[Pkg-telepathy-maintainers] Bug#731824: empathy: Disconnect on lock

Simon McVittie smcv at debian.org
Tue Dec 10 10:19:22 UTC 2013

tags 731824 + moreinfo

On 10/12/13 10:02, Vladimir 'φ-coder/phcoder' Serbinenko wrote:
>> After recent update empathy disconnects whenever I lock my computer.
> Disabling autoaway as per
> http://askubuntu.com/questions/64181/how-do-i-disable-auto-away-for-online-presence
> seems to help.

My guess would be that going from Available to Away is triggering some
bug, possibly in the connection manager or Mission Control, that
disconnects you.

Please see <https://wiki.gnome.org/Apps/Empathy/Debugging> to get debug
logs. The Empathy debug log will hopefully at least indicate which
component has the bug; we'll need the logs from at least the relevant
connection manager, Mission Control and Empathy, and perhaps GNOME Shell
too. Please check the log for passwords and authentication exchanges
(e.g. in XMPP, search for "sasl") before sending, or use a "disposable"
temporary account.

To get the clearest possible logs, please choose one account that has
this bug, leave that account enabled, and disable all other accounts. If
you can reproduce the bug with a "disposable" account on a public
XMPP/Jabber server (with no or few contacts, and no data you want to
keep secret), that's also a good way to simplify debugging.

It would also be interesting to know whether setting your status from
Available to Away using the Empathy UI also causes disconnection, or
whether that works correctly for the same account.


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