[request-tracker-maintainers] Bug#674924: request-tracker3.8: Web interface periodically stops working after DSA-2480-1
Will Aoki
waoki at umnh.utah.edu
Mon May 28 16:33:40 UTC 2012
Package: request-tracker3.8
Version: 3.8.8-7+squeeze2
Severity: important
After installing DSA-2480-1, the Request Tracker web interface
periodically stops responding. It does take whatever action the user
requested (e.g. it will send a reply), but no response comes back to the
user, and eventually the connection is reset.
Re-loading the page will sometimes make it work again -- for example, it
timed out loading my daashboard, but after five minutes I refreshed the
page, and it worked.
Apache (and indeed, the entire server) has been restarted since the
upgrade. The e-mail hotfix has been applied, which accounts for the
debsums error below.
(This upgrade was applied to the server before the serious problems with
this release became known.)
No information that I believe relevant is logged.
-- Version information of web server, database and MTA per reportbug note:
ii apache2 2.2.16-6+squeeze7 Apache HTTP Server metapackage
ii apache2-doc 2.2.16-6+squeeze7 Apache HTTP Server documentation
ii apache2-mpm-prefork 2.2.16-6+squeeze7 Apache HTTP Server - traditional non-threaded model
ii apache2-utils 2.2.16-6+squeeze7 utility programs for webservers
ii apache2.2-bin 2.2.16-6+squeeze7 Apache HTTP Server common binary files
ii apache2.2-common 2.2.16-6+squeeze7 Apache HTTP Server common files
ii exim4 4.72-6+squeeze2 metapackage to ease Exim MTA (v4) installation
ii exim4-base 4.72-6+squeeze2 support files for all Exim MTA (v4) packages
ii exim4-config 4.72-6+squeeze2 configuration for the Exim MTA (v4)
ii exim4-daemon-light 4.72-6+squeeze2 lightweight Exim MTA (v4) daemon
ii mysql-client 5.1.61-0+squeeze1 MySQL database client (metapackage depending on the latest version)
ii mysql-client-5.1 5.1.61-0+squeeze1 MySQL database client binaries
ii mysql-common 5.1.61-0+squeeze1 MySQL database common files, e.g. /etc/mysql/my.cnf
ii mysql-server 5.1.61-0+squeeze1 MySQL database server (metapackage depending on the latest version)
ii mysql-server-5.1 5.1.61-0+squeeze1 MySQL database server binaries and system database setup
ii mysql-server-core-5.1 5.1.61-0+squeeze1 MySQL database server binaries
-- Package-specific info:
Changed files:
usr/share/request-tracker3.8/lib/RT/Interface/Email.pm
There are locally modified files in /usr/local/share/request-tracker3.8/,
these may (or may not) be the source of the problem.
-- System Information:
Debian Release: 6.0.5
APT prefers stable
APT policy: (500, 'stable')
Architecture: amd64 (x86_64)
Kernel: Linux 2.6.32-5-amd64 (SMP w/1 CPU core)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Versions of packages request-tracker3.8 depends on:
ii dbconfig-common 1.8.46+squeeze.0 common framework for packaging dat
ii debconf [debconf-2.0] 1.5.36.1 Debian configuration management sy
ii exim4 4.72-6+squeeze2 metapackage to ease Exim MTA (v4)
ii exim4-daemon-light [ma 4.72-6+squeeze2 lightweight Exim MTA (v4) daemon
ii libapache-session-perl 1.87-1 Perl modules for keeping persisten
ii libcache-simple-timede 0.27-2 Perl module to cache and expire ke
ii libcalendar-simple-per 1.21-1 module for producing simple calend
ii libcgi-fast-perl 5.10.1-17squeeze3 CGI::Fast Perl module
ii libcgi-pm-perl 3.49-1squeeze1 module for Common Gateway Interfac
ii libclass-returnvalue-p 0.55-1 A return-value object that lets yo
ii libcss-squish-perl 0.09-1 module to compact many CSS files i
ii libdata-ical-perl 0.16+dfsg-1 Perl module for manipulating iCale
ii libdbi-perl 1.612-1 Perl Database Interface (DBI)
ii libdbix-searchbuilder- 1.56-1 Perl implementation of a simple OR
ii libdevel-stacktrace-pe 1.2100-1 Perl module containing stack trace
ii libemail-address-perl 1.889-2 RFC 2822 Address Parsing and Creat
ii libfcgi-procmanager-pe 0.18-2 Functions for managing FastCGI app
ii libfile-sharedir-perl 1.00-0.1 Locate per-dist and per-module sha
ii libgd-graph-perl 1.44-3 Graph Plotting Module for Perl 5
ii libgd-text-perl 0.86-5 Text utilities for use with GD
ii libgnupg-interface-per 0.42-3 Perl interface to GnuPG
ii libgraphviz-perl 2.04-1 Perl interface to the GraphViz gra
ii libhtml-mason-perl 1:1.44-1 HTML::Mason Perl module
ii libhtml-parser-perl 3.66-1 collection of modules that parse H
ii libhtml-rewriteattribu 0.03-1 concise attribute rewriting
ii libhtml-scrubber-perl 0.08-4 Perl extension for scrubbing/sanit
ii libipc-run-safehandles 0.02-1 Use IPC::Run and IPC::Run3 safely
ii libjs-prototype 1.6.1-1 JavaScript Framework for dynamic w
ii libjs-scriptaculous 1.8.3-1 JavaScript library for dynamic web
ii liblocale-maketext-fuz 0.10-1 Maketext from already interpolated
ii liblocale-maketext-lex 0.82-1 lexicon-handling backends for Loca
ii liblog-dispatch-perl 2.22-1 Dispatches messages to multiple Lo
ii libmailtools-perl 2.06-1 Manipulate email in perl programs
ii libmime-tools-perl [li 5.428-1 Perl5 modules for MIME-compliant m
ii libmime-types-perl 1.30-1 Perl extension for determining MIM
ii libmodule-versions-rep 1.06-1 Report versions of all modules in
ii libperlio-eol-perl 0.14-1+b1 PerlIO layer for normalizing line
ii libregexp-common-perl 2010010201-1 module with common regular express
ii libtext-autoformat-per 1.669002-1 module for automatic text wrapping
ii libtext-quoted-perl 2.06-1 Perl module to extract the structu
ii libtext-template-perl 1.45-1 Text::Template perl module
ii libtext-wikiformat-per 0.78-1 translates Wiki formatted text int
ii libtext-wrapper-perl 1.02-1 Simple word wrapping routine
ii libtime-modules-perl 2006.0814-2 Various Perl modules for time/date
ii libtimedate-perl 1.2000-1 collection of modules to manipulat
ii libtree-simple-perl 1.18-1 A simple tree object
ii libuniversal-require-p 0.13-1 Load modules from a variable
ii libxml-rss-perl 1.48-1 Perl module for managing RSS (RDF
ii libxml-simple-perl 2.18-3 Perl module for reading and writin
ii perl [libdigest-sha-pe 5.10.1-17squeeze3 Larry Wall's Practical Extraction
ii perl-modules [libcgi-p 5.10.1-17squeeze3 Core Perl modules
ii rsyslog [system-log-da 4.6.4-2 enhanced multi-threaded syslogd
ii rt3.8-apache2 3.8.8-7+squeeze2 Apache 2 specific files for reques
ii rt3.8-clients 3.8.8-7+squeeze2 mail gateway and command-line inte
ii rt3.8-db-mysql 3.8.8-7+squeeze2 MySQL database backend for request
ii ucf 3.0025+nmu1 Update Configuration File: preserv
Versions of packages request-tracker3.8 recommends:
ii cron [cron-daemon] 3.0pl1-116 process scheduling daemon
ii libdatetime-locale-perl 1:0.45-1 Perl extension providing localizat
ii libdatetime-perl 2:0.6100-2 module for manipulating dates, tim
ii speedy-cgi-perl 2.22-13 speed up perl scripts by making th
Versions of packages request-tracker3.8 suggests:
pn rt3.8-rtfm <none> (no description available)
-- debconf information:
* request-tracker3.8/organization: rt.umnh.utah.edu
request-tracker3.8/pgsql/authmethod-user: password
request-tracker3.8/install-error: abort
request-tracker3.8/dbconfig-remove:
request-tracker3.8/mysql/method: unix socket
request-tracker3.8/dbconfig-reinstall: false
request-tracker3.8/db/dbname: rtdb
request-tracker3.8/missing-db-package-error: abort
* request-tracker3.8/dbconfig-install: true
request-tracker3.8/remove-error: abort
request-tracker3.8/warn-sqlite-file:
request-tracker3.8/remote/newhost:
request-tracker3.8/pgsql/admin-user: postgres
request-tracker3.8/db/app-user: rtuser
request-tracker3.8/remote/host:
* request-tracker3.8/rtname: RequestTracker.rt.umnh.utah.edu
request-tracker3.8/internal/reconfiguring: false
request-tracker3.8/passwords-do-not-match:
* request-tracker3.8/database-type: mysql
request-tracker3.8/pgsql/no-empty-passwords:
* request-tracker3.8/handle-siteconfig-permissions: true
* request-tracker3.8/correspondaddress: support-do-not-reply at umnh.utah.edu__
* request-tracker3.8/install-cronjobs: true
request-tracker3.8/upgrade-error: abort
request-tracker3.8/mysql/admin-user: root
request-tracker3.8/remote/port:
request-tracker3.8/pgsql/changeconf: false
request-tracker3.8/dbconfig-upgrade: true
request-tracker3.8/pgsql/method: unix socket
request-tracker3.8/purge: false
request-tracker3.8/pgsql/authmethod-admin: ident
request-tracker3.8/pgsql/manualconf:
* request-tracker3.8/webpath: /rt
request-tracker3.8/upgrade-backup: true
request-tracker3.8/db/basepath:
request-tracker3.8/internal/skip-preseed: false
* request-tracker3.8/webbaseurl: https://rt.umnh.utah.edu
* request-tracker3.8/commentaddress: support-do-not-reply at umnh.utah.edu__
-- debsums errors found:
debsums: changed file /usr/share/request-tracker3.8/lib/RT/Interface/Email.pm (from request-tracker3.8 package)
More information about the pkg-request-tracker-maintainers
mailing list