[request-tracker-maintainers] Bug#675281: Bug#675281: Bug#675281: request-tracker3.8: CC field now ignored in tickets created through RT web interface

[Dominic Hargreaves]

On Thu, May 31, 2012 at 08:39:53AM -0700, Mike Bird wrote:
> On Thu May 31 2012 01:25:41 Dominic Hargreaves wrote:
> > a) which version you last saw this working in
> 
> Since we use CC regularly, I am 99% certain it was working in
> 3.8.8-7+squeeze1.  I can't be certain about 3.8.8-7+squeeze2
> because we were focusing on investigating the missing emails.
> It does not work in 3.8.8-7+squeeze3.
> 
> However we normally add CCs to a ticket either via command
> line and cron, or after ticket creation during a web-reply
> where we also change the owner.  Therefore I just tested adding
> a CC during a web-reply with owner change.  This gave a different
> result: a blank browser page with URL
> https://secure.yosemite.net/rt/Ticket/Update.html at the top.
> The owner was changed and an email was sent but the CC was not
> added.  I repeated this test on a different ticket with the same
> result.
> 
> I also repeated the test with CC add but no owner change and got
> a regular display of the ticket afterward but the CC was not added.
> 
> In all the above I used username from browser field history to add
> a username.  We have been using username there for years, including
> a long time under 3.8.8-7+squeeze1.
> 
> > b) that you have stopped and started Apache following the upgrade
> > to 3.8.8-7+squeeze3?
> 
> Yes.  I used "/etc/init.d/apache2 stop" followed by
> "/etc/init.d/apache2 start" instead of "... restart".

Hmm, okay. This sounds odd. It doesn't *sound* like quite the same
problem discussed in http://bugs.debian.org/674924 but just to be sure,
please could you let me know whether you can reproduce this problem
with the test packages I posted there?

Cheers,
Dominic.

-- 
Dominic Hargreaves | http://www.larted.org.uk/~dom/
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