[Nut-upsuser] APC SmartUPS 3000VA LCD not connecting

Zach La Celle lacelle at roboticresearch.com
Mon Mar 5 19:31:57 UTC 2012


Still getting the usbhid-ups Report 89 / Report 90 issues...output below.

Thanks,

-Zach

upsc output:
battery.charge: 100
battery.charge.low: 10
battery.charge.warning: 50
battery.runtime: 4860
battery.runtime.low: 120
battery.type: PbAc
battery.voltage: 54.8
battery.voltage.nominal: 24.0
device.mfr: American Power Conversion
device.model: Smart-UPS 3000
device.serial: XXXXXXXXXXXXXX
device.type: ups
driver.name: usbhid-ups
driver.parameter.pollfreq: 30
driver.parameter.pollinterval: 2
driver.parameter.port: auto
driver.parameter.productid: 0003
driver.parameter.vendorid: 051d
driver.version: 2.6.3-3484M
driver.version.data: APC HID 0.95
driver.version.internal: 0.36
ups.beeper.status: enabled
ups.delay.shutdown: 20
ups.firmware: UPS 06.5 / ID=18
ups.mfr: American Power Conversion
ups.mfr.date: 2011/08/19
ups.model: Smart-UPS 3000
ups.productid: 0003
ups.serial: XXXXXXXXXXXXX
ups.status: OL
ups.timer.reboot: -1
ups.timer.shutdown: -1
ups.vendorid: 051d

usbhid-ups output:
   0.000000	debug level is '1'
   0.000537	upsdrv_initups...
   0.191729	interrupt pipe disabled (add 'pollonly' flag to 'ups.conf'
to get rid of this message)
   0.194913	Using subdriver: APC HID 0.95
   0.195737	Path: UPS.PowerSummary.iProduct, Type: Feature, ReportID:
0x01, Offset: 0, Size: 8, Value: 2
   0.196738	Path: UPS.PowerSummary.iSerialNumber, Type: Feature,
ReportID: 0x02, Offset: 0, Size: 8, Value: 3
   0.197733	Path: UPS.PowerSummary.iManufacturer, Type: Feature,
ReportID: 0x03, Offset: 0, Size: 8, Value: 1
   0.198715	Path: UPS.PowerSummary.iOEMInformation, Type: Feature,
ReportID: 0x04, Offset: 0, Size: 8, Value: 1
   0.199732	Path: UPS.PowerSummary.iDeviceChemistry, Type: Feature,
ReportID: 0x05, Offset: 0, Size: 8, Value: 4
   0.200732	Path: UPS.PowerSummary.Rechargeable, Type: Feature,
ReportID: 0x06, Offset: 0, Size: 8, Value: 1
   0.200759	Path: UPS.PowerSummary.CapacityMode, Type: Feature,
ReportID: 0x06, Offset: 8, Size: 8, Value: 2
   0.201736	Path: UPS.PowerSummary.DesignCapacity, Type: Feature,
ReportID: 0x0e, Offset: 0, Size: 8, Value: 100
   0.201763	Path: UPS.PowerSummary.FullChargeCapacity, Type: Feature,
ReportID: 0x0e, Offset: 8, Size: 8, Value: 100
   0.202744	Path: UPS.PowerSummary.RemainingCapacity, Type: Input,
ReportID: 0x0c, Offset: 0, Size: 8, Value: 100
   0.202771	Path: UPS.PowerSummary.RemainingCapacity, Type: Feature,
ReportID: 0x0c, Offset: 0, Size: 8, Value: 100
   0.203738	Path: UPS.PowerSummary.CapacityGranularity1, Type: Feature,
ReportID: 0x10, Offset: 0, Size: 8, Value: 1
   0.203764	Path: UPS.PowerSummary.CapacityGranularity2, Type: Feature,
ReportID: 0x10, Offset: 8, Size: 8, Value: 1
   0.204734	Path: UPS.PowerSummary.WarningCapacityLimit, Type: Feature,
ReportID: 0x0f, Offset: 0, Size: 8, Value: 50
   0.205734	Path: UPS.PowerSummary.RemainingCapacityLimit, Type:
Feature, ReportID: 0x11, Offset: 0, Size: 8, Value: 10
   0.206738	Path: UPS.PowerSummary.ManufacturerDate, Type: Feature,
ReportID: 0x09, Offset: 0, Size: 16, Value: 16147
   0.207739	Path: UPS.PowerSummary.RunTimeToEmpty, Type: Input,
ReportID: 0x0d, Offset: 0, Size: 16, Value: 4860
   0.207766	Path: UPS.PowerSummary.RunTimeToEmpty, Type: Feature,
ReportID: 0x0d, Offset: 0, Size: 16, Value: 4860
   0.208521	Path: UPS.PowerSummary.DelayBeforeShutdown, Type: Feature,
ReportID: 0x12, Offset: 0, Size: 16, Value: -1
   0.208718	Path: UPS.PowerSummary.DelayBeforeReboot, Type: Feature,
ReportID: 0x13, Offset: 0, Size: 24, Value: -1
   0.209734	Path: UPS.PowerSummary.RemainingTimeLimit, Type: Input,
ReportID: 0x08, Offset: 0, Size: 24, Value: 120
   0.209761	Path: UPS.PowerSummary.RemainingTimeLimit, Type: Feature,
ReportID: 0x08, Offset: 0, Size: 24, Value: 120
   0.210734	Path: UPS.PowerSummary.ConfigVoltage, Type: Feature,
ReportID: 0x0a, Offset: 0, Size: 16, Value: 24
   0.211736	Path: UPS.PowerSummary.Voltage, Type: Feature, ReportID:
0x0b, Offset: 0, Size: 16, Value: 54.8
   0.212737	Path: UPS.PowerSummary.AudibleAlarmControl, Type: Input,
ReportID: 0x14, Offset: 0, Size: 8, Value: 2
   0.212762	Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature,
ReportID: 0x14, Offset: 0, Size: 8, Value: 2
   0.213738	Path: UPS.PowerSummary.PresentStatus.Charging, Type: Input,
ReportID: 0x07, Offset: 0, Size: 1, Value: 0
   0.213765	Path: UPS.PowerSummary.PresentStatus.Charging, Type:
Feature, ReportID: 0x07, Offset: 0, Size: 1, Value: 0
   0.213779	Path: UPS.PowerSummary.PresentStatus.Discharging, Type:
Input, ReportID: 0x07, Offset: 1, Size: 1, Value: 0
   0.213792	Path: UPS.PowerSummary.PresentStatus.Discharging, Type:
Feature, ReportID: 0x07, Offset: 1, Size: 1, Value: 0
   0.213804	Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Input,
ReportID: 0x07, Offset: 2, Size: 1, Value: 1
   0.213817	Path: UPS.PowerSummary.PresentStatus.ACPresent, Type:
Feature, ReportID: 0x07, Offset: 2, Size: 1, Value: 1
   0.213829	Path: UPS.PowerSummary.PresentStatus.BatteryPresent, Type:
Input, ReportID: 0x07, Offset: 3, Size: 1, Value: 1
   0.213841	Path: UPS.PowerSummary.PresentStatus.BatteryPresent, Type:
Feature, ReportID: 0x07, Offset: 3, Size: 1, Value: 1
   0.213871	Path:
UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Input,
ReportID: 0x07, Offset: 4, Size: 1, Value: 0
   0.213884	Path:
UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type:
Feature, ReportID: 0x07, Offset: 4, Size: 1, Value: 0
   0.213896	Path: UPS.PowerSummary.PresentStatus.ShutdownRequested,
Type: Input, ReportID: 0x07, Offset: 5, Size: 1, Value: 0
   0.213908	Path: UPS.PowerSummary.PresentStatus.ShutdownRequested,
Type: Feature, ReportID: 0x07, Offset: 5, Size: 1, Value: 0
   0.213920	Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type:
Input, ReportID: 0x07, Offset: 6, Size: 1, Value: 0
   0.213931	Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type:
Feature, ReportID: 0x07, Offset: 6, Size: 1, Value: 0
   0.213943	Path:
UPS.PowerSummary.PresentStatus.RemainingTimeLimitExpired, Type: Input,
ReportID: 0x07, Offset: 7, Size: 1, Value: 0
   0.213955	Path:
UPS.PowerSummary.PresentStatus.RemainingTimeLimitExpired, Type: Feature,
ReportID: 0x07, Offset: 7, Size: 1, Value: 0
   0.213967	Path: UPS.PowerSummary.PresentStatus.CommunicationLost,
Type: Input, ReportID: 0x07, Offset: 8, Size: 1, Value: 0
   0.213979	Path: UPS.PowerSummary.PresentStatus.CommunicationLost,
Type: Feature, ReportID: 0x07, Offset: 8, Size: 1, Value: 0
   0.213991	Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type:
Input, ReportID: 0x07, Offset: 9, Size: 1, Value: 0
   0.214003	Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type:
Feature, ReportID: 0x07, Offset: 9, Size: 1, Value: 0
   0.214015	Path: UPS.PowerSummary.PresentStatus.Overload, Type: Input,
ReportID: 0x07, Offset: 10, Size: 1, Value: 0
   0.214026	Path: UPS.PowerSummary.PresentStatus.Overload, Type:
Feature, ReportID: 0x07, Offset: 10, Size: 1, Value: 0
   0.214039	Path: UPS.PowerSummary.PresentStatus.VoltageNotRegulated,
Type: Input, ReportID: 0x07, Offset: 11, Size: 1, Value: 0
   0.214051	Path: UPS.PowerSummary.PresentStatus.VoltageNotRegulated,
Type: Feature, ReportID: 0x07, Offset: 11, Size: 1, Value: 0
   0.214063	Path: UPS.PowerSummary.PresentStatus.ff860080, Type: Input,
ReportID: 0x07, Offset: 12, Size: 1, Value: 0
   0.214075	Path: UPS.PowerSummary.PresentStatus.ff860080, Type:
Feature, ReportID: 0x07, Offset: 12, Size: 1, Value: 0
   0.214734	Can't retrieve Report 89: Broken pipe
   0.214760	Path: UPS.ff8600fd, Type: Input, ReportID: 0x89, Offset: 0,
Size: 8
   0.215733	Can't retrieve Report 90: Broken pipe
   0.215758	Path: UPS.ff8600fc, Type: Output, ReportID: 0x90, Offset: 0,
Size: 8
Network UPS Tools - Generic HID driver 0.36 (2.6.3-3484M)
USB communication driver 0.31
   0.215790	Detected a UPS: American Power Conversion/Smart-UPS 3000
FW:UPS 06.5 / ID=18
   0.220100	upsdrv_initinfo...
   0.220122	upsdrv_updateinfo...
   0.220130	Not using interrupt pipe...
   0.220137	Quick update...
   0.220214	upsdrv_updateinfo...
   0.220226	Not using interrupt pipe...
   0.220233	Quick update...
...

On 03/05/2012 01:34 PM, Arnaud Quette wrote:
> 2012/3/5 Zach La Celle <lacelle at roboticresearch.com>:
>> Yes, I can test on trunk or on a patched version, but I cannot shut down
>> or restart this particular UPS during the day.  Hopefully we won't need
>> to do that to figure out the Report 89 / Report 90 stuff.
> 
> perfect.
> indeed, I just need a driver debug output + an upsc one.
> so, no shutdown ahead.
> 
>> Would you like me to run off of stable or devel?  Also, can I check out
>> stable with subversion/git, or should I just download it manually?
> 
> $ svn co svn://anonscm.debian.org/nut/trunk
> $ cd trunk
> $ patch -p0 < /path/to/apc-skip-rpt.diff
> $ ./autogen.sh && ./configure --sysconfdir=/etc/nut
> --with-statepath=/var/run/nut --with-altpidpath=/var/run/nut
> --with-drvpath=/lib/nut --with-pidpath=/var/run/nut
> --datadir=/usr/share/nut --with-pkgconfig-dir=/usr/lib/pkgconfig
> --with-user=nut --with-group=nut --without-all --with-usb
> $ make
> $ sudo ./drivers/usbhid-ups -D -a <devname>
> 
> should be good.
> remember to stop the previous usbhid-ups instance (if needed) and to
> have upsd running.
> please send back both the driver output and an upsc output.
> 
> cheers,
> Arno




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