[debian-edu-commits] [Debian Wiki] Update of "DebianEdu/Documentation/en/ITIL/Support" by AlexanderAlemayhu

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The "DebianEdu/Documentation/en/ITIL/Support" page has been changed by AlexanderAlemayhu:
https://wiki.debian.org/DebianEdu/Documentation/en/ITIL/Support?action=diff&rev1=9&rev2=10

  
  === Check list ===
  
- We have made a list of activities and solutions that need to be in place should you have good management of the configurations.
+ We have made a list of activities and solutions that are important in good configuration management.
  
-  * Establish a version handled area for saving configurations for all servers and selected workstations and laptops. One can use the version system subversion to this. Remember to take daily backup of the area, and make sure to save all changes in configurations.
+  * Establish a version-controlled area for saving configurations for all servers and selected workstations and laptops. Git and SVN are often used for this. Remember to take daily backup of the area, and make sure to save all changes in configurations.
   * Use an electronic system for taking care of recipes explaining configurations of different type machines, the network and services. Such recipes contributes to others who help or take over operations can read up on what is done. A wiki can be suitable for this.
   * Use one specific version of the operating system and software on all machines. This is to avoid maintaining many different versions of the software. Ensure that the software is well tested. Therefore, it may be wise to wait 6-12 months before adopting latest edition of a program.
  
@@ -307, +307 @@

  
   * Saving the configuration files in a version-control system, for example subversion.
   * Wiki for storing documentation of setup and wizards
-  * Use of a common directory for operation documentation on the Internet maintained by those central operates Debian edu in many schools.
+  * Use a common directory for operational documentation on the internet, maintained by Skolelinux/Debian edu staff in the schools.
  
  == Change Management ==
  
  Many ICT services are not clever in handling changes in ICT systems. Leading to many disgruntled users. Surveys in the public sector in Denmark show that operating costs go down when you have good control on the changes. Therefore, it pays to involve users with training and participation related to the changes made.
  
- Changing messages is entirely dependent on proper processes. This applies regardless of whether the changes are small or big. Therefore it is important to have in place the right people when making changes, both to give training and to have people to answer questions. This becomes especially important when adopting new releases of software and services. This is independent of whether one uses free or proprietary software.
+ Change-messages is entirely dependent on proper processes. This applies regardless of whether the changes are small or big. Therefore it is important to have in place the right people when making changes, both to give training and to have people to answer questions. This becomes especially important when adopting new releases of software and services. This is independent of whether one uses free or proprietary software.
  
- Change Management should ensure that all changes are made in a standardized and right manner. It is important to ancor the decision about amending at the appropriate level in the organization, Standard changes can often be pre-approved when they are done a few times. But major changes will often involve a higher decision level between school management and operator.
+ Change Management should ensure that all changes are made in a standardized and right manner. It is important to anchor the decision about amending at the appropriate level in the organization, Standard changes can often be pre-approved when they are done a few times. But major changes will often involve a higher decision level between school management and operator.
  
  The reason why the management should be included is that an upgrade will often require training of users. It may be upgrading to a new browser or a new version of office software. This can quickly lead to a half day training in what is new in a program. Such changes must be agreed with the management. The changes must also be done without the other parts of the system stops working.