[request-tracker-maintainers] Bug#895600: Bug#895600: broken system configuration page

[Jim Brandt]

On 4/13/18 9:33 AM, Dominic Hargreaves wrote:
> Control: forwarded -1 https://issues.bestpractical.com/Ticket/Display.html?id=3301
> 
> On Fri, Apr 13, 2018 at 11:41:20AM +0200, Daniel Baumann wrote:
>> When upgrading from 4.4.1-5 to 4.4.2-1 (and subsequently to 4.4.2-2), we
>> noticed the follwowing regression:
>>
>>   * Logging in as root, going to Admin / Tools / System Configuration,
>>     a page with the following message is shown instead of the
>>     configuration page:
>>
>>     "An internal RT error has occurred. Your administrator can find more
>>      details in RT's log files."
>>
>>   * The logfile shows:
>>
>> ---snip---
>> [2518] [Fri Apr 13 09:21:20 2018] [error]: Can't store REGEXP items at
>> /usr/share/request-tracker4/lib/RT/Config.pm line 1521.
> 
> Hi,
> 
> This means that some part of your configuration which is being obfuscated
> for display uses regexps. There is an issue in the upstream bugtracker
> about this[1] and a candidate fix in upstream's repo[2].
> 
> Shawn, can you say what the status of this is? Are there known
> issues which have lead to it not yet being merged?

Hi Dom,

We're looking at this branch as a potential fix since it covers both
REGEXP and CODE in configuration.

https://github.com/bestpractical/rt/tree/4.4/config-clone-error

Right now it just needs some testing and code review. We should be able
to merge it soon.

Jim

> 
> Cheers,
> Dominic.
> 
> [1] <https://issues.bestpractical.com/Ticket/Display.html?id=33019>
> [2] <https://github.com/bestpractical/rt/tree/4.4/config-error>
> 

-- 
Jim Brandt
Director, Product and Engineering
Best Practical Solutions