[Pkg-telepathy-maintainers] Bug#652592: empathy: Sametime accounts no longer have server setting, and do not connect

David Gibson debbugs at gibson.dropbear.id.au
Sun Dec 18 23:36:26 UTC 2011

Package: empathy
Version: 3.2.2-2
Severity: normal

Dear Maintainer,
*** Please consider answering these questions, where appropriate ***

I use empathy to connect to my employer's internal sametime chat
system.  Recently this stopped working; now attempting to reconnect to
the sametime account results in an almost instant "Authentication
failed" error message.

Using strace, it appears that when empathy requests mission-control to
open the sametime account, mission-control reports: "A server is
required to connect this account" (it would be nice if empathy
reported this more detailed error message to the user.

Checking the account settings for the sametime account, I discovered
that the dialog now contains no setting for the sametime server at all
(!!).  Could this explain the failure to connect?

*** End of the template - remove these lines ***

-- System Information:
Debian Release: wheezy/sid
  APT prefers testing
  APT policy: (500, 'testing'), (1, 'experimental')
Architecture: i386 (x86_64)

Kernel: Linux 3.1.0-1-amd64 (SMP w/2 CPU cores)
Locale: LANG=en_AU.UTF-8, LC_CTYPE=en_AU.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash

Versions of packages empathy depends on:
ii  dbus-x11                                     1.4.16-1
ii  dconf-gsettings-backend [gsettings-backend]  0.10.0-3
ii  empathy-common                               3.2.2-2
ii  geoclue                                      0.12.0-4
ii  gnome-icon-theme                   
ii  gsettings-desktop-schemas                    3.2.0-2
ii  gstreamer0.10-gconf                          0.10.30-2.1
ii  libc6                                        2.13-21
ii  libcairo2                                    1.10.2-6.1
ii  libcamel-1.2-23                              3.0.3-2
ii  libcanberra-gtk3-0                           0.28-3
ii  libcanberra0                                 0.28-3
ii  libchamplain-0.12-0                          0.12.0-1
ii  libchamplain-gtk-0.12-0                      0.12.0-1
ii  libcheese-gtk20                              3.2.2-1+b1
ii  libclutter-1.0-0                             1.8.2-2
ii  libclutter-gst-1.0-0                         1.4.2-1
ii  libclutter-gtk-1.0-0                         1.0.4-1
ii  libcogl5                                     1.8.2-1
ii  libdbus-glib-1-2                             0.98-1
ii  libebook-1.2-12                              3.2.1-1
ii  libenchant1c2a                               1.6.0-6
ii  libfolks-telepathy25                         0.6.5-1
ii  libfolks25                                   0.6.5-1
ii  libgcr-3-1                                   3.2.2-1
ii  libgdk-pixbuf2.0-0                           2.24.0-1
ii  libgee2                                      0.6.1-3
ii  libgeoclue0                                  0.12.0-4
ii  libgeocode-glib0                             0.99.0-1
ii  libglib2.0-0                                 2.30.2-4
ii  libgnome-keyring0                            3.2.2-1
ii  libgnutls26                                  2.12.14-4
ii  libgoa-1.0-0                                 3.2.1-2
ii  libgstfarsight0.10-0                         0.0.31-1
ii  libgstreamer-plugins-base0.10-0              0.10.35-1
ii  libgstreamer0.10-0                           0.10.35-1
ii  libgtk-3-0                                   3.2.2-3
ii  libgudev-1.0-0                               175-3
ii  libmission-control-plugins0                  1:5.10.1-1
ii  libnm-glib4                        
ii  libnotify4                                   0.7.4-1
ii  libpango1.0-0                                1.29.4-2
ii  libpulse-mainloop-glib0                      1.0-4
ii  libpulse0                                    1.0-4
ii  libtelepathy-farsight0                       0.0.19-1
ii  libtelepathy-farstream0                      0.1.2-1
ii  libtelepathy-glib0                           0.16.2-1
ii  libtelepathy-logger2                         0.2.10-2
ii  libwebkitgtk-3.0-0                           1.6.1-5+b1
ii  libx11-6                                     2:1.4.4-4
ii  libxml2                                      2.7.8.dfsg-5
ii  telepathy-logger                             0.2.10-2
ii  telepathy-mission-control-5                  1:5.10.1-1

Versions of packages empathy recommends:
pn  freedesktop-sound-theme  0.7.dfsg-1
pn  gvfs-backends            1.10.1-2
pn  nautilus-sendto-empathy  <none>
pn  telepathy-gabble         0.13.7-1
pn  telepathy-salut          <none>

Versions of packages empathy suggests:
pn  telepathy-butterfly  0.5.15-2.1
pn  telepathy-haze       0.5.0-1
pn  vino                 <none>

Versions of packages empathy is related to:
ii  telepathy-butterfly [telepathy-connection-manager]  0.5.15-2.1
ii  telepathy-gabble [telepathy-connection-manager]     0.13.7-1
ii  telepathy-haze [telepathy-connection-manager]       0.5.0-1

-- no debconf information

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