[sane-devel] HP SCANJET 4500c trouble

Petr Vyhnal rudiik at simerion.net
Tue Jan 11 07:27:01 UTC 2011

Hi Ilia,

please find debug from sane below. Hope it helps to identify the issue. 
After run scanimage for first time scanner seems to be stuck somehow and 
it needs to be plugged out from AC adapter to get it working again. It 
works like a charm in Win7 & WinXP. In case you'll need anything else, 
just let me know.

root at debian-gnome:~# sane-find-scanner

   # sane-find-scanner will now attempt to detect your scanner. If the
   # result is different from what you expected, first make sure your
   # scanner is powered up and properly connected to your computer.

   # No SCSI scanners found. If you expected something different, make 
sure that
   # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x03f0 [Hewlett-Packard], product=0x1205 [hp 
scanjet scanner]) at libusb:001:002
   # Your USB scanner was (probably) detected. It may or may not be 
supported by
   # SANE. Try scanimage -L and read the backend's manpage.

   # Not checking for parallel port scanners.

   # Most Scanners connected to the parallel port or other proprietary ports
   # can't be detected by this program.

root at debian-gnome:~# cat hp5590.log
[sanei_debug] Setting debug level of hp5590 to 50.
[hp5590] SANE backed for HP ScanJet 4500C/4570C/5500C/5550C/5590/7650 1.0.5
[hp5590] (c) Ilia Sotnikov <hostcc at gmail.com>
[hp5590] attach_usb_device: Opening USB device
[hp5590] attach_usb_device: USB device opened
[hp5590] hp5590_init_scanner
[hp5590] hp5590_cmd: USB-in-USB: command : 0012
[hp5590] hp5590_control_msg: USB-in-USB: core data: no
[hp5590] hp5590_control_msg: USB-in-USB: sending control msg
[hp5590] hp5590_control_msg: USB-in-USB: checking acknowledge for 
control message
[hp5590] hp5590_get_ack
[hp5590] hp5590_get_ack: USB-in-USB: accepted
[hp5590] hp5590_get_ack: USB-in-USB: not accepted (status 0)
[hp5590] sane_hp5590_get_devices, local only: 0
[hp5590] Found 0 devices
scanimage: no SANE devices found
[hp5590] sane_hp5590_exit

Best Regards,


On 10.1.2011 21:50, Ilia Sotnikov wrote:
> On Mon, Jan 10, 2011 at 8:35 PM, Petr Vyhnal <rudiik at simerion.net 
> <mailto:rudiik at simerion.net>> wrote:
>     Hi Ilia,
>     I have the same problem as Gaspar had a year ago. You asked him to
>     send you USB Snoop capture, so you can find my logfile attached. I
>     have HP ScanJet 4500c identified as 0x03f0/0x1205 under Debian
>     Squeeze with sane 1.0.21. If you need anything else what could
>     help you to identify the issue, please let me know.
>     Best Regards,
>     Petr
> Petr,
> would be great if you could run the backend with increased debug level 
> (just to reiterate over the problem), eg:
> SANE_DEBUG_HP5590=50 scanimage > image.pnm 2>hp5590.log and send the 
> log file over the list?
> Thanks in advance,
> -- 
>  Ilia Sotnikov

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