[Nut-upsuser] Fatal EEPROM fault!

Arnaud Quette arnaud.quette at gmail.com
Thu Mar 23 13:50:32 UTC 2017

2017-03-23 14:29 GMT+01:00 Sonic <sonicsmith at gmail.com>:

> Hello

Hi Chris

> Sorry if any of this is obvious - I'm new to NUT.
> NUT via upsc is displaying (edited for length):
> device.model: Eaton 5P 2200
> device.type: ups
> driver.name: usbhid-ups
> ups.alarm: Fatal EEPROM fault!
> ups.status: ALARM OL CHRG
> ups.test.interval: 604800
> ups.test.result: Done and passed
> driver.version: 2.7.2
> driver.version.data: MGE HID 1.33
> driver.version.internal: 0.38
> Is this possibly a firmware or configuration issue?

not sure, first time that I actually see that

> Does NUT report the firmware version (it's not jumping out at me in
> the upsc output)?

the upsc output you have is more than limited, probably due to the EEPROM
issue (update: just realized that you truncated the output ; pleased send
in a complete listing).
you should have something like that:
the field you're looking for is "ups.firmware" (for ex 02.08.0016 in the
above dump)

Can NUT upgrade the firmware on this device? Eaton only seems to have
> instructions for a Windows box.

indeed, confirmed. Though we have code for other platforms, it's internal
only (/me still fighting to open more things...)

For now, I'm checking with our support and HW team to provide you with a
Have you done anything special or had anything special with the unit (can
help a lot to troubleshoot)?

Thanks and cheers,
Eaton Data Center Automation Solutions - Opensource Leader -
NUT (Network UPS Tools) Project Leader - http://www.networkupstools.org
Debian Developer - http://www.debian.org
Free Software Developer - http://arnaud.quette.fr
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