[Nut-upsuser] Smart1500lcdt will not connect with usbhid-ups

Thu Sep 4 17:29:38 UTC 2014

I talked to Tripp Lite Technical support.

Their policy is that they only support Fedora and SUSE.  There is no one
there that could help with Ubuntu or NUT issues.  The only answer they could
give me was to port the rpm files to Ubuntu and use them.  This is way
beyond my experience level.

I will go to the local electronics store and buy a cheap USB 2 hub to see if
that works.  I will post the result.

In the meantime, I am also going to start looking for a different UPS that
is better supported by Ubuntu and NUT.  Any recommendations for a 1500VA
UPS?

Barry

> -----Original Message-----
> From: Charles Lepple [mailto:clepple at gmail.com]
> Sent: Friday, August 29, 2014 3:59 PM
> To: barry at skrypnyks.com
> Cc: nut-upsuser at lists.alioth.debian.org
> Subject: Re: [Nut-upsuser] Smart1500lcdt will not connect with usbhid-ups
> 
> 
> On Aug 29, 2014, at 2:02 PM, Barry Skrypnyk <barry at skrypnyks.com> wrote:
> 
> > See comments below.
> >
> >> -----Original Message-----
> >> From: Charles Lepple [mailto:clepple at gmail.com]
> >> Sent: Friday, August 29, 2014 5:35 AM
> >> To: barry at skrypnyks.com
> >> Cc: nut-upsuser at lists.alioth.debian.org
> >> Subject: Re: [Nut-upsuser] Smart1500lcdt will not connect with
> >> usbhid-ups
> >>
> >> On Aug 28, 2014, at 6:49 PM, Barry Skrypnyk <barry at skrypnyks.com>
> wrote:
> >>
> >>> I have searched the archives and googled this problem with usbhid-ups.
> > I
> >> would really appreciate any help anyone could offer to solve the
problem.
> >>>
> >>> System: Ubuntu 14.04.1 Trusty Tahr
> >>
> >> Which kernel version are you using?
> > 3.13.0-35-generic
> > I just updated this late last night.
> >>
> >>> Installed nut from Ubuntu repositories - nut 2.7.1
> >>>
> >>> Ups.conf file
> >>>
> >>> maxretry = 3
> >>>
> >>> # user = nut
> >>>
> >>> [TrippLite]
> >>>
> >>>        driver = usbhid-ups
> >>>
> >>>        port = auto
> >>>
> >>>        productid = 3016
> >>>
> >>>        desc = "Tripp Lite UPS, USB Interface"
> >>
> >> Configuration looks good.
> >>
> >>>
> >>> Data from the usbhid-ups command
> >>>
> >>> <<...>>
> >>
> >> This part confuses me:
> >>
> >>  68.487087     Checking device (09AE/3016) (004/008)
> >>  68.564137     - VendorID: 09ae
> >>  68.564168     - ProductID: 3016
> >>  68.564174     - Manufacturer: Tripp Lite
> >>  68.564220     - Product: TRIPP LITE UPS
> >>  68.564225     - Serial Number: 2406CVLSM871900494
> >>  68.564231     - Bus: 004
> >>  68.564235     Trying to match device
> >>  68.564255     Device does not match - skipping
> >>
> >> Judging from the time, did the driver connect initially, or is it
> >> still trying to reconnect? (I haven't used "maxretry" before.)
> > Tries to reconnect forever.  It never initially connected.  Maxretry
> > was in the configuration file as a default of the new installation.  I
> > added from the user = nut to the end.
> >>
> >>> Data from lsusb command
> >>>
> >>> fs00pc:~$ lsusb
> >>> Bus 003 Device 002: ID 0bda:0111 Realtek Semiconductor Corp. RTS5111
> >>> Card Reader Controller Bus 003 Device 001: ID 1d6b:0002 Linux
> >>> Foundation 2.0 root hub Bus 007 Device 001: ID 1d6b:0001 Linux
> >>> Foundation 1.1 root hub Bus 006 Device 001: ID 1d6b:0001 Linux
> >>> Foundation 1.1 root hub Bus 002 Device 001: ID 1d6b:0002 Linux
> >>> Foundation 2.0 root hub Bus 005 Device 001: ID 1d6b:0001 Linux
> >>> Foundation 1.1 root hub Bus 001 Device 001: ID 1d6b:0002 Linux
> >>> Foundation 2.0 root hub Bus 004 Device 008: ID 09ae:3016 Tripp Lite
> >>> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus
> >>> 009 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 008
> >>> Device
> >>> 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> >>
> >> After the errors from usbhid-ups, does "lsusb -vvv -d 09ae:" return
> >> valid information, or do you also get timeouts in syslog as well?
> > I included the result of the command and the syslog in the attached
> > gzip file.  It looks like it worked but there is also a complaint
> > about not being able to open the device properly.
> 
> That error is okay - the rest of the descriptors came in.
> 
> >  Since I installed the new kernel, I
> > re-ran the tests from before.  I still get an error but it is not in
> > an infinite loop looking to connect with the Tripp Lite on the usb
> > port as it was before.
> >>
> >> If lsusb doesn't work, it points to a problem between the UPS
> >> firmware and your Linux kernel version. (Well, technically, lsusb
> >> could be at fault, but it doesn't change as much as the kernel USB
> >> HCI drivers.)
> >>
> >> In that case, you may want to check with Tripp Lite; they were kind
> >> enough to post results of testing their hardware against NUT and
> >> Linux. They should be able to repeat that test with Ubuntu 14.04.
> > I will try to contact Tripp Lite support to see if they can be of some
help.
> 
> One thing you can also try is adding a USB 1.1 or 2.0 hub between the UPS
> and the PC. If it works, that might rule out any USB 3.0-related xHCI
issues.
> 
> >>
> >> --
> >> Charles Lepple
> >> clepple at gmail
> >>
> >
> > <usb.txt.gz>
> 
> This part also points to a potential kernel/UPS incompatibility:
> 
> Aug 29 10:26:46 fs00pc kernel: [ 9558.209427] usbhid: USB HID core driver
> Aug 29 10:26:46 fs00pc kernel: [ 9558.268826] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:46 fs00pc kernel: [ 9558.269805] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:46 fs00pc kernel: [ 9558.270828] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:46 fs00pc kernel: [ 9558.298820] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:46 fs00pc kernel: [ 9558.299808] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:46 fs00pc kernel: [ 9558.300835] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:47 fs00pc kernel: [ 9558.608907] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:47 fs00pc kernel: [ 9558.609905] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:47 fs00pc kernel: [ 9558.610914] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:47 fs00pc kernel: [ 9558.611899] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:47 fs00pc kernel: [ 9558.612898] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:47 fs00pc kernel: [ 9558.613898] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:47 fs00pc kernel: [ 9558.614891] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:47 fs00pc kernel: [ 9558.615890] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:47 fs00pc kernel: [ 9558.616882] usb 4-5: ctrl urb status -62
> received
> Aug 29 10:26:47 fs00pc kernel: [ 9558.618621] hid-generic
> 0003:09AE:3016.0001: hiddev0,hidraw0: USB HID v1.11 Device [Tripp Lite
> TRIPP LITE UPS] on usb-0000:00:12.0-5/input0
> 
> The kernel is getting timeouts even before NUT has a chance to attach to
the
> device.
> 