[debian-edu-commits] [Debian Wiki] Update of "DebianEdu/Documentation/en/ITIL/AppendixA" by PetterReinholdtsen

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The "DebianEdu/Documentation/en/ITIL/AppendixA" page has been changed by PetterReinholdtsen:
https://wiki.debian.org/DebianEdu/Documentation/en/ITIL/AppendixA?action=diff&rev1=25&rev2=26

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  === Appendix 1 - Definitions ===
  
  ||Term||Description||
- ||Operating period||From the Delivery day to the day when the agreement ceases to apply, regardless of reason.||
+ ||Operating period||From the Delivery day to the day when the agreement ceases to apply, regardless of the reason.||
  ||The Operating services||Services from The Vendor in the Operating period. The operating services are further described in appendix 3.||
  ||ICT manager||Competence person(s) at the customer serving as liaison(s) to the supplier.||
  ||Delivery day||The day the customer can apply the operating performance.||
@@ -92, +92 @@

  
  ==== 3. Service requirements ====
  
- The following table shows all relevant services relating to operation of Skolelinux/!DebianEdu. The crosses in the table shows responsibility between the supplier and the customer for the different services:
+ The following table shows all relevant services related to operating Skolelinux/!DebianEdu. The crosses in the table show the responsibilities between the Supplier and the Customer for the different services:
  
- Delivered (incl.) are carried out by the supplier and included in the Agreement price. Delivered. (running) performed by the supplier at the client's account in accordance with the rates in Chapter 7. Customer, is done by Supplier at Customer's expense.
+ Delivered (incl.) are carried out by the supplier and included in the Agreement price. Delivered (running) performed by the Supplier at the Customer's account in accordance with the rates in Chapter 7. The Customer, is done by the Supplier at the Customer's expense.
  
- ||Service||Delivered (incl.)||Delivered (running)||Customer||
+ ||Service||Delivered (incl.)||Delivered (running)||The Customer||
- ||Error handling and user support at telephone and email||x||||||
+ ||Troubleshooting and user support over the phone and email||x||||||
- ||Participate in user forum||x||||||
+ ||Participation in the user forum||x||||||
- ||Replacing hardware<ref>Supplier's responsibility is limited to managing the a change of hardware. The supplier is not responsible for hardware and warranties, pricing, shipping costs etc. which must bee agreed separately with machine supplier.</ref>||x||||||
+ ||Replacing the hardware<ref>Supplier's responsibility is limited to managing the a change of hardware. The supplier is not responsible for hardware and warranties, pricing, shipping costs etc. which must bee agreed separately with machine supplier.</ref>||x||||||
  ||Add, change and remove users<ref>The customer can do this using a separate application in Debian Edu. The supplier can do this server for NOK 50 per user excluding vat.</ref>||||(x)||x||
  ||Changing password when the password is forgotten||||(x)||x||
  ||Security updates on Skolelinux||x||||||
  ||Version updates on Skolelinux||x||||||
- ||Change user permissions||||(x)||x||
+ ||Change the user permissions||||(x)||x||
  ||Monitoring of filling on disks||x||||||
- ||Monitoring of lifetime of relevant components||x||||||
+ ||Monitoring of the lifetime for the relevant components||x||||||
  ||Extending disk partitions||x||||||
  ||Operation and monitoring of firewall||x||||||
  ||Operation and monitoring of network||x||||||
  ||Deleting prints stuck in the queue requested of the ICT administrator||x||||||
  ||Monitor to ensure backup copies are taken||x||||||
- ||Deleting data on request from the ICT administrator||||x||||
+ ||Data deletion under request from the ICT administrator||||x||||
  ||Replacing backup medium and storing backup copies||||||x||
  ||Restore with a security backup, at the request of the ICT administrator.||||x||||
  ||Set up new printers and printer queues||||(x)||x||
  ||Stopping and restarting the printer queues at the request of The ICT administrator||x||||||
  ||Stopping hanging processes on the server as a result of application errors||x||||||
  
- ==== 4. Requirement to response time ====
+ ==== 4. Response time requirements ====
  
  The supplier shall without undue delay, start troubleshooting and problem solving. ICT administrator should be held continuously updated on the status and progress of error correction.
  
- ==== 5. Competence requirements ====
+ ==== 5. Skill requirements ====
  
- The supplier shall at all times have sufficient resources with relevant expertise to carry out operation performance in a professional manner
+ The supplier shall at all times have sufficient resources with relevant expertise to carry out operational performance in a professional manner
  
  === Appendix 4 - Prices and terms of payment ===
  
@@ -177, +177 @@

  
  ==== 4. Transfer of the agreement ====
  
- Parties may only assign its rights and obligations under the agreement with the written consent of the other party. Consent may not be unreasonably withheld. It is not considered as transfer if one of the parties merged with one or more other companies or assignment to a subsidiary. Right to compensation under this Agreement may be assigned freely, but such transfer does not relieve the Contractor from its obligations and responsibilities.
+ Parties may only reassign their rights and obligations under the agreement with the written consent of the counterparties. Consent may not be unreasonably withheld. It is not considered as transfer if one of the parties merged with one or more other companies or the assignment is to a subsidiary. Right to compensation under this Agreement may be assigned freely, but such transfer does not relieve the Contractor from its obligations and responsibilities.
  
  ==== 5. Non-fulfilment ====
  
@@ -222, +222 @@

  Parties are not responsible for the other party's indirect losses, including expected savings or gains. Indirect losses included among others
  
   * Losses due to reduced or lost production or sales (operational interruption);
-  * Losses due to the operating performance can not be used as intended (consequential losses);
+  * Losses due to that operating performances can not be used as intended (consequential losses);
-  * Lost profits as a result of a contract with a third party drops or are not fulfilled properly.
+  * Lost profits as a result of a contract with a third party that is dropped or not fulfilled properly.
  
  Parties liability towards each other is limited to the agreed annual compensation, or a maximum of NOK 1 million, regardless of the number of damage cases. The limitations of the parties' liability does not apply, if the party or anyone he is responsible for, has shown gross negligence or willful misconduct.
  
@@ -257, +257 @@

  ||Name||Position/Function||Telephone||Telefax||E-mail||
  ||The vendor||||||||||
  ||Petter Smart||CEO||+47 22 31 31 31||||[mailto:ps at driftselskapet.no ps at driftselskapet.no]||
- ||Customer||||||||||
+ ||The Customer||||||||||