[sane-devel] DocketPORT 487 - Making loud noises

[Ralph Little]

Hi,

On Thu, Feb 9, 2023 at 11:24 AM Mike Hansen <ambirdev at outlook.com> wrote:

> I am head of development at Ambir, the manufacturer of this scanner.  That
> model has been out of production for over a decade.   It’s likely the unit
> is EOL and that clicking you are hearing is coming from the motor.   There
> are no belts, only gears in the unit and sure it’s possible the gears could
> be broken(not sure we’ve ever seen this failure mode) but more likely the
> motor is EOL.
>
>
>

I should have added that it could be toast, of course. :D

If the SANE driver worked for it in the past and it’s not working now, it’s
> an EOL unit.   The control board is over a decade old and the SANE code is
> likely to be the same or older.
>

Certainly people do turn to SANE to attempt to support their old hardware,
much of which is still serviceable. That's great for the environment, but
probably not so great for the bottom line of Ambir. :(


>
>
> Also note that the SANE code did not come from Ambir nor do we endorse or
> support SANE development on those models.   I know that we have had
> discussions in the past about supporting SANE with the current models and
> may do so in the future.
>

I would applaud that step greatly! We would also be happy to assist in any
way that we can.


>
>
> I am supplying the above information so that you do not continue to put
> effort into the codebase for that model.  Also, if you want to check if the
> unit is EOL you are free to download the Windows drivers from
> docketport.com.
>

That's actually good advice, although WIndows may not be an option for this
user.

Cheers,
Ralph
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