[sane-devel] HP F2280 MFP stopped scanning - help please!

Tue May 11 12:41:24 UTC 2010

> Hi guys
>
> I posted this about a fortnight ago but have not had any response.  Can
> anyone help?

Hi,

You may have better luck to get help if you go to HP or Ubuntu. The
software you are using for your device is mainly from HP (hplip) an not
from the sane team - they only are using sane as part of their solution.
If an update of Ubuntu has broken things to should get in touch with them
what has broken it.

Simon

>
> My F2280 was working happily both in printing and scanning until some
> time in March.  I suspect a routine Synaptic Update made an unhelpful
> change, although I do not use the scanner often enough to be sure of the
> timing, but from about that time the scanner function has gone missing.
> Printing has not been affected.
>
> xsane (v0.995) says there is no device available.
> hpcheck -t yields the log below, which I'm told points to an issue with
> sane rather than xsane, and before the log I have pasted the output from
> find-scanner and scanimage (run as me, not root).
>
> I can't find F2280 in the list of supported scanners, but it was working
> before March!!
> Can you help me get it working fully again, please?
> I don't usually poke around the guts of Ubuntu, so please don't assume
> much technical knowledge.
>
> Thanks
>
> Richard
>
> == find-scanner and scanimage output ==
> richard at richard-desktop:~$ sane-find-scanner
>
>  # sane-find-scanner will now attempt to detect your scanner. If the
>  # result is different from what you expected, first make sure your
>  # scanner is powered up and properly connected to your computer.
>
>  # No SCSI scanners found. If you expected something different, make
> sure that
>  # you have loaded a kernel SCSI driver for your SCSI adapter.
>
> found USB scanner (vendor=0x03f0 [HP], product=0x2404 [Deskjet F2200
> series]) at libusb:001:006
>  # Your USB scanner was (probably) detected. It may or may not be
> supported by
>  # SANE. Try scanimage -L and read the backend's manpage.
>
>  # Not checking for parallel port scanners.
>
>  # Most Scanners connected to the parallel port or other proprietary ports
>  # can't be detected by this program.
>
>  # You may want to run this program as root to find all devices. Once you
>  # found the scanner devices, be sure to adjust access permissions as
>  # necessary.
> richard at richard-desktop:~$ scanimage -L
>
> No scanners were identified. If you were expecting something different,
> check that the scanner is plugged in, turned on and detected by the
> sane-find-scanner tool (if appropriate). Please read the documentation
> which came with this software (README, FAQ, manpages).
> == end find-scanner and scanimage ==
>
> == hpcheck.log ==
> hp-check[7025]: info: :
> Initializing. Please wait...
> Ubuntu
>
> 8.04
>
> scheduler is running
>
> 1.3.7
>
> Linux richard-desktop 2.6.24-27-generic #1 SMP Wed Mar 24 10:04:52 UTC
> 2010 i686 GNU/Linux
>
> hp-check[7025]: info: :
> hp-check[7025]: info: :---------------
> hp-check[7025]: info: :| SYSTEM INFO |
> hp-check[7025]: info: :---------------
> hp-check[7025]: info: :
> hp-check[7025]: info: :Basic system information:
> hp-check[7025]: info: :Linux richard-desktop 2.6.24-27-generic #1 SMP
> Wed Mar 24 10:04:52 UTC 2010 i686 GNU/Linux
> hp-check[7025]: info: :
> hp-check[7025]: info: :Distribution:
> hp-check[7025]: info: :ubuntu 8.04
> hp-check[7025]: info: :
> HPOJ running?
> hp-check[7025]: info: :No, HPOJ is not running (OK).
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking Python version...
> hp-check[7025]: info: :OK, version 2.5.2 installed
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking PyQt version...
> hp-check[7025]: info: :OK, version 3.17 installed.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking SIP version...
> error: SIP not installed or version not found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for CUPS...
> hp-check[7025]: info: :Status: scheduler is running
> hp-check[7025]: info: :Version: 1.3.7
> hp-check[7025]: info: :
> hp-check[7025]: info: :
> hp-check[7025]: info: :------------------------------------
> hp-check[7025]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
> hp-check[7025]: info: :------------------------------------
> hp-check[7025]: info: :
> note: To check for compile-time only dependencies, re-run hp-check with
> the -c parameter (ie, hp-check -c).
> note: To check for run-time only dependencies, re-run hp-check with the
> -r parameter (ie, hp-check -r).
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: cups - Common Unix
> Printing System...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: cups-ddk - CUPS driver
> development kit...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: cups-devel- Common Unix
> Printing System development files...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: gcc - GNU Project C and
> C++ Compiler...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: GhostScript - PostScript
> and PDF language interpreter and previewer...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: libcrypto - OpenSSL
> cryptographic library...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: libjpeg - JPEG library...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: libnetsnmp-devel - SNMP
> networking library development files...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: libpthread - POSIX
> threads library...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: libtool - Library
> building support services...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: libusb - USB library...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: make - GNU make utility
> to maintain groups of programs...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: PIL - Python Imaging
> Library (required for commandline scanning with hp-scan)...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: ppdev - Parallel port
> support kernel module....
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: PyQt - Qt interface for
> Python...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: python-devel - Python
> development files...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: Python 2.3 or greater -
> Required for fax functionality...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: Python 2.2 or greater -
> Python programming language...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: Reportlab - PDF library
> for Python...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: SANE - Scanning library...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: SANE - Scanning library
> development files...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: scanimage - Shell
> scanning program...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for dependency: xsane - Graphical
> scanner frontend for SANE...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :
> hp-check[7025]: info: :----------------------
> hp-check[7025]: info: :| HPLIP INSTALLATION |
> hp-check[7025]: info: :----------------------
> hp-check[7025]: info: :
> hp-check[7025]: info: :
> hp-check[7025]: info: :Currently installed HPLIP version...
> hp-check[7025]: info: :HPLIP 2.8.2 currently installed in
> '/usr/share/hplip'.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Current contents of '/etc/hp/hplip.conf' file:
> hp-check[7025]: info: :# hplip.conf.  Generated from hplip.conf.in by
> configure.
>
> [hpssd]
> # Note: hpssd does not support dynamic ports
> # Port 2207 is the IANA assigned port for hpssd
> port=2207
>
> [hplip]
> version=2.8.2
>
> [dirs]
> home=/usr/share/hplip
> run=/var/run
> ppd=/usr/share/ppd/hpijs/HP
> ppdbase=/usr/share/ppd/hpijs
> doc=/usr/share/doc/hplip-doc/HTML
> icon=no
> cupsbackend=/usr/lib/cups/backend
> cupsfilter=/usr/lib/cups/filter
> drv=/usr/share/cups/drv
>
> # Following values are determined at configure time and cannot be changed.
> [configure]
> network-build=yes
> pp-build=yes
> gui-build=yes
> scanner-build=yes
> fax-build=yes
> cups11-build=no
> doc-build=yes
> shadow-build=no
> foomatic-drv-install=yes
> foomatic-ppd-install=no
> foomatic-rip-hplip-install=no
> internal-tag=2.8.2.10
>
> hp-check[7025]: info: :
> hp-check[7025]: info: :-------------------------------
> hp-check[7025]: info: :| DISCOVERED PARALLEL DEVICES |
> hp-check[7025]: info: :-------------------------------
> hp-check[7025]: info: :
> hp-check[7025]: info: :No devices found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :--------------------------
> hp-check[7025]: info: :| DISCOVERED USB DEVICES |
> hp-check[7025]: info: :--------------------------
> hp-check[7025]: info: :
> hp-check[7025]: info: :No devices found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :---------------------------------
> hp-check[7025]: info: :| INSTALLED CUPS PRINTER QUEUES |
> hp-check[7025]: info: :---------------------------------
> hp-check[7025]: info: :
> hp-check[7025]: info: :
> hp-check[7025]: info: :Deskjet_F2200
> hp-check[7025]: info: :-------------
> hp-check[7025]: info: :Type: Printer
> hp-check[7025]: info: :Installed in HPLIP?: Yes, using the hp: CUPS
> backend.
> hp-check[7025]: info: :Device URI:
> hp:/usb/Deskjet_F2200_series?serial=CN8844T2VK0534
> hp-check[7025]: info: :PPD: /etc/cups/ppd/Deskjet_F2200.ppd
> hp-check[7025]: info: :PPD Description: HP Deskjet f2200 Series hpijs,
> hpijs 3.9.2
> hp-check[7025]: info: :Printer status: printer Deskjet_F2200 is idle.
> enabled since Sun 28 Feb 2010 15:10:25 GMT
> error: Unsupported model: Deskjet_F2200_series
> hp-check[7025]: info: :
> hp-check[7025]: info: :Deskjet_F2200_0906
> hp-check[7025]: info: :------------------
> hp-check[7025]: info: :Type: Printer
> hp-check[7025]: info: :Installed in HPLIP?: Yes, using the hp: CUPS
> backend.
> hp-check[7025]: info: :Device URI:
> hp:/usb/Deskjet_F2200_series?serial=CN8844T2VK0534
> hp-check[7025]: info: :PPD: /etc/cups/ppd/Deskjet_F2200_0906.ppd
> hp-check[7025]: info: :PPD Description: HP Deskjet f2200 Series hpijs,
> hpijs 3.9.2
> hp-check[7025]: info: :Printer status: printer Deskjet_F2200_0906 is
> idle.  enabled since Sat 05 Dec 2009 18:54:37 GMT
> error: Unsupported model: Deskjet_F2200_series
> hp-check[7025]: info: :
> hp-check[7025]: info: :Deskjet_F2200_2
> hp-check[7025]: info: :---------------
> hp-check[7025]: info: :Type: Printer
> hp-check[7025]: info: :Installed in HPLIP?: Yes, using the hp: CUPS
> backend.
> hp-check[7025]: info: :Device URI:
> hp:/usb/Deskjet_F2200_series?serial=CN8844T2VK0534
> hp-check[7025]: info: :PPD: /etc/cups/ppd/Deskjet_F2200_2.ppd
> hp-check[7025]: info: :PPD Description: HP Deskjet f2200 Series hpijs,
> hpijs 3.9.2
> hp-check[7025]: info: :Printer status: printer Deskjet_F2200_2 is idle.
> enabled since Sat 11 Apr 2009 11:19:01 BST
> error: Unsupported model: Deskjet_F2200_series
> hp-check[7025]: info: :
> hp-check[7025]: info: :Deskjet_F2200_3
> hp-check[7025]: info: :---------------
> hp-check[7025]: info: :Type: Printer
> hp-check[7025]: info: :Installed in HPLIP?: Yes, using the hp: CUPS
> backend.
> hp-check[7025]: info: :Device URI:
> hp:/usb/Deskjet_F2200_series?serial=CN8844T2VK0534
> hp-check[7025]: info: :PPD: /etc/cups/ppd/Deskjet_F2200_3.ppd
> hp-check[7025]: info: :PPD Description: HP Deskjet f2200 Series hpijs,
> hpijs 3.9.2
> hp-check[7025]: info: :Printer status: printer Deskjet_F2200_3 is idle.
> enabled since Fri 12 Jun 2009 15:56:30 BST
> error: Unsupported model: Deskjet_F2200_series
> hp-check[7025]: info: :
> hp-check[7025]: info: :Deskjet_F2200_4
> hp-check[7025]: info: :---------------
> hp-check[7025]: info: :Type: Printer
> hp-check[7025]: info: :Installed in HPLIP?: Yes, using the hp: CUPS
> backend.
> hp-check[7025]: info: :Device URI:
> hp:/usb/Deskjet_F2200_series?serial=CN8844T2VK0534
> hp-check[7025]: info: :PPD: /etc/cups/ppd/Deskjet_F2200_4.ppd
> hp-check[7025]: info: :PPD Description: HP Deskjet f2200 Series hpijs,
> 3.9.4b
> hp-check[7025]: info: :Printer status: printer Deskjet_F2200_4 is idle.
> enabled since Fri 12 Jun 2009 20:06:05 BST
> error: Unsupported model: Deskjet_F2200_series
> hp-check[7025]: info: :
> hp-check[7025]: info: :Deskjet_F2200_series
> hp-check[7025]: info: :--------------------
> hp-check[7025]: info: :Type: Printer
> hp-check[7025]: info: :Installed in HPLIP?: Yes, using the hp: CUPS
> backend.
> hp-check[7025]: info: :Device URI:
> hp:/usb/Deskjet_F2200_series?serial=CN8844T2VK0534
> hp-check[7025]: info: :PPD: /etc/cups/ppd/Deskjet_F2200_series.ppd
> hp-check[7025]: info: :PPD Description: HP DeskJet F2100 Foomatic/hpijs,
> hpijs 2.8.2
> hp-check[7025]: info: :Printer status: printer Deskjet_F2200_series is
> idle.  enabled since Sun 28 Feb 2010 15:09:01 GMT
> error: Unsupported model: Deskjet_F2200_series
> hp-check[7025]: info: :
> hp-check[7025]: info: :PDF
> hp-check[7025]: info: :---
> hp-check[7025]: info: :Type: Unknown
> hp-check[7025]: info: :Installed in HPLIP?: No, not using the hp: or
> hpfax: CUPS backend.
> hp-check[7025]: info: :Device URI: cups-pdf:/
> hp-check[7025]: info: :PPD: /etc/cups/ppd/PDF.ppd
> hp-check[7025]: info: :PPD Description: Generic PDF file generator
> hp-check[7025]: info: :Printer status: printer PDF is idle.  enabled
> since Thu 01 Jan 2009 11:44:14 GMT
> warning: Printer is not HPLIP installed. Printers must use the hp: or
> hpfax: CUPS backend to function in HPLIP.
> hp-check[7025]: info: :
> hp-check[7025]: info: :----------------------
> hp-check[7025]: info: :| SANE CONFIGURATION |
> hp-check[7025]: info: :----------------------
> hp-check[7025]: info: :
> hp-check[7025]: info: :'hpaio' in '/etc/sane.d/dll.conf'...
> hp-check[7025]: info: :OK, found. SANE backend 'hpaio' is properly set up.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking output of 'scanimage -L'...
> hp-check[7025]: info: :
> No scanners were identified. If you were expecting something different,
> check that the scanner is plugged in, turned on and detected by the
> sane-find-scanner tool (if appropriate). Please read the documentation
> which came with this software (README, FAQ, manpages).
>
> hp-check[7025]: info: :
> hp-check[7025]: info: :---------------------
> hp-check[7025]: info: :| PYTHON EXTENSIONS |
> hp-check[7025]: info: :---------------------
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking 'cupsext' CUPS extension...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking 'pcardext' Photocard extension...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking 'hpmudext' I/O extension...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking 'scanext' SANE scanning extension...
> hp-check[7025]: info: :OK, found.
> hp-check[7025]: info: :
> hp-check[7025]: info: :
> hp-check[7025]: info: :-----------------
> hp-check[7025]: info: :| USB I/O SETUP |
> hp-check[7025]: info: :-----------------
> hp-check[7025]: info: :
> hp-check[7025]: info: :
> hp-check[7025]: info: :Checking for permissions of USB attached
> printers...
> hp-check[7025]: info: :
> HP Device 0x2404 at 001:006:
> hp-check[7025]: info: :    Device URI:
> hp:/usb/Deskjet_F2200_series?serial=CN8844T2VK0534
> hp-check[7025]: info: :    Device node: /dev/bus/usb/001/006
> hp-check[7025]: info: :    Mode: 0660
> hp-check[7025]: info: :getfacl: Removing leading '/' from absolute path
> names
> # file: dev/bus/usb/001/006
> # owner: lp
> # group: scanner
> user::rw-
> user:richard:rw-
> group::rw-
> mask::rw-
> other::---
>
>
> hp-check[7025]: info: :
> hp-check[7025]: info: :-----------
> hp-check[7025]: info: :| SUMMARY |
> hp-check[7025]: info: :-----------
> hp-check[7025]: info: :
> error: 8 errors and/or warnings.
> hp-check[7025]: info: :
> hp-check[7025]: info: :Please refer to the installation instructions at:
> hp-check[7025]: info: :http://hplip.sourceforge.net/install/index.html
> == end hpcheck.log ==
>
> --
> ** sent by Richard and Carole Welch **
> (NB we do not check email every day)
>
>
> --
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