[sane-devel] CanoScan LiDE 60: Document feeder jammed

[Tobias Preclik]

Hello devs,

I just tried to configure my CanoScan LiDE 60 scanner with linux. I
installed sane-1.0.19 with the genesys backend and libusb support
enabled. The scanner is detected with sane-find-scanner and scanimage -L
also lists it (also as a user). In other words it should work. However
scanning does not work: The light flashes for an instant and the
scanning head quivers for an instant but then the following message is
reported:

$ scanimage > test.pnm
[genesys_gl841] **********************************************
[genesys_gl841] **********************************************
[genesys_gl841] ****                                      ****
[genesys_gl841] ****  Extremely low Brightness detected.  ****
[genesys_gl841] ****  Check the scanning head is          ****
[genesys_gl841] ****  unlocked and moving.                ****
[genesys_gl841] ****                                      ****
[genesys_gl841] **********************************************
[genesys_gl841] **********************************************
scanimage: sane_start: Document feeder jammed

I'm not sure if it helps but I appended some dll debug output. Any Ideas
what is going wrong? Please let me know if you need more debugging
information.

regards,
Tobias

[dll] sane_get_devices: found 1 devices
[dll] sane_open: trying to open `genesys:libusb:001:014'
[dll] sane_open: open successful
[dll]
sane_control_option(handle=0x60f870,option=0,action=0,value=0x7fff4df6daa8,info=(nil))
[dll]
sane_control_option(handle=0x60f870,option=0,action=0,value=0x7fff4df6c9ac,info=(nil))
[dll] sane_get_option_descriptor(handle=0x60f870,option=0)
[dll] sane_get_option_descriptor(handle=0x60f870,option=1)
[dll] sane_get_option_descriptor(handle=0x60f870,option=2)
[dll] sane_get_option_descriptor(handle=0x60f870,option=3)
[dll] sane_get_option_descriptor(handle=0x60f870,option=4)
[dll] sane_get_option_descriptor(handle=0x60f870,option=5)
[dll] sane_get_option_descriptor(handle=0x60f870,option=6)
[dll] sane_get_option_descriptor(handle=0x60f870,option=7)
[dll] sane_get_option_descriptor(handle=0x60f870,option=8)
[dll] sane_get_option_descriptor(handle=0x60f870,option=9)
[dll] sane_get_option_descriptor(handle=0x60f870,option=10)
[dll]
sane_control_option(handle=0x60f870,option=10,action=0,value=0x60a5e0,info=(nil))
[dll] sane_get_option_descriptor(handle=0x60f870,option=11)
[dll]
sane_control_option(handle=0x60f870,option=11,action=0,value=0x60a5e4,info=(nil))
[dll] sane_get_option_descriptor(handle=0x60f870,option=12)
[dll] sane_get_option_descriptor(handle=0x60f870,option=13)
[dll] sane_get_option_descriptor(handle=0x60f870,option=14)
[dll] sane_get_option_descriptor(handle=0x60f870,option=15)
[dll] sane_get_option_descriptor(handle=0x60f870,option=16)
[dll]
sane_control_option(handle=0x60f870,option=8,action=0,value=0x7fff4df6c9a8,info=(nil))
[dll]
sane_control_option(handle=0x60f870,option=9,action=0,value=0x7fff4df6c9a8,info=(nil))
[dll]
sane_control_option(handle=0x60f870,option=8,action=0,value=0x7fff4df6da9c,info=(nil))
[dll] sane_get_option_descriptor(handle=0x60f870,option=10)
[dll]
sane_control_option(handle=0x60f870,option=10,action=1,value=0x7fff4df6daa0,info=0x7fff4df6c99c)
[dll]
sane_control_option(handle=0x60f870,option=9,action=0,value=0x7fff4df6da9c,info=(nil))
[dll] sane_get_option_descriptor(handle=0x60f870,option=11)
[dll]
sane_control_option(handle=0x60f870,option=11,action=1,value=0x7fff4df6daa0,info=0x7fff4df6c99c)
[dll] sane_start(handle=0x60f870)
[genesys_gl841] **********************************************
[genesys_gl841] **********************************************
[genesys_gl841] ****                                      ****
[genesys_gl841] ****  Extremely low Brightness detected.  ****
[genesys_gl841] ****  Check the scanning head is          ****
[genesys_gl841] ****  unlocked and moving.                ****
[genesys_gl841] ****                                      ****
[genesys_gl841] **********************************************
[genesys_gl841] **********************************************
scanimage: sane_start: Document feeder jammed
[dll] sane_cancel(handle=0x60f870)
[dll] sane_close(handle=0x60f870)
[dll] sane_exit: exiting
[dll] sane_exit: calling backend `genesys's exit function
[dll] sane_exit: finished