[sane-devel] Scanbd fails to start with multiple scanners (and no paper loaded)

Wed Jun 3 14:33:01 UTC 2015

Thank you, Wilhelm.  I appreciate you looking into this issue.  I tried commenting out the paperload and paperunload actions, which still led to the same behavior where the process dies on startup.  I went an extra step and also commented out the entire scanner specific fujitsu conf file within the main scanbd.conf file.  Unfortunately, I still see the same behavior on startup.

:) I'm pretty lucky to have multiple scanners to test with.  If there are tests you would like me to run, just shout.

Thanks again,
Greg

Greg Kontos
LIMS Integration Specialist

Innovative Diagnostic Laboratory
8751 Park Central Drive, Suite 200
Richmond, VA 23227
Phone: (804) 261-3340 ext.1846
Cell Phone:
Fax: (804) 515-7291
mailto:gkontos at myinnovativelab.com

Visit our website: http://www.myinnovativelab.com

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-----Original Message-----
From: Wilhelm [mailto:wilhelm.meier at fh-kl.de]
Sent: Wednesday, June 03, 2015 1:38 AM
To: Greg Kontos; sane-devel at lists.alioth.debian.org
Subject: Re: [sane-devel] Scanbd fails to start with multiple scanners (and no paper loaded)

Hi Greg,

do you need the "paperload" or "paperunload" action? If not, please remove them from the config file, if yes, then give them a correct script name.

With this changes, please give me the full startup log with debug level 7.

Thanks,
 Wilhelm

Am 02.06.2015 um 17:31 schrieb Wilhelm:
> Hi Greg,
>
> thank you for your patience!
>
> I have some ideas where to look for this type of error, but
> unfortunately not enough time to do so. And I don't have access to
> more than one scanner at the moment :-(
>
> But please stay tuned ...
>
> Thanks,
>  Wilhelm
>
>
> Am 02.06.2015 um 14:35 schrieb Greg Kontos:
>> Hi Wilhelm,
>>
>> I'm following up to see if you have any thoughts or advice regarding the trouble with running multiple scanners?
>>
>> Thanks,
>> Greg
>>
>>
>>
>>
>> Greg Kontos
>> LIMS Integration Specialist
>>
>> Innovative Diagnostic Laboratory
>> 8751 Park Central Drive, Suite 200
>> Richmond, VA 23227
>> Phone: (804) 261-3340 ext.1846
>> Cell Phone:
>> Fax: (804) 515-7291
>> mailto:gkontos at myinnovativelab.com
>>
>> Visit our website: http://www.myinnovativelab.com
>>
>> CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it contain confidential and/or privileged information meant for the listed recipient(s) only. You may not distribute or share this correspondence without written authorization from the above author.
>>
>> If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately notify me by reply e-mail and destroy the original transmission and its attachments without saving them in any manner.
>>
>> -----Original Message-----
>> From: Wilhelm [mailto:wilhelm.meier at fh-kl.de]
>> Sent: Friday, May 22, 2015 12:15 AM
>> To: Greg Kontos; sane-devel at lists.alioth.debian.org
>> Subject: Re: [sane-devel] Scanbd fails to start with multiple
>> scanners (and no paper loaded)
>>
>> Hi Greg,
>>
>> please post the scanbd.conf and all the included config files (e.g.
>> fujitsu.conf, ...),
>>
>>
>> Am 21.05.2015 um 15:59 schrieb Greg Kontos:
>>> Thank you, Wilhelm.
>>>
>>> The attached zip contains log files with debug level 7.  The file syslog_20150521 shows the process exiting.  The file syslog_start_20150521 shows the process starting properly with paper loaded into the scanners.
>>>
>>> I have also included
>>> - the *.script files referenced in the scanbd.conf file.
>>> - scanbd is the config file from /etc/default/scanbd
>>> - scanbd.service is the systemctl file from
>>> /lib/systemd/system/scanbd.service
>>>
>>> Let me know if there are any more files or test cases that I can run to help troubleshoot this issue.
>>>
>>> Regards,
>>> G Kontos
>>>
>>>
>>>
>>>
>>> Greg Kontos
>>> LIMS Integration Specialist
>>>
>>> Innovative Diagnostic Laboratory
>>> 8751 Park Central Drive, Suite 200
>>> Richmond, VA 23227
>>> Phone: (804) 261-3340 ext.1846
>>> Cell Phone:
>>> Fax: (804) 515-7291
>>> mailto:gkontos at myinnovativelab.com
>>>
>>> Visit our website: http://www.myinnovativelab.com
>>>
>>> CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it contain confidential and/or privileged information meant for the listed recipient(s) only. You may not distribute or share this correspondence without written authorization from the above author.
>>>
>>> If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately notify me by reply e-mail and destroy the original transmission and its attachments without saving them in any manner.
>>>
>>> -----Original Message-----
>>> From: Wilhelm [mailto:wilhelm.meier at fh-kl.de]
>>> Sent: Wednesday, May 20, 2015 5:24 PM
>>> To: Greg Kontos; sane-devel at lists.alioth.debian.org
>>> Subject: Re: [sane-devel] Scanbd fails to start with multiple
>>> scanners (and no paper loaded)
>>>
>>> Am 20.05.2015 um 21:24 schrieb Greg Kontos:
>>>> Thank you, Wilhelm.  I appreciate you taking the time to look into this.
>>>>
>>>> I am using version 1.4.0-2 of scanbd.  This problem does not persist with only one scanner.  It seems that the scanner will trigger the page-loaded action after a scan is complete.  So the strange behavior of the scan button happens in other situations.
>>>>
>>>> In the attached zip file please find the scanbd.conf and log files.  The log file shows two startup sequences.  The first is without paper loaded in the scanner.  The second has paper loaded on startup.
>>>
>>> Sorry, but I need all config files (also the included ones) and please start with debug level = 7.
>>>
>>>>
>>>> Regards,
>>>> G Kontos
>>>>
>>>>
>>>>
>>>>
>>>> Greg Kontos
>>>> LIMS Integration Specialist
>>>>
>>>> Innovative Diagnostic Laboratory
>>>> 8751 Park Central Drive, Suite 200
>>>> Richmond, VA 23227
>>>> Phone: (804) 261-3340 ext.1846
>>>> Cell Phone:
>>>> Fax: (804) 515-7291
>>>> mailto:gkontos at myinnovativelab.com
>>>>
>>>> Visit our website: http://www.myinnovativelab.com
>>>>
>>>> CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it contain confidential and/or privileged information meant for the listed recipient(s) only. You may not distribute or share this correspondence without written authorization from the above author.
>>>>
>>>> If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately notify me by reply e-mail and destroy the original transmission and its attachments without saving them in any manner.
>>>>
>>>> -----Original Message-----
>>>> From: sane-devel
>>>> [mailto:sane-devel-bounces+gkontos=myinnovativelab.com at lists.alioth
>>>> .d
>>>> e
>>>> bian.org] On Behalf Of Wilhelm
>>>> Sent: Wednesday, May 20, 2015 11:55 AM
>>>> To: sane-devel at lists.alioth.debian.org
>>>> Subject: Re: [sane-devel] Scanbd fails to start with multiple
>>>> scanners (and no paper loaded)
>>>>
>>>> Hi Greg,
>>>>
>>>> please
>>>>
>>>> 1) post your scabd config files
>>>> 2) provide scanbd version information
>>>>
>>>> I see a page-load event with no script defined - looks strange.
>>>>
>>>> You said that there wasn't any paper load: so the page-load event get fired without any paper load action? More strange.
>>>>
>>>> 3) Can please give the full log from scanbd startup till crash.
>>>>
>>>> Does the problem remain with only one scanner?
>>>>
>>>>
>>>> Am 20.05.2015 um 16:49 schrieb Greg Kontos:
>>>>> Hello,
>>>>>
>>>>>
>>>>>
>>>>> I’m running scanbd on a debian machine with version 1.0.25 of the
>>>>> sane-backend.  I installed scanbd using apt-get, sane-backend was
>>>>> compiled from a git clone.  I’m using two fujitsu fi-7160 scanners
>>>>> in my setup.  The problem: If there is no paper loaded in at least
>>>>> one scanner, scanbd.service will exit the main process and abort.
>>>>> This failure will at a variety of times depending on the circumstances.
>>>>> It will happen during startup of the machine.  It will also happen
>>>>> after a few minutes after a scan process is complete.  This
>>>>> post-scan behavior is not 100% replicable.
>>>>>
>>>>>
>>>>>
>>>>> The following is /var/log/syslog after a system restart.  : (I can
>>>>> provide a more detailed log if that will be helpful)
>>>>>
>>>>>
>>>>>
>>>>> May 20 09:36:40 hp6300pro-23 systemd[1151]: Starting Paths.
>>>>>
>>>>> May 20 09:36:40 hp6300pro-23 systemd[1151]: Reached target Paths.
>>>>>
>>>>> May 20 09:36:40 hp6300pro-23 systemd[1151]: Starting Timers.
>>>>>
>>>>> May 20 09:36:40 hp6300pro-23 systemd[1151]: Reached target Timers.
>>>>>
>>>>> May 20 09:36:40 hp6300pro-23 systemd[1151]: Starting Sockets.
>>>>>
>>>>> May 20 09:36:40 hp6300pro-23 systemd[1151]: Reached target Sockets.
>>>>>
>>>>> May 20 09:36:40 hp6300pro-23 systemd[1151]: Starting Basic System.
>>>>>
>>>>> May 20 09:36:40 hp6300pro-23 systemd[1151]: Reached target Basic System.
>>>>>
>>>>> May 20 09:36:40 hp6300pro-23 systemd[1151]: Starting Default.
>>>>>
>>>>> May 20 09:36:40 hp6300pro-23 systemd[1151]: Reached target Default.
>>>>>
>>>>> May 20 09:36:40 hp6300pro-23 systemd[1151]: Startup finished in 4ms.
>>>>>
>>>>> May 20 09:37:06 hp6300pro-23 scanbd: /usr/sbin/scanbd: trigger
>>>>> action for page-loaded for device fujitsu:fi-7160:188290 with
>>>>> script
>>>>> (null)
>>>>>
>>>>> May 20 09:37:07 hp6300pro-23 scanbd: /usr/sbin/scanbd: trigger
>>>>> action for page-loaded for device fujitsu:fi-7160:187984 with
>>>>> script
>>>>> (null)
>>>>>
>>>>> May 20 09:40:13 hp6300pro-23 scanbd[542]: scanbd: sane.c:852: sane_poll:
>>>>> Assertion `st->triggered_option < st->num_of_options_with_scripts' failed.
>>>>>
>>>>> May 20 09:40:13 hp6300pro-23 scanbd[542]: /usr/sbin/scanbd: dbus
>>>>> match type='signal',interface='org.freedesktop.Hal.Manager'
>>>>>
>>>>> May 20 09:40:13 hp6300pro-23 scanbd[542]: /usr/sbin/scanbd:
>>>>> trigger action for page-loaded for device fujitsu:fi-7160:188290
>>>>> with script
>>>>> (null)
>>>>>
>>>>> May 20 09:40:13 hp6300pro-23 scanbd[542]: /usr/sbin/scanbd:
>>>>> trigger action for page-loaded for device fujitsu:fi-7160:187984
>>>>> with script
>>>>> (null)
>>>>>
>>>>> May 20 09:40:13 hp6300pro-23 scanbd[542]: /usr/sbin/scanbd:
>>>>> trigger action for page-loaded for device fujitsu:fi-7160:188290
>>>>> with script
>>>>> (null)
>>>>>
>>>>> May 20 09:40:13 hp6300pro-23 scanbd[542]: /usr/sbin/scanbd:
>>>>> trigger action for page-loaded for device fujitsu:fi-7160:188290
>>>>> with script
>>>>> (null)
>>>>>
>>>>> May 20 09:40:13 hp6300pro-23 scanbd[542]: /usr/sbin/scanbd:
>>>>> trigger action for page-loaded for device fujitsu:fi-7160:188290
>>>>> with script
>>>>> (null)
>>>>>
>>>>> May 20 09:40:13 hp6300pro-23 scanbd[542]: /usr/sbin/scanbd:
>>>>> trigger action for page-loaded for device fujitsu:fi-7160:188290
>>>>> with script
>>>>> (null)
>>>>>
>>>>> May 20 09:40:13 hp6300pro-23 scanbd[542]: /usr/sbin/scanbd:
>>>>> trigger action for page-loaded for device fujitsu:fi-7160:187984
>>>>> with script
>>>>> (null)
>>>>>
>>>>> May 20 09:40:13 hp6300pro-23 systemd[1]: scanbd.service: main
>>>>> process exited, code=killed, status=6/ABRT
>>>>>
>>>>> May 20 09:40:13 hp6300pro-23 systemd[1]: Unit scanbd.service
>>>>> entered failed state.
>>>>>
>>>>>
>>>>>
>>>>> It may be worth noting that there was no paper loaded in the
>>>>> scanners when this log file was created.  Also, after the service
>>>>> exits, the scanners can both be found using scanimage –L.
>>>>>
>>>>>
>>>>>
>>>>> Currently I’ve found a work around : If a piece of paper is kept
>>>>> loaded in the scanners, the process starts properly after boot and
>>>>> seems to stay active.  Should my use case work with scanbd?  Does
>>>>> anyone know of a better work around?  Perhaps there is an option
>>>>> or setting that I have overlooked?  Thank you for any help with this issue.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>> G Kontos
>>>>>
>>>>>
>>>>>
>>>>> Greg Kontos
>>>>> LIMS Integration Specialist
>>>>>
>>>>> Innovative Diagnostic Laboratory
>>>>> 8751 Park Central Drive, Suite 200 Richmond, VA 23227
>>>>> Phone: (804) 261-3340 ext.1846
>>>>> Cell Phone:
>>>>> Fax: (804) 515-7291
>>>>> gkontos at myinnovativelab.com <mailto:gkontos at myinnovativelab.com>
>>>>>
>>>>> Visit our website: www.myinnovativelab.com
>>>>> <http://www.myinnovativelab.com>
>>>>>
>>>>> <http://>
>>>>>
>>>>> CONFIDENTIALITY NOTICE: This e-mail transmission, and any
>>>>> documents, files or previous e-mail messages attached to it
>>>>> contain confidential and/or privileged information meant for the listed recipient(s) only.
>>>>> You may not distribute or share this correspondence without
>>>>> written authorization from the above author.
>>>>>
>>>>> If you are not the intended recipient, or a person responsible for
>>>>> delivering it to the intended recipient, you are hereby notified
>>>>> that any disclosure, copying, distribution or use of any of the
>>>>> information contained in or attached to this transmission is STRICTLY PROHIBITED.
>>>>> If you have received this transmission in error, please
>>>>> immediately notify me by reply e-mail and destroy the original
>>>>> transmission and its attachments without saving them in any manner.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Wilhelm
>>>>
>>>> --
>>>> sane-devel mailing list: sane-devel at lists.alioth.debian.org
>>>> http://lists.alioth.debian.org/cgi-bin/mailman/listinfo/sane-devel
>>>> Unsubscribe: Send mail with subject "unsubscribe your_password"
>>>>              to sane-devel-request at lists.alioth.debian.org
>>>>
>>>
>>>
>>> --
>>> Wilhelm
>>>
>>
>>
>> --
>> Wilhelm
>>
>
>

--
Wilhelm
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