[Nut-upsuser] Tripp-Lite BCPERS450 shutdown/restart problems

Ken Olum kdo at cosmos.phy.tufts.edu
Wed Dec 20 15:32:43 UTC 2017


Thanks for your help.

   From: Charles Lepple <clepple at gmail.com>
   Date: Mon, 18 Dec 2017 19:26:56 -0500

   This may sound like an apples-to-oranges comparison, but we did uncover an issue with CyberPower UPSes where the delay values needed to be greater than or equal to 60 (seconds), since they were being rounded down to integer numbers of minutes internally:

   What was the largest delay you tried?

I have now tried 200 seconds without any change.  The offdelay setting
does appear in the status as ups.delay.shutdown, but seems to have no effect.

   > ups.timer.reboot: 65535
   > ups.timer.shutdown: 65535
   > 

   I seem to remember that these values should change to e.g. -60 if you
   set the delay to 60, and then they should begin counting down after
   the shutdown command is sent. It has been a while since I messed with
   that code, though.

No matter what settings I use, the UPS seems to turn off the load
immediately in response to the shutdown command.  I have never seen
ups.timer.shutdown change from the value above.  After shutting off the
load, ups.timer.reboot changes to 10, regardless of the setting of
driver.parameter.ondelay.  It then counts down to 0 and turns the load
back on.

   What log messages do you get with "/lib/nut/usbhid-ups -DD -a
   bcpers450 -k"?

See below.

   For future reference, was this UPS manufactured recently? 

I have just purchased it new, so presumably yes.

                                        Ken

----------------------------------------------------------------------

# /lib/nut/usbhid-ups -DD -a bcpers450 -k
Network UPS Tools - Generic HID driver 0.38 (2.7.2)
USB communication driver 0.32
   0.000000	debug level is '2'
   0.000852	upsdrv_initups...
   0.014448	Checking device (1D6B/0003) (002/001)
   0.030206	- VendorID: 1d6b
   0.030219	- ProductID: 0003
   0.030239	- Manufacturer: unknown
   0.030242	- Product: unknown
   0.030246	- Serial Number: unknown
   0.030249	- Bus: 002
   0.030253	Trying to match device
   0.030259	Device does not match - skipping
   0.030304	Checking device (09AE/2010) (001/009)
   0.034107	- VendorID: 09ae
   0.034120	- ProductID: 2010
   0.034122	- Manufacturer: Tripp Lite 
   0.034153	- Product: Tripp Lite UPS 
   0.034156	- Serial Number: unknown
   0.034159	- Bus: 001
   0.034162	Trying to match device
   0.034179	Device matches
   0.034195	failed to claim USB device: could not claim interface 0: Device or resource busy
   0.034209	detached kernel driver from USB device...
   0.035773	HID descriptor length 613
   0.054980	Report Descriptor size = 613
   0.055190	Using subdriver: TrippLite HID 0.81
   0.055810	Path: UPS.PowerSummary.iProduct, Type: Feature, ReportID: 0x28, Offset: 0, Size: 8, Value: 2
   0.056434	Path: UPS.PowerSummary.iSerialNumber, Type: Feature, ReportID: 0x29, Offset: 0, Size: 8, Value: 3
   0.056913	Path: UPS.PowerSummary.iManufacturer, Type: Feature, ReportID: 0x2b, Offset: 0, Size: 8, Value: 1
   0.057431	Path: UPS.PowerSummary.ffff00d9, Type: Feature, ReportID: 0xc0, Offset: 0, Size: 8, Value: 5
   0.057855	Path: UPS.PowerSummary.Input.ConfigVoltage, Type: Feature, ReportID: 0x30, Offset: 0, Size: 8, Value: 120
   0.058533	Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature, ReportID: 0x11, Offset: 0, Size: 8, Value: 2
   0.059163	Path: UPS.PowerSummary.iDeviceChemistry, Type: Feature, ReportID: 0x2a, Offset: 0, Size: 8, Value: 4
   0.059667	Path: UPS.PowerSummary.CapacityMode, Type: Feature, ReportID: 0x33, Offset: 0, Size: 8, Value: 2
   0.060193	Path: UPS.PowerSummary.Rechargeable, Type: Feature, ReportID: 0x2c, Offset: 0, Size: 8, Value: 1
   0.060733	Path: UPS.PowerSummary.RunTimeToEmpty, Type: Input, ReportID: 0x35, Offset: 0, Size: 16, Value: 5740
   0.060755	Path: UPS.PowerSummary.RunTimeToEmpty, Type: Feature, ReportID: 0x35, Offset: 0, Size: 16, Value: 5740
   0.061271	Path: UPS.PowerSummary.RemainingCapacity, Type: Input, ReportID: 0x34, Offset: 0, Size: 8, Value: 100
   0.061291	Path: UPS.PowerSummary.RemainingCapacity, Type: Feature, ReportID: 0x34, Offset: 0, Size: 8, Value: 100
   0.061896	Path: UPS.PowerSummary.FullChargeCapacity, Type: Feature, ReportID: 0x37, Offset: 0, Size: 8, Value: 100
   0.062368	Path: UPS.PowerSummary.DesignCapacity, Type: Feature, ReportID: 0x36, Offset: 0, Size: 8, Value: 100
   0.062904	Path: UPS.PowerSummary.PresentStatus.Voltage, Type: Feature, ReportID: 0x31, Offset: 0, Size: 16, Value: 0
   0.063470	Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type: Input, ReportID: 0x32, Offset: 0, Size: 1, Value: 0
   0.063512	Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Input, ReportID: 0x32, Offset: 1, Size: 1, Value: 0
   0.063539	Path: UPS.PowerSummary.PresentStatus.Charging, Type: Input, ReportID: 0x32, Offset: 2, Size: 1, Value: 0
   0.063558	Path: UPS.PowerSummary.PresentStatus.Discharging, Type: Input, ReportID: 0x32, Offset: 3, Size: 1, Value: 1
   0.063577	Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type: Input, ReportID: 0x32, Offset: 4, Size: 1, Value: 0
   0.063595	Path: UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Input, ReportID: 0x32, Offset: 5, Size: 1, Value: 0
   0.063616	Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type: Input, ReportID: 0x32, Offset: 6, Size: 1, Value: 1
   0.063636	Path: UPS.PowerSummary.PresentStatus.FullyDischarged, Type: Input, ReportID: 0x32, Offset: 7, Size: 1, Value: 0
   0.063657	Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type: Feature, ReportID: 0x32, Offset: 0, Size: 1, Value: 0
   0.063679	Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Feature, ReportID: 0x32, Offset: 1, Size: 1, Value: 0
   0.063703	Path: UPS.PowerSummary.PresentStatus.Charging, Type: Feature, ReportID: 0x32, Offset: 2, Size: 1, Value: 0
   0.063727	Path: UPS.PowerSummary.PresentStatus.Discharging, Type: Feature, ReportID: 0x32, Offset: 3, Size: 1, Value: 1
   0.063749	Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type: Feature, ReportID: 0x32, Offset: 4, Size: 1, Value: 0
   0.063769	Path: UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Feature, ReportID: 0x32, Offset: 5, Size: 1, Value: 0
   0.063792	Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type: Feature, ReportID: 0x32, Offset: 6, Size: 1, Value: 1
   0.063814	Path: UPS.PowerSummary.PresentStatus.FullyDischarged, Type: Feature, ReportID: 0x32, Offset: 7, Size: 1, Value: 0
   0.064263	Path: UPS.BatterySystem.Battery.ConfigVoltage, Type: Feature, ReportID: 0x04, Offset: 0, Size: 16, Value: 12
   0.064738	Path: UPS.BatterySystem.Battery.PresentStatus.Charging, Type: Feature, ReportID: 0x23, Offset: 0, Size: 1, Value: 0
   0.064761	Path: UPS.BatterySystem.Battery.PresentStatus.Discharging, Type: Feature, ReportID: 0x23, Offset: 1, Size: 1, Value: 1
   0.064782	Path: UPS.BatterySystem.Battery.PresentStatus.NeedReplacement, Type: Feature, ReportID: 0x23, Offset: 2, Size: 1, Value: 0
   0.065251	Path: UPS.BatterySystem.Test, Type: Feature, ReportID: 0x10, Offset: 0, Size: 8, Value: 0
   0.065790	Path: UPS.Flow.ConfigVoltage, Type: Feature, ReportID: 0x01, Offset: 0, Size: 8, Value: 120
   0.066320	Path: UPS.Flow.ConfigFrequency, Type: Feature, ReportID: 0x02, Offset: 0, Size: 8, Value: 60
   0.066955	Path: UPS.Flow.ConfigApparentPower, Type: Feature, ReportID: 0x03, Offset: 0, Size: 16, Value: 450
   0.067583	Path: UPS.OutletSystem.Outlet.DelayBeforeShutdown, Type: Feature, ReportID: 0x15, Offset: 0, Size: 16, Value: 65535
   0.068231	Path: UPS.OutletSystem.Outlet.ffff00bc, Type: Feature, ReportID: 0xe0, Offset: 0, Size: 16, Value: 0
   0.068757	Path: UPS.OutletSystem.Outlet.ffff0091, Type: Feature, ReportID: 0x51, Offset: 0, Size: 8, Value: 1
   0.069251	Path: UPS.OutletSystem.Outlet.TLWatchdog, Type: Feature, ReportID: 0x52, Offset: 0, Size: 8, Value: 0
   0.069779	Path: UPS.OutletSystem.Outlet.ffff00c7, Type: Feature, ReportID: 0xb6, Offset: 0, Size: 8, Value: 1
   0.070327	Path: UPS.TLCustom.[1].CommunicationProtocolVersion, Type: Feature, ReportID: 0x6c, Offset: 0, Size: 16, Value: 8208
   0.070953	Path: UPS.ffff0015.[1].ffff00c0, Type: Feature, ReportID: 0x96, Offset: 0, Size: 8, Value: 255
   0.071418	refresh_report_buffer: expected 5 bytes, but got 2 instead
   0.071462	Path: UPS.ffff0015.[1].ffff00d2, Type: Feature, ReportID: 0xb4, Offset: 0, Size: 32, Value: 255
   0.072034	refresh_report_buffer: expected 5 bytes, but got 2 instead
   0.072077	Path: UPS.ffff0015.[1].ffff00d3, Type: Feature, ReportID: 0xb5, Offset: 0, Size: 32, Value: 255
   0.072671	Path: UPS.ffff0015.[1].ffff00c1, Type: Feature, ReportID: 0x97, Offset: 0, Size: 16, Value: 255
   0.073152	Path: UPS.ffff0015.[1].ffff00c2, Type: Feature, ReportID: 0x98, Offset: 0, Size: 8, Value: 255
   0.073668	Path: UPS.ffff0015.[1].ffff00c3, Type: Feature, ReportID: 0x99, Offset: 0, Size: 16, Value: 255
   0.078695	Path: UPS.ffff0015.[1].ffff00c5, Type: Feature, ReportID: 0x9b, Offset: 0, Size: 16, Value: 3
   0.079245	Path: UPS.ffff0015.[1].ffff00d6, Type: Feature, ReportID: 0xc2, Offset: 0, Size: 32, Value: 14
   0.079703	libusb_get_report: could not claim interface 0: Device or resource busy
   0.079755	Can't retrieve Report c1: Device or resource busy
   0.079781	Path: UPS.ffff0015.[1].ffff00d8, Type: Feature, ReportID: 0xc1, Offset: 0, Size: 32
   0.080340	Path: UPS.ffff0015.[1].ffff00d7, Type: Feature, ReportID: 0xc3, Offset: 0, Size: 32, Value: 1
   0.080865	libusb_get_report: could not claim interface 0: Device or resource busy
   0.080897	Can't retrieve Report 9a: Device or resource busy
   0.080919	Path: UPS.ffff0015.[1].ffff00c4, Type: Feature, ReportID: 0x9a, Offset: 0, Size: 32
   0.081587	Path: UPS.BatterySystem.Battery.Voltage, Type: Feature, ReportID: 0x20, Offset: 0, Size: 16, Value: 124
   0.082168	Path: UPS.PowerConverter.Input.Voltage, Type: Feature, ReportID: 0x18, Offset: 0, Size: 16, Value: 0
   0.082724	Path: UPS.PowerConverter.Input.Frequency, Type: Feature, ReportID: 0x19, Offset: 0, Size: 16, Value: 0
   0.083265	Path: UPS.PowerConverter.PresentStatus.VoltageOutOfRange, Type: Feature, ReportID: 0x22, Offset: 0, Size: 1, Value: 1
   0.083304	Path: UPS.PowerConverter.PresentStatus.Buck, Type: Feature, ReportID: 0x22, Offset: 1, Size: 1, Value: 0
   0.083327	Path: UPS.PowerConverter.PresentStatus.Boost, Type: Feature, ReportID: 0x22, Offset: 2, Size: 1, Value: 0
   0.083349	Path: UPS.PowerConverter.PresentStatus.Overload, Type: Feature, ReportID: 0x22, Offset: 4, Size: 1, Value: 0
   0.083368	Path: UPS.PowerConverter.PresentStatus.Used, Type: Feature, ReportID: 0x22, Offset: 5, Size: 1, Value: 0
   0.083388	Path: UPS.PowerConverter.PresentStatus.OverTemperature, Type: Feature, ReportID: 0x22, Offset: 6, Size: 1, Value: 0
   0.083408	Path: UPS.PowerConverter.PresentStatus.InternalFailure, Type: Feature, ReportID: 0x22, Offset: 7, Size: 1, Value: 0
   0.083427	Path: UPS.PowerConverter.PresentStatus.AwaitingPower, Type: Feature, ReportID: 0x22, Offset: 14, Size: 1, Value: 0
   0.083917	Path: UPS.OutletSystem.Outlet.DelayBeforeReboot, Type: Feature, ReportID: 0x17, Offset: 0, Size: 16, Value: 65535
   0.083952	Report descriptor retrieved (Reportlen = 613)
   0.083962	Found HID device
   0.083975	Detected a UPS: Tripp Lite /Tripp Lite UPS 
   0.084049	Path: UPS.PowerSummary.RemainingCapacity, Type: Feature, ReportID: 0x34, Offset: 0, Size: 8, Value: 100
   0.084108	Path: UPS.PowerSummary.RunTimeToEmpty, Type: Feature, ReportID: 0x35, Offset: 0, Size: 16, Value: 5740
   0.084137	Path: UPS.BatterySystem.Battery.ConfigVoltage, Type: Feature, ReportID: 0x04, Offset: 0, Size: 16, Value: 12
   0.084166	Path: UPS.BatterySystem.Battery.Voltage, Type: Feature, ReportID: 0x20, Offset: 0, Size: 16, Value: 124
   0.084196	Path: UPS.PowerSummary.iDeviceChemistry, Type: Feature, ReportID: 0x2a, Offset: 0, Size: 8, Value: 4
   0.085345	Path: UPS.OutletSystem.Outlet.DelayBeforeShutdown, Type: Feature, ReportID: 0x15, Offset: 0, Size: 16, Value: 65535
   0.085377	Path: UPS.OutletSystem.Outlet.DelayBeforeReboot, Type: Feature, ReportID: 0x17, Offset: 0, Size: 16, Value: 65535
   0.085404	Path: UPS.BatterySystem.Test, Type: Feature, ReportID: 0x10, Offset: 0, Size: 8, Value: 0
   0.085426	Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature, ReportID: 0x11, Offset: 0, Size: 8, Value: 2
   0.085453	Path: UPS.Flow.ConfigApparentPower, Type: Feature, ReportID: 0x03, Offset: 0, Size: 16, Value: 450
   0.085507	Path: UPS.OutletSystem.Outlet.TLWatchdog, Type: Feature, ReportID: 0x52, Offset: 0, Size: 8, Value: 0
   0.085546	Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type: Feature, ReportID: 0x32, Offset: 0, Size: 1, Value: 0
   0.085573	Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Feature, ReportID: 0x32, Offset: 1, Size: 1, Value: 0
   0.085598	Path: UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Feature, ReportID: 0x32, Offset: 5, Size: 1, Value: 0
   0.085623	Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type: Feature, ReportID: 0x32, Offset: 6, Size: 1, Value: 1
   0.085648	Path: UPS.PowerSummary.PresentStatus.Charging, Type: Feature, ReportID: 0x32, Offset: 2, Size: 1, Value: 0
   0.085672	Path: UPS.PowerSummary.PresentStatus.Discharging, Type: Feature, ReportID: 0x32, Offset: 3, Size: 1, Value: 1
   0.085696	Path: UPS.PowerSummary.PresentStatus.FullyDischarged, Type: Feature, ReportID: 0x32, Offset: 7, Size: 1, Value: 0
   0.085720	Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type: Feature, ReportID: 0x32, Offset: 4, Size: 1, Value: 0
   0.085770	Path: UPS.PowerConverter.PresentStatus.VoltageOutOfRange, Type: Feature, ReportID: 0x22, Offset: 0, Size: 1, Value: 1
   0.085795	Path: UPS.PowerConverter.PresentStatus.Buck, Type: Feature, ReportID: 0x22, Offset: 1, Size: 1, Value: 0
   0.085819	Path: UPS.PowerConverter.PresentStatus.Boost, Type: Feature, ReportID: 0x22, Offset: 2, Size: 1, Value: 0
   0.085843	Path: UPS.PowerConverter.PresentStatus.Overload, Type: Feature, ReportID: 0x22, Offset: 4, Size: 1, Value: 0
   0.085866	Path: UPS.PowerConverter.PresentStatus.OverTemperature, Type: Feature, ReportID: 0x22, Offset: 6, Size: 1, Value: 0
   0.085890	Path: UPS.PowerConverter.PresentStatus.InternalFailure, Type: Feature, ReportID: 0x22, Offset: 7, Size: 1, Value: 0
   0.085913	Path: UPS.PowerConverter.PresentStatus.AwaitingPower, Type: Feature, ReportID: 0x22, Offset: 14, Size: 1, Value: 0
   0.085937	Path: UPS.PowerSummary.Input.ConfigVoltage, Type: Feature, ReportID: 0x30, Offset: 0, Size: 8, Value: 120
   0.085972	Path: UPS.PowerConverter.Input.Voltage, Type: Feature, ReportID: 0x18, Offset: 0, Size: 16, Value: 0
   0.085997	Path: UPS.PowerConverter.Input.Frequency, Type: Feature, ReportID: 0x19, Offset: 0, Size: 16, Value: 0
   0.086053	Path: UPS.Flow.ConfigVoltage, Type: Feature, ReportID: 0x01, Offset: 0, Size: 8, Value: 120
   0.086094	Path: UPS.Flow.ConfigFrequency, Type: Feature, ReportID: 0x02, Offset: 0, Size: 8, Value: 60
   0.090270	Path: UPS.BatterySystem.Test, Type: Feature, ReportID: 0x10, Offset: 0, Size: 8, Value: 0
   0.090329	Path: UPS.BatterySystem.Test, Type: Feature, ReportID: 0x10, Offset: 0, Size: 8, Value: 0
   0.090349	Path: UPS.BatterySystem.Test, Type: Feature, ReportID: 0x10, Offset: 0, Size: 8, Value: 0
   0.090375	Path: UPS.OutletSystem.Outlet.DelayBeforeShutdown, Type: Feature, ReportID: 0x15, Offset: 0, Size: 16, Value: 65535
   0.090407	Path: UPS.OutletSystem.Outlet.DelayBeforeShutdown, Type: Feature, ReportID: 0x15, Offset: 0, Size: 16, Value: 65535
   0.090426	Path: UPS.OutletSystem.Outlet.DelayBeforeReboot, Type: Feature, ReportID: 0x17, Offset: 0, Size: 16, Value: 65535
   0.090443	Path: UPS.OutletSystem.Outlet.TLWatchdog, Type: Feature, ReportID: 0x52, Offset: 0, Size: 8, Value: 0
   0.090458	Path: UPS.OutletSystem.Outlet.TLWatchdog, Type: Feature, ReportID: 0x52, Offset: 0, Size: 8, Value: 0
   0.090477	Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature, ReportID: 0x11, Offset: 0, Size: 8, Value: 2
   0.090493	Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature, ReportID: 0x11, Offset: 0, Size: 8, Value: 2
   0.090508	Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature, ReportID: 0x11, Offset: 0, Size: 8, Value: 2
   0.090523	Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature, ReportID: 0x11, Offset: 0, Size: 8, Value: 2
   0.090539	Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature, ReportID: 0x11, Offset: 0, Size: 8, Value: 2
   0.090564	find_nut_info: unknown info type: load.on.delay
   0.090577	find_nut_info: unknown info type: load.on.delay
   0.090585	Initiating UPS shutdown
   0.090593	upsdrv_shutdown...
   0.090601	instcmd(shutdown.return, [NULL])
   0.090614	find_nut_info: unknown info type: shutdown.return
   0.090624	instcmd(load.on.delay, [NULL])
   0.090633	find_nut_info: unknown info type: load.on.delay
   0.090641	instcmd: info element unavailable load.on.delay

   0.090649	instcmd(shutdown.reboot, [NULL])
   0.091107	upsdrv_cleanup...



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