[Nut-upsuser] usbbid-ups crashes, wake from sleep

Kris Jordan nut.kj at sagebrushnetworks.com
Sun Jan 20 23:47:43 UTC 2013


Windows 7 Pro x64
NUT 2.6.5-4
APC RS 1200 (BR1200) and also RS 500 (BR500)

Two PC's which are routinely put to sleep is giving usbhid-ups 
headaches. From the Event log...

usbhid-ups - libusb_get_interrupt: libusb0-dll:err [submit_async] 
submitting request failed, win error: The system cannot find the file 
specified.

Above is at the time of system sleep. The rest below happens when the 
system is woke back up. I collected the files in the programdata WER folder.

It takes restarting the NUT service twice; upsd is 'unable to stop' on 
the first try.

upsd - Data for UPS [ups] is stale - check driver.

---

upsmon - Poll UPS [ups at localhost] failed - Write error: Unknown error.

---

Faulting application name: usbhid-ups.exe, version: 0.0.0.0, time stamp: 
0x50ae4032

Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 
0x4eeaf722

Exception code: 0xc0000005

Fault offset: 0x000101d5

Faulting process id: 0x32c

Faulting application start time: 0x01cdf4473bcae202

Faulting application path: C:\Program Files (x86)\NUT\bin\usbhid-ups.exe

Faulting module path: C:\Windows\syswow64\msvcrt.dll

Report Id: 81638a30-60cb-11e2-90d9-001fd0a249ba

---

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: usbhid-ups.exe

P2: 0.0.0.0

P3: 50ae4032

P4: msvcrt.dll

P5: 7.0.7601.17744

P6: 4eeaf722

P7: c0000005

P8: 000101d5

P9:

P10:

Attached files:

C:\Windows\Temp\WERC718.tmp.appcompat.txt

C:\Windows\Temp\WERCC47.tmp.WERInternalMetadata.xml

C:\Windows\Temp\WERCCC5.tmp.hdmp

C:\Windows\Temp\WERCE4C.tmp.mdmp

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_usbhid-ups.exe_a7c32d8e6d503378bf6dadb5b28e547f78d77d1c_cab_10a8ce78

Analysis symbol:

Rechecking for solution: 0

Report Id: 81638a30-60cb-11e2-90d9-001fd0a249ba

Report Status: 6

---

upsd - User upsmon at 127.0.0.1 logged into UPS [ups].

---

upsmon - Poll UPS [ups at localhost] failed - Data stale.

---

upsd - Send ping to UPS [ups] failed: No error [The pipe is being closed. ].

---

upsmon - Poll UPS [ups at localhost] failed - Data stale.

(EVERY 5 seconds from then on!)





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