[Aptitude-devel] Doubts about closing a couple of bug reports

[Daniel Hartwig]

On 2 January 2012 16:59, Christian PERRIER <bubulle at debian.org> wrote:
>> > http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=401974
>>
>> Did you CC the submitter with your response to that one?  By default
>> submitters do not receive messages sent to nnn at bugs.debian.org [1].
>
>
> By experience in triaging bugs, there are about zero chances that you
> get a useful answer for such bugs where the original useful
> information should have been sent immediately when the bug was
> reported.
>
> So, well, the only useful action is probably closing the bug with a
> nce message explaining that we are sorry for not reacting when the bug
> was reported and suggesting to reopen the bug if the bug submitter
> still experiences the issue. You get the point, I think...:)
>
> I closed a few dozens of bugs in samba, this way (most of them were
> indeed quite obviously user configuration errors, though, which might
> be less common for aptitude).
>

Thanks for the pointer.  I have been replying to some bugs like that
requesting info and using usertags to track which so that I can close
them after a month or so.  I might take to just closing them with the
nice message as you suggest.