[Nut-upsuser] Data stale and Back UPS ES

[FredericBohe at Eaton.com]

Hello Denis,

> From: nut-upsuser-bounces+fredericbohe=eaton.com at lists.alioth.debian.org [nut-upsuser-bounces+fredericbohe=eaton.com at lists.alioth.debian.org] on behalf of Denis Serov [dns-srv at yandex.ru]
> Sent: Thursday, August 30, 2012 7:39 PM
> To: nut-upsuser at lists.alioth.debian.org
> Subject: [Nut-upsuser] Data stale and Back UPS ES
> 
> Hello!
> 
> I tried NUT 2.6.5-1 (Windows port) with my APC Back UPS ES. It seems I have
> configured NUT properly, nut-scanner found my UPS:
> 
> [nutdev1]
>         driver = "usbhid-ups"
>         port = "auto"
>         vendorid = "051D"
>         productid = "0002"
>         product = "Back-UPS ES 525 FW:851.t3.I USB FW:t3"
>         serial = "8B0745R23575  "
>         vendor = "American Power Conversion"
>         bus = "bus-0"
> 
> I see some errors:
> 1. UPSMON/UPSC tools are returning "data stale":
> 
> Network UPS Tools upsmon 2.6.5-3691:3709M
>    0.000000     UPS: upsa at 192.168.10.200 (master) (power value 1)
>    0.012000     Using power down flag file /etc/killpower
>    0.022001     debug level is '5'
>    0.026001     Trying to connect to UPS [upsa at 192.168.10.200]
>    0.039002     Login on UPS [upsa at 192.168.10.200] failed - got [ERR
> ACCESS-DENIED]
>    0.044002     Current power value: 1
>    0.047002     Minimum power value: 1
>    5.049289     pollups: upsa at 192.168.10.200
>    5.055289     get_var: upsa at 192.168.10.200 / status
>    5.064289     Poll UPS [upsa at 192.168.10.200] failed - Data stale
>    5.075290     do_notify: ntype 0x0005 (COMMBAD)
>    5.083290     Communications with UPS upsa at 192.168.10.200 lost
>    ...
> 
> What should I check to fix ACCESS-DENIED error?
> 
> 2. UPSHID-UPS fails with output:
> 
> Network UPS Tools - Generic HID driver 0.37 (2.6.5-3691:3709M)
> USB communication driver 0.31
>    0.000000     debug level is '3'
>    0.000000     upsdrv_initups...
>    0.031200     Checking device (051D/0002)
> (bus-0/\\.\libusb0-0001--0x051d-0x0002)
>    0.109200     - VendorID: 051d
>    0.109200     - ProductID: 0002
>    0.109200     - Manufacturer: American Power Conversion
>    0.124800     - Product: Back-UPS ES 525 FW:851.t3.I USB FW:t3
>    0.124800     - Serial Number: 8B0745R23575
>    0.140400     - Bus: bus-0
>    0.140400     Trying to match device
>    0.140400     Device matches
>    0.187200     HID descriptor, method 1: (9 bytes) => 09 21 10 01 21 01 22
> 78 04
>    0.202800     HID descriptor, method 2: (9 bytes) => 09 21 10 01 21 01 22
> 78 04
>    0.218400     HID descriptor length 1144
>    ...
>    3.556806     Report[get]: (3 bytes) => 60 00 00
>    3.556806     Path: UPS.ff860001.ff860023, Type: Feature, ReportID: 0x60,
> Offset: 0, Size: 16, Value: 0
>    3.588006     Report[get]: (2 bytes) => 61 89
>    3.588006     Path: UPS.ff860001.ff860026, Type: Feature, ReportID: 0x61,
> Offset: 0, Size: 8, Value: 137
>    3.603606     Report[get]: (5 bytes) => 62 00 01 02 03
>    3.619206     Path: UPS.ff860001.ff860025, Type: Feature, ReportID: 0x62,
> Offset: 0, Size: 32, Value: 5.0463e+007
>    3.634806     Report[get]: (2 bytes) => 51 84
>    3.634806     Path: UPS.PowerConverter.ff860024, Type: Feature, ReportID:
> 0x51, Offset: 0, Size: 8, Value: 132
>    3.650406     Report descriptor retrieved (Reportlen = 1144)
>    3.666007     Found HID device
>    3.666007     Detected a UPS: American Power Conversion/Back-UPS ES 525
> FW:851.t3.I USB FW:t3
>    3.681607     libusb_get_report: libusb0-dll:err [control_msg] sending
> control message failed, win error: A device attached to the system is not
> functioning.

It seems that it is a libusb error.
Can you give us the Windows version you are using please ?
Does this happens with the embedded libusb driver (i.e. the driver installed with the NUT/others/wdi-simple.exe binary) or by a manual install of libusb (which version ?) ?

> 
>    3.712807     Can't retrieve Report 0c: Input/output error [A device
> attached to the system is not functioning. ]
>    3.728407     Can't initialize data from HID UPS
> 
> I installed different versions of libusb driver, but no success.
> 
> The most interesting thing is that one of previous version (2.6.0-1 or
> 2.6.1-1) returned real data from UPS. Any ideas?

Very interesting. Same question as above, was it with the embedded libusb driver or a manual libusb driver install (and which version) ?

Thanks for your feedback.
Fred

> 
> Thanks,
> Denis
> 
> 
> 
> 

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