Your complaint [#1983431]

[noreply at ybonline.co.uk]

Your complaint 
Dear Kevinpam Kevinpam, 
Thank you for your feedback. We're sorry that you have had cause to complain. One of our team will contact you to help put things right.
In the meantime we have attached a copy of our complaint leaflet which will provide an overview of our complaint handling process. 
Yours sincerely
Yorkshire Bank
Please do not respond to this email as this is an unmonitored in-box.
We will never contact customers via email asking you to supply any confidential information, such as telephone or internet banking login details.
We will endeavour to contact you at your preferred contact time, however on occasion we may need to contact you by phone and/or mobile outside your preferred contact time.
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