[Nut-upsuser] usbbid-ups crashes, wake from sleep

Kris Jordan nut.kj at sagebrushnetworks.com
Sun Jan 20 23:47:43 UTC 2013

Windows 7 Pro x64
NUT 2.6.5-4
APC RS 1200 (BR1200) and also RS 500 (BR500)

Two PC's which are routinely put to sleep is giving usbhid-ups 
headaches. From the Event log...

usbhid-ups - libusb_get_interrupt: libusb0-dll:err [submit_async] 
submitting request failed, win error: The system cannot find the file 

Above is at the time of system sleep. The rest below happens when the 
system is woke back up. I collected the files in the programdata WER folder.

It takes restarting the NUT service twice; upsd is 'unable to stop' on 
the first try.

upsd - Data for UPS [ups] is stale - check driver.


upsmon - Poll UPS [ups at localhost] failed - Write error: Unknown error.


Faulting application name: usbhid-ups.exe, version:, time stamp: 

Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 

Exception code: 0xc0000005

Fault offset: 0x000101d5

Faulting process id: 0x32c

Faulting application start time: 0x01cdf4473bcae202

Faulting application path: C:\Program Files (x86)\NUT\bin\usbhid-ups.exe

Faulting module path: C:\Windows\syswow64\msvcrt.dll

Report Id: 81638a30-60cb-11e2-90d9-001fd0a249ba


Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: usbhid-ups.exe


P3: 50ae4032

P4: msvcrt.dll

P5: 7.0.7601.17744

P6: 4eeaf722

P7: c0000005

P8: 000101d5



Attached files:





These files may be available here:


Analysis symbol:

Rechecking for solution: 0

Report Id: 81638a30-60cb-11e2-90d9-001fd0a249ba

Report Status: 6


upsd - User upsmon at logged into UPS [ups].


upsmon - Poll UPS [ups at localhost] failed - Data stale.


upsd - Send ping to UPS [ups] failed: No error [The pipe is being closed. ].


upsmon - Poll UPS [ups at localhost] failed - Data stale.

(EVERY 5 seconds from then on!)

More information about the Nut-upsuser mailing list