[debian-edu-commits] [Debian Wiki] Update of "DebianEdu/Documentation/en/ITIL/AppendixA" by AlexanderAlemayhu

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The "DebianEdu/Documentation/en/ITIL/AppendixA" page has been changed by AlexanderAlemayhu:
https://wiki.debian.org/DebianEdu/Documentation/en/ITIL/AppendixA?action=diff&rev1=14&rev2=15

  
  ||Term||Description||
  ||Operating period||From the Delivery day to the day when the agreement ceases to apply, regardless of reason.||
- ||The Operating services||Services from The Ventor in the Operating period. The operating services are further described in appendix 3.||
+ ||The Operating services||Services from The Vendor in the Operating period. The operating services are further described in appendix 3.||
  ||ICT manager||Competence person(s) at the customer serving as liaison(s) to the supplier.||
  ||Delivery day||The day the customer can apply the operating performance.||
  ||Skolelinux||Linux distribution built on Debian Linux and adjusted for use in Norwegian schools.||
@@ -60, +60 @@

  
  ICT administrator (1 - 3 named persons at the customer) to deal with inquiries from users related to the use of the applications included in Skolelinux/Debian Edu. ICT administrator shall have sufficient expertise to make a qualified assessment of whether a problem is related to the use or operation of the system.
  
- The ICT administrator should contact the supplier's the user support center by phone or e-mail. The custumer's users should not contact the supplier directly.
+ The ICT administrator should contact the supplier's the user support center by phone or e-mail. The customer's users should not contact the supplier directly.
  
  ==== 2. Machine requirements ====
  
@@ -68, +68 @@

  
  ==== 3. Program requirements ====
  
- The customer shall, before delivery day, having installed the the Skolelinux/Debian Edu and got a verified, satisfactory functioning installation.
+ The customer shall, before delivery day, having installed Skolelinux / Debian Edu and got a verified, satisfactory functioning installation.
  
  ==== 4. Communication requirements ====
  
@@ -92, +92 @@

  
  ==== 3. Service requirements ====
  
- The following table shows all relevant services relating to operation of Skolelinux/DebianEdu. The crosses in the table shows responsibility between the supplier and the customer for the different services:
+ The following table shows all relevant services relating to operation of Skolelinux/!DebianEdu. The crosses in the table shows responsibility between the supplier and the customer for the different services:
  
- Lev. (incl) are carried out by the supplier and included in the Agreement price. Lev. (continually) performed by the supplier at the client's account in accordance with the rates in Chapter 7. Customer, is done by Supplier at Customer's expense.
+ Delivered (incl.) are carried out by the supplier and included in the Agreement price. Delivered. (running) performed by the supplier at the client's account in accordance with the rates in Chapter 7. Customer, is done by Supplier at Customer's expense.
  
  ||Service||Delivered (incl.)||Delivered (running)||Customer||
  ||Error handling and user support at telephone and email||x||||||
@@ -149, +149 @@

  
  ==== 4. Price regulation ====
  
- Prices may be adjusted every year with the increase in the national consum price index (SSB CPI). This can take place the first time one year after signing the agreement.
+ Prices may be adjusted every year with the increase in the national consume price index (SSB CPI). This can take place the first time one year after signing the agreement.
  
  === Appendix 5 - General provisions ===
  
@@ -173, +173 @@

  
  ==== 3.Force majeure ====
  
- In the event of an extraordinary situation outside control of the parties, which could not be foreseen at inception and which significantly hampers the fulfillment of a party duties, the other party shall be notified without undue delay. The affected party's obligations are suspended to the extent that is relevant so long as the extraordinary situation prevails. The other party in return suspended for the same period. Either party may terminate the Agreement by giving one month's written notice if the force majeure situation makes it particularly burdensome to maintain Agreement.
+ In the event of an extraordinary situation outside control of the parties, which could not be foreseen at inception and which significantly hampers the fulfilment of a party duties, the other party shall be notified without undue delay. The affected party's obligations are suspended to the extent that is relevant so long as the extraordinary situation prevails. The other party in return suspended for the same period. Either party may terminate the Agreement by giving one month's written notice if the force majeure situation makes it particularly burdensome to maintain Agreement.
  
  ==== 4. Transfer of the agreement ====
  
- Parties may only assign its rights and obligations under the the agreement with the written consent of the other party. Consent may not be unreasonably withheld. It is not considered as transfer if one of the parties merged with one or more other companies or assignment to a subsidiary. Right to compensation under this Agreement may be assigned freely, but such transfer does not relieve the Contractor from its obligations and responsibilities.
+ Parties may only assign its rights and obligations under the agreement with the written consent of the other party. Consent may not be unreasonably withheld. It is not considered as transfer if one of the parties merged with one or more other companies or assignment to a subsidiary. Right to compensation under this Agreement may be assigned freely, but such transfer does not relieve the Contractor from its obligations and responsibilities.
  
- ==== 5. Non-fulfillment ====
+ ==== 5. Non-fulfilment ====
  
  ===== 5.1 Delay of delivery date =====
  
@@ -201, +201 @@

  
  ===== a. Shortcomings =====
  
- There is a shortcoming of the supplier if operating delivery do not cover the requirements and specifications given by the Agreement, and this caused a circumstance which the supplyer is responsible. If there is a shortcoming in operating performance, the supplier shall without undue delay remedy the defect. Where defect can not be repaired within a reasonable time Customer shall be entitled to a proportionate discount, ref. Section b. Below.
+ There is a shortcoming of the supplier if operating delivery do not cover the requirements and specifications given by the Agreement, and this caused a circumstance which the supplier is responsible. If there is a shortcoming in operating performance, the supplier shall without undue delay remedy the defect. Where defect can not be repaired within a reasonable time Customer shall be entitled to a proportionate discount, ref. Section b. Below.
  
  ===== b. Price discount for shortcomings =====
  
- If the client has not been able utilize the operational services, fully or partially, as a result of the defect, the customer has right, in the period from the error/defect was notified in writing until the defect is corrected, to receive a proportionate price reduction. Possible refund, due to lack of availability due to the same circumstance, is deducted when calculating the price reduction.
+ If the client has not been able utilise the operational services, fully or partially, as a result of the defect, the customer has right, in the period from the error/defect was notified in writing until the defect is corrected, to receive a proportionate price reduction. Possible refund, due to lack of availability due to the same circumstance, is deducted when calculating the price reduction.
  
  ===== c. Canceling =====
  
@@ -237, +237 @@

  
  ==== 9. Regulating the termination of the Agreement ====
  
- Upon termination, the parties shall draw up a joint plan of liquidation of the customer relationship and obligations by mutual to assist each other in the practical work in this liquidation. The vendor is obliged by termination of this Agreement to return Client software and current data in the agreed format. The Customer chooses the way of transportion and is responsible for transportation from the Vendors's premises. Customer undertakes immediately after termination of the Agreement to return all equipment belonging to the Vendor. The Vendor chooses mode of transport and is responsible for transportation from the Vendor's premisses.
+ Upon termination, the parties shall draw up a joint plan of liquidation of the customer relationship and obligations by mutual to assist each other in the practical work in this liquidation. The vendor is obliged by termination of this Agreement to return Client software and current data in the agreed format. The Customer chooses the way of transporting and is responsible for transportation from the Vendors' premises. Customer undertakes immediately after termination of the Agreement to return all equipment belonging to the Vendor. The Vendor chooses mode of transport and is responsible for transportation from the Vendor's premises.
  
  ==== 10. Legalities and solving disagreements ====
  
@@ -254, +254 @@

  
  The following persons do have authority to sign on their part according to the agreement.
  
- ||Name||Position/Fuction||Telephone||Telefax||E-mail||
+ ||Name||Position/Function||Telephone||Telefax||E-mail||
  ||The vendor||||||||||
  ||Petter Smart||CEO||+47 22 31 31 31||||[mailto:ps at driftselskapet.no ps at driftselskapet.no]||
  ||Customer||||||||||