[sane-devel] Fujitsu S1500 unable to stay connected

Mon Sep 22 20:09:34 UTC 2014

I have recently built a new machine.  I used Gscan2PDF on a laptop with 
only the occasional issue of missing perl items.

Both machines are running OpenSuSE 13.1.

The laptop connects to the Fujitsu S1500 without problem.  The new 
desktop however will connect onetime and then appears to be dropped.

When I run scanimage -L I receive:
chrisg at Rex:~> scanimage -L
device `fujitsu:ScanSnap S1500:160097' is a FUJITSU ScanSnap 
S1500 scanner                                                                                                                                                    

If I run the command immediately again I receive:
chrisg at Rex:~> scanimage -L                                                                                                                                                                                                    

No scanners were identified. If you were expecting something different,                                                                                                                                                       
check that the scanner is plugged in, turned on and detected by the                                                                                                                                                           
sane-find-scanner tool (if appropriate). Please read the documentation                                                                                                                                                        
which came with this software (README, FAQ, manpages).             

If I power off and on the scanner the sequence of events is repeated in 
that immediately after power cycle scanimage recognizes the scanner 
but then fails on the second attempt.

The power cycle does not effect the next set of information.

Running lsusb shows
chrisg at Rex:~> lsusb
Bus 001 Device 002: ID 8087:8009 Intel Corp. 
Bus 002 Device 002: ID 8087:8001 Intel Corp. 
Bus 003 Device 002: ID 045b:0209 Hitachi, Ltd 
Bus 003 Device 003: ID 04c5:11a2 Fujitsu, Ltd 
Bus 003 Device 004: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 004 Device 002: ID 045b:0210 Hitachi, Ltd 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 005: ID 046d:0990 Logitech, Inc. QuickCam Pro 9000
Bus 003 Device 006: ID 058f:6362 Alcor Micro Corp. Flash Card 
Reader/Writer

And running  dmesg | grep -i usb shows:
chrisg at Rex:~> dmesg | grep -i usb
[    0.153862] ACPI: bus type USB registered
[    0.153871] usbcore: registered new interface driver usbfs
[    0.153874] usbcore: registered new interface driver hub
[    0.153884] usbcore: registered new device driver usb
[    0.355676] ehci_hcd: USB 2.0 'Enhanced' Host Controller (EHCI) 
Driver
[    0.355742] ehci-pci 0000:00:1a.0: new USB bus registered, assigned 
bus number 1
[    0.364965] ehci-pci 0000:00:1a.0: USB 2.0 started, EHCI 1.00
[    0.364975] usb usb1: New USB device found, idVendor=1d6b, 
idProduct=0002
[    0.364976] usb usb1: New USB device strings: Mfr=3, Product=2, 
SerialNumber=1
[    0.364976] usb usb1: Product: EHCI Host Controller
[    0.364977] usb usb1: Manufacturer: Linux 3.11.10-21-desktop 
ehci_hcd
[    0.364978] usb usb1: SerialNumber: 0000:00:1a.0
[    0.365032] hub 1-0:1.0: USB hub found
[    0.365144] ehci-pci 0000:00:1d.0: new USB bus registered, assigned 
bus number 2
[    0.374957] ehci-pci 0000:00:1d.0: USB 2.0 started, EHCI 1.00
[    0.374963] usb usb2: New USB device found, idVendor=1d6b, 
idProduct=0002
[    0.374964] usb usb2: New USB device strings: Mfr=3, Product=2, 
SerialNumber=1
[    0.374964] usb usb2: Product: EHCI Host Controller
[    0.374965] usb usb2: Manufacturer: Linux 3.11.10-21-desktop 
ehci_hcd
[    0.374966] usb usb2: SerialNumber: 0000:00:1d.0
[    0.375010] hub 2-0:1.0: USB hub found
[    0.375066] ohci_hcd: USB 1.1 'Open' Host Controller (OHCI) Driver
[    0.375067] uhci_hcd: USB Universal Host Controller Interface driver
[    0.396935] usbcore: registered new interface driver usbhid
[    0.396936] usbhid: USB HID core driver
[    0.666772] usb 1-1: new high-speed USB device number 2 using 
ehci-pci
[    0.766312] xhci_hcd 0000:00:14.0: new USB bus registered, 
assigned bus number 3
[    0.766436] usb usb3: New USB device found, idVendor=1d6b, 
idProduct=0002
[    0.766436] usb usb3: New USB device strings: Mfr=3, Product=2, 
SerialNumber=1
[    0.766437] usb usb3: Product: xHCI Host Controller
[    0.766438] usb usb3: Manufacturer: Linux 3.11.10-21-desktop 
xhci_hcd
[    0.766439] usb usb3: SerialNumber: 0000:00:14.0
[    0.766503] hub 3-0:1.0: USB hub found
[    0.769256] xhci_hcd 0000:00:14.0: new USB bus registered, 
assigned bus number 4
[    0.769274] usb usb4: New USB device found, idVendor=1d6b, 
idProduct=0003
[    0.769275] usb usb4: New USB device strings: Mfr=3, Product=2, 
SerialNumber=1
[    0.769275] usb usb4: Product: xHCI Host Controller
[    0.769276] usb usb4: Manufacturer: Linux 3.11.10-21-desktop 
xhci_hcd
[    0.769277] usb usb4: SerialNumber: 0000:00:14.0
[    0.769335] hub 4-0:1.0: USB hub found
[    0.780953] usb 1-1: New USB device found, idVendor=8087, 
idProduct=8009
[    0.780964] usb 1-1: New USB device strings: Mfr=0, Product=0, 
SerialNumber=0
[    0.781096] hub 1-1:1.0: USB hub found
[    0.883529] usb 2-1: new high-speed USB device number 2 using 
ehci-pci
[    0.997791] usb 2-1: New USB device found, idVendor=8087, 
idProduct=8001
[    0.997793] usb 2-1: New USB device strings: Mfr=0, Product=0, 
SerialNumber=0
[    0.997951] hub 2-1:1.0: USB hub found
[    1.152331] usb 3-3: new high-speed USB device number 2 using 
xhci_hcd
[    1.163548] usb 3-3: New USB device found, idVendor=045b, 
idProduct=0209
[    1.163550] usb 3-3: New USB device strings: Mfr=0, Product=0, 
SerialNumber=0
[    1.163844] hub 3-3:1.0: USB hub found
[    1.317162] usb 3-5: new high-speed USB device number 3 using 
xhci_hcd
[    1.359084] usb 3-5: New USB device found, idVendor=04c5, 
idProduct=11a2
[    1.359086] usb 3-5: New USB device strings: Mfr=1, Product=2, 
SerialNumber=0
[    1.359087] usb 3-5: Product: ScanSnap S1500
[    1.359088] usb 3-5: Manufacturer: Fujitsu 
[    1.359166] usb 3-5: ep 0x81 - rounding interval to 128 microframes, 
ep desc says 255 microframes
[    1.359167] usb 3-5: ep 0x2 - rounding interval to 128 microframes, ep 
desc says 255 microframes
[    1.512011] usb 3-6: new full-speed USB device number 4 using 
xhci_hcd
[    1.525284] usb 3-6: New USB device found, idVendor=046d, 
idProduct=c52b
[    1.525285] usb 3-6: New USB device strings: Mfr=1, Product=2, 
SerialNumber=0
[    1.525286] usb 3-6: Product: USB Receiver
[    1.525287] usb 3-6: Manufacturer: Logitech
[    1.530203] logitech-djreceiver 0003:046D:C52B.0003: 
hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on 
usb-0000:00:14.0-6/input2
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