[Nut-upsuser] Tripp-Lite USB constantlly disconnecting.

[Shade Alabsa]

Charles,
  > What is the new behavior?

The CentOS minimal install had different print statements and a broadcast
message whenever the UPS was disconnected. The broadcast isn't really
important. Below are the differences I pasted though I'm not sure if they
are important, I just noticed they were different. Particularly the bolded
parts which I think you alluded  to in your email about them not being
connected. Those messages didn't show up in the other installs.

Fedora -
Sep 19 19:46:19 nemo usbhid-ups[1595]: libusb_get_interrupt: No such device
or address
Sep 19 19:46:19 nemo usbhid-ups[1595]: libusb_get_report: No such device or
address
Sep 19 19:46:20 nemo kernel: usb 8-1: SerialNumber: 2424AY0SM882300229
Sep 19 19:46:20 nemo kernel: hid-generic 0003:09AE:3015.0007:
hiddev0,hidraw2: USB HID v1.10 Device [Tripp Lite  TRIPP LITE
SMART1500RM2UN ] on usb-0000:00:1d.2-1/input0
Sep 19 19:46:20 nemo mtp-probe[1689]: checking bus 8, device 7:
"/sys/devices/pci0000:00/0000:00:1d.2/usb8/8-1"
Sep 19 19:46:20 nemo mtp-probe[1689]: bus: 8, device: 7 was not an MTP
device
Sep 19 19:46:50 nemo mtp-probe[1699]: bus: 8, device: 8 was not an MTP
device

CentOS -
Sep 22 10:36:35 nemo kernel: usb 8-1: SerialNumber: 2424AY0SM882300229
Sep 22 10:36:35 nemo kernel: usb 8-1: configuration #1 chosen from 1 choice
Sep 22 10:36:35 nemo upsmon[12015]: Poll UPS [upsunit at 127.0.0.1] failed -
Data stale
Sep 22 10:36:35 nemo kernel: generic-usb 0003:09AE:3015.0071:
hiddev96,hidraw2: USB HID v1.10 Device [Tripp Lite  TRIPP LITE
SMART1500RM2UN ] on usb-0000:00:1d.2-1/input0
Sep 22 10:36:57 nemo kernel: generic-usb 0003:09AE:3015.0072:
hiddev96,hidraw2: USB HID v1.10 Device [Tripp Lite  TRIPP LITE
SMART1500RM2UN ] on usb-0000:00:1d.1-1/input0
S*ep 22 10:37:00 nemo upsmon[12015]: Poll UPS [upsunit at 127.0.0.1
<upsunit at 127.0.0.1>] failed - Data stale*
*Sep 22 10:37:05 nemo upsmon[12015]: Poll UPS [upsunit at 127.0.0.1
<upsunit at 127.0.0.1>] failed - Data stale*
*Sep 22 10:37:05 nemo upsd[12011]: UPS [upsunit] data is no longer stale*
*Sep 22 10:37:10 nemo upsmon[12015]: Communications with UPS
upsunit at 127.0.0.1 <upsunit at 127.0.0.1> established*
*Sep 22 10:37:10 nemo wall[12035]: wall: user nut broadcasted 1 lines (55
chars) *

   > You should also be able to run "lsusb -v -d 09ae:" and get results
from the UPS, also without anything disconnecting.
    > If that doesn't trigger a disconnection, we will want to see the
output of running the usbhid-ups driver in debug mode (probably at the
"-DDD" level) as well as the corresponding /var/log/messages output.

I will try this tomorrow and send the results back.

     > Also, Barry Skrypnyk mentioned that Fedora was one of the Linux
distributions that Tripp Lite claims to support. I recommend that you make
them aware of the issue - this UPS was on their compatibility list they
posted in October        > 2013, although if I recall, it was unclear
whether each distribution was tested with each model.

I am planning on emailing them tomorrow, I just wanted to take NUT out of
the equation since when I called Tech support earlier this week they stated
they don't support NUT for tech support I presume.

Thanks for your help!

Shade

On Mon, Sep 22, 2014 at 9:29 PM, Charles Lepple <clepple at gmail.com> wrote:

> On Sep 22, 2014, at 11:14 AM, Shade Alabsa <shade34321 at gmail.com> wrote:
>
> > These machines are exact replicas of each other and are fairly old and
> have a Core 2 Duo E8400 CPU in them. Is there anything else you need or
> anything I can do to help fix this? Thanks!
>
> Also, Barry Skrypnyk mentioned that Fedora was one of the Linux
> distributions that Tripp Lite claims to support. I recommend that you make
> them aware of the issue - this UPS was on their compatibility list they
> posted in October 2013, although if I recall, it was unclear whether each
> distribution was tested with each model.
>
>
> http://news.gmane.org/find-root.php?message_id=B8D50FAB7FEF06479924547835C34D448412AEF6%40CHI%2dVS%2dEXMBX11.tripplite.com
>
> --
> Charles Lepple
> clepple at gmail
>
>
>
>
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