[Nut-upsuser] Eaton 1500 USB constant disconnections

[Arnaud Quette]

Hi Spike

2017-03-29 5:38 GMT+02:00 Spike <spike at drba.org>:

> Arno, thanks for taking the time to write back and no worries about lag,
> we're all busy and I'm grateful there is a community to interact with to
> begin with.
>
> You're right - the problem went away once I actually configured nut. I
> guess I was too "cautious" and when I saw the errors I thought something
> was wrong with the usb connection and didn't try to get nut going assuming
> it'd failed. Eventually debugging through systemd/udev I realized it was
> indeed the device initiating a connection and found out about the pong from
> the UPS.
>

thanks for the confirmation.

thanks again and maybe worthwhile to have this documented somewhere,  not
> sure, maybe the ML archive will work for that.
>

the mail archive is indeed here for that.

cheers,
Arno
-- 
Eaton Data Center Automation Solutions - Opensource Leader -
http://42ity.org
NUT (Network UPS Tools) Project Leader - http://www.networkupstools.org
Debian Developer - http://www.debian.org
Free Software Developer - http://arnaud.quette.fr

best,
>
> Spike
>
> On Tue, Mar 28, 2017 at 2:46 AM Arnaud Quette <arnaud.quette at gmail.com>
> wrote:
>
>>
>> 2017-03-11 4:55 GMT+01:00 Spike <spike at drba.org>:
>>
>> Hi,
>>
>>
>> Hi Spike,
>>
>> sorry for the lag in answering, I was collecting the needed information.
>>
>> I have a eaton 1500 that connects to an Ubuntu Xenial box via USB. The
>> UPS works, however exactly *ever 5 minutes* it disconnects and reconnects
>> and I see this in syslog:
>>
>> Mar 10 19:50:32 spike kernel: usb 4-5: USB disconnect, device number 103
>> Mar 10 19:50:33 spike kernel: usb 4-5: new low-speed USB device number
>> 104 using ohci-pci
>> Mar 10 19:50:34 spike kernel: usb 4-5: New USB device found,
>> idVendor=0463, idProduct=ffff
>> Mar 10 19:50:34 spike kernel: usb 4-5: New USB device strings: Mfr=1,
>> Product=2, SerialNumber=4
>> Mar 10 19:50:34 spike kernel: usb 4-5: Product: Ellipse PRO
>> Mar 10 19:50:34 spike kernel: usb 4-5: Manufacturer: EATON
>> Mar 10 19:50:34 spike kernel: usb 4-5: SerialNumber: P344G46HW9
>> Mar 10 19:50:38 spike kernel: hid-generic 0003:0463:FFFF.1221:
>> hiddev0,hidraw2: USB HID v1.10 Device [EATON Ellipse PRO] on
>> usb-0000:00:12.0-5/input0
>>
>> does anybody have any clue why that's happening? besides spamming the
>> logs I'm afraid that it may not reconnect at some point and/or fail when
>> it's actually needed.
>>
>>
>> this is a workaround implemented to avoid, under some specific
>> conditions, a freeze of the USB communication.
>> As far as I've been told, when there is an actual SW communication (such
>> as with NUT) with requests and replies in the 5mn timeframe, this should
>> not occur.
>>
>> Could you please:
>> - confirm back that there is indeed a SW communication setup (NUT or
>> UPower for example),
>> - send me back the upsc output for this unit, including the serial number
>> and firmware revision
>>
>> thanks and regards,
>> Arno
>>
>>
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