[request-tracker-maintainers] Bug#822328: Bug#822328: request-tracker4: complex HTML to text formatting breakage

[Dominic Hargreaves]

On Thu, Jun 16, 2016 at 12:13:04PM +0100, Chris Boot wrote:
> On 16/06/16 12:07, Dominic Hargreaves wrote:
> > On Thu, Jun 16, 2016 at 11:57:45AM +0100, Chris Boot wrote:
> >> On 23/04/16 14:12, Dominic Hargreaves wrote:
> >>> Package: request-tracker4
> >>> Version: 4.2.8-3
> >>>
> >>> [this is an updated version of my email reply at [1]]
> >>>
> >>> On Thu, Apr 07, 2016 at 10:06:26AM +0100, Chris Boot wrote:
> >>>> Dear RT maintainers,
> >>>>
> >>>> I'm emailing on behalf of a client of my work, who would like to see a
> >>>> backport of RT 4.2.12 from testing to jessie-backports. They are
> >>>> experiencing a bug that appears to have been fixed in RT 4.2.10.
> >>>>
> >>>> The bug itself is to do with converting HTML mail containing tables to
> >>>> text, which breaks and results in empty emails being sent. The fix in
> >>>> 4.2.10 as I understand it is to use w3m or similar external text-only
> >>>> browsers to do the conversion, which is quite an intrusive patch and
> >>>> likely unsuitable for inclusion in a stable point release (though I
> >>>> admit I haven't looked in any detail).
> >>>
> >>> Right - I didn't realise that change (or at least the problems it solves)
> >>> was as significant as it seems. I'm filing this bug to track the
> >>> problem.
> >>
> >> Hi Dominic,
> >>
> >> Purely with my work hat on, it would be great to see this problem fixed
> >> in Jessie.
> [snip]
> >> With my DD hat on, is there anything much I can do to help either route
> >> along?
> > 
> > Hi,
> > 
> > I'll look at preparing updated packages in the next day or so - obviously
> > it would be good if you could work with your client to test the fix
> > prior to requesting an upload to stable.
> 
> Hi Dominic,
> 
> Yes, I'm sure we can arrange to do that, no problem.

Hi,

Sorry, I'd missed the fact that a new package not jessie was required
for the fix, so an update in jessie is probably not going to happen,
indeed. I have uploaded a backport to jessie-backports, instead.

Best wishes,
Dominic.