[sane-devel] About HP scanners

Tyrone Mills tyrone at tyronemills.com
Fri Aug 18 02:22:42 UTC 2006

Well done Dean!

Could you share the contact info you have, or perhaps an even better 
idea would be to refer Robert to this list to see all the different 
people who are struggling to make use of their HP Scanners. I for one 
have a 4070 that I am forced to keep a solitary windows machine around 
for. If their were Ubuntu drivers, I would be ecstatic.

I had decided to write a backend for the 4070, so this is great news. 
Even if they (HP) would provide technical specs for the scanners, I'm 
sure there are many other people on this list who would create/update 
backends to fully support the HP scanners.

Anyway, enough rambling, good job and many thanks to you!


Dean Loros wrote:
> I recently sent a E-mail to HP's president Mark Hurd talking about the 
> poor state of Linux support with HP products. I did not expect an 
> answer to my mail & was very surprised to get several e-mails & 3 
> phone calls in return. It seems that HP is getting sensitive in 
> regards to Linux support & is willing to talk--The last conversation 
> with a Senior member of tech support (& knowledgeable about Linux 
> Distros)
> "Robert G. McCoy
> Quality Case Manager
> HP Total Care
> Thank you for contacting HP Total Care.
> I have been assigned your case in regard to the ScanJet 4370.
> Per our discussion today, I will be broaching the subject of possible
> Linux drivers for HP scanners, in particular Ubuntu.
> As I indicated, I won't guarantee support but will definitely visit with
> the engineers on this.
> If you have any other questions, concerns or just wish to relay more
> information or requests in regard to this issue, don't hesitate to
> contact me."
> I would encourage everyone that is having trouble with a HP scanner to 
> open a dialog with HP--it does seem that the time is ripe to make some 
> changes!!!

"If patience is a virtue, and ignorance is bliss, you can have a pretty good life... if you are stupid and willing to wait"

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