[sane-devel] Canon Support for Scanning -- Not!
alan at his.com
Tue Apr 7 13:38:56 UTC 2015
I suppose most experts here will find me naive, but I think you
should be aware of reaction I received from Canon "Support", after
sending them an E-mail yesterday. I received an E-mail from them
this morning which I reproduce here; note that it contains the
text of the E-mail I sent to them yesterday.
Dear Alan McConnell:
Thank you for contacting Canon product support.
Scanning is not supported using Linux.
Technical Support Representative
Special Note: Certain issues are very difficult to resolve via
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From: alan at his.com
Date: 4/6/2015 6:34:27 PM
To: lasercopier at cits.canon.com
Subject: Response from Canon - imageCLASS Series > imageCLASS MF4770n
Email Support Form Message
Product Type: imageCLASS Series
Product Name: imageCLASS MF4770n
First Name: Alan
Last Name: McConnell
Email Address: alan at his.com
Email Verification: alan at his.com
Product Serial Number: QZJ8298
Date of Purchase: //
Problem Type: Setup
Please provide the exact problem description
(Please do not enter any credit card details or other financial information):
I have a MF4770n, bought two weeks ago. It prints fine. Now
I need to get its scan function to work.
I am running Linux, Debian Wheezy. I have libsane backends
1.0.24. When I run sane-find-scanner, it returns
found USB scanner (vendor=0x04a9, product=0x2774) at
However, 'scanimage -L returns: "no scanners were identified
When I run man sane-pixma I get a list of the models
that work with this backend. Among them is imageCLASS
I hope you can tell me what further to do, in order to
use this MF4770n as a scanner.
Thank you in advance.
Alan McConnell : http://globaltap.com/~alan/
"St Francis! preaching to the birds! if he had really
wanted to save birds, he'd have preached to the cats."
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