[Pkg-samba-maint] Bug#535791: Bug#535791: winbind: failed to get user and group list from Samba PDC

[Christian Perrier]

Quoting Joel Franco (joel.franco at gmail.com):

> I recognize that i made a bug report like a support request. Sorry. If
> i be in your place, i guess that i will be bored too. :(
> 
> But, unless the "Please, what should i do?", do it do not appears a
> bug report?


Given the complexity of software such as samba, not necessarily. It is
quite likely that your problem is related to changes in samba
behaviour, that may require checking the documentation or reviewing
your server's settings.

> 
> Yes, i have read documentation in howtos, i have looked at the server
> logs, but i do not have read the samba upstream mailing list.
> 
> However, i do not understand when i should talk to debian samba bug
> report and when i should do it to the upstream. I have seen in debian
> bug report several cases from reports that IMHO should go to the
> upstream. There is a documentation explaing that?

Not really. Only common sense prevails. Particularly in the case of
complex software such as Samba, OpenLDAP and similar projects, the
Debian maintainers mostly focus on issues related to packaging and
following upstream evolutions and changes.

So, we're very far from having the technical possibility and overall
availability to try reproducing issues faced by users of this
software.....at least we have this with much less deep knowledge of
the software itself than upstream developers.

You're right: there are issues that were reported (and some that still
are in the BTS) that would more pertain to upstream direct
interaction, or user to user advices andn "support". Indeed, most
pending issues in the BTS fall in that category...and the fact that we
have a few that are really old clearly shows that such bug reporting
way is not always the right method.

Which is, of course, really different from sayingg "hey, please don't
report bugs to Debian"...what I'm more saying is "please report bugs
when you think that Debian maintainers are able to fix them or report
them correctly, with precise-enough information".



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