[Nut-upsuser] [POSSIBLE FRAUD] Re: [EXTERNAL] Re: Help with Tripp Lite Internet600U

Wed May 20 20:30:21 BST 2020

Wait-  I tried unplugging and re-plugging into the USB2 port, then restarting nut

pi at elmer:/home/macbackup $ sudo systemctl start nut-driver

and in the daemon.log file.....

May 20 15:29:07 elmer systemd[1]: Starting Network UPS Tools - power device driver controller...

May 20 15:29:08 elmer upsdrvctl[3641]: Using subdriver: TrippLite HID 0.82

May 20 15:29:08 elmer upsdrvctl[3641]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)

May 20 15:29:08 elmer upsdrvctl[3641]: USB communication driver 0.33

May 20 15:29:08 elmer upsdrvctl[3641]: Network UPS Tools - UPS driver controller 2.7.4

May 20 15:29:08 elmer systemd[1]: Started Network UPS Tools - power device driver controller.

May 20 15:29:08 elmer usbhid-ups[3643]: Startup successful

May 20 15:29:08 elmer systemd[1]: Stopping Network UPS Tools - power device driver controller...

May 20 15:29:08 elmer upsdrvctl[3645]: Network UPS Tools - UPS driver controller 2.7.4

May 20 15:29:10 elmer usbhid-ups[3643]: Signal 15: exiting

May 20 15:29:10 elmer systemd[1]: nut-driver.service: Succeeded.

May 20 15:29:10 elmer systemd[1]: Stopped Network UPS Tools - power device driver controller.

---- On Wed, 20 May 2020 15:22:18 -0400 Tom Cooper <tom at cooperfamily.xyz> wrote ----

Wow - you're doing all the work for me!

Thanks for the rule set.  

I can't easily reboot that box just now, so I'm working on reloading the rules.

When I try 

udevadm control --reload-rules && udevadm trigger

May 20 15:19:01 elmer systemd-udevd[3413]: Process '/sbin/crda' failed with exit code 234.

May 20 15:19:01 elmer systemd-udevd[3413]: Using default interface naming scheme 'v240'.

sigh.  More to learn.  

I don't want to waste your time because this is not a tripp lite issue - but do you happen to have a suggestion about troubleshooting crda?

---- On Wed, 20 May 2020 15:13:42 -0400 David Zomaya <mailto:David_Zomaya at tripplite.com> wrote ----

Sorry, neglected to mention:

You'll need to either reload the udev rules or reboot to make the new rule "active".

Thank you,

David Zomaya

Tripp Lite

From: David Zomaya
 Sent: Wednesday, May 20, 2020 2:11:24 PM
 To: Tom Cooper
 Cc: nut-upsuser
 Subject: Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U

Borrowing from our friends at Ask Ubuntu ( https://askubuntu.com/a/276637 ) there is. I've modified it for use with a Tripp Lite UPS and 3024 protocol below. Try disconnect/reconnect after and see what happens.

:/etc/nut$ cat /etc/udev/rules.d/90-nut-ups.rules
 # /etc/udev/rules.d/90-nut-ups.rules
 ACTION=="add", \
 SUBSYSTEM=="usb", \
 ATTR{idVendor}=="09ae", ATTR{idProduct}=="3024", \
 MODE="0660", GROUP="nut"

Thank you,

David Zomaya

Tripp Lite

From: Tom Cooper <mailto:tom at cooperfamily.xyz>
 Sent: Wednesday, May 20, 2020 2:02 PM
 To: David Zomaya
 Cc: nut-upsuser
 Subject: Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U

Funny - I thought of that  and had tried it.  Didn't work 

I also moved it from the USB2 ports to the USB3 ports.

Same result.

I have not heard of udev, but after quick googling and glancing at an example, /etc/udev/rules.d/99-com.rules

I am not convinced that I coule come up with a formula to make a working rule.

Is there a simple sample I can copy to help figure out elevated privileges?

---- On Wed, 20 May 2020 14:56:14 -0400 David Zomaya <mailto:David_Zomaya at tripplite.com> wrote ----

"Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation
 not permitted"

Is probably an issue with NUT grabbing the UPS... can you disconnect and reconnect the USB cable and try again?

If that fails, maybe a udev rule will help.

Thank you,

David Zomaya

Tripp Lite

http://www.tripplite.com/

From: Tom Cooper <mailto:tom at cooperfamily.xyz>
 Sent: Wednesday, May 20, 2020 1:54:20 PM
 To: David Zomaya
 Cc: nut-upsuser
 Subject: Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U

David,

I appreciate the quick feedback!

If I didn't fat finger any of the parameters you sent me, it's still not working.

Here's the output from the attempt to start.  (BTW - nothing appears in the daemon.log when I use the upsdrvctl command.)

pi at elmer:/home/macbackup $ sudo vi /etc/nut/nut.conf

pi at elmer:/home/macbackup $ sudo vi /etc/nut/ups.conf

pi at elmer:/home/macbackup $ sudo vi /etc/nut/upsd.conf

pi at elmer:/home/macbackup $ sudo upsdrvctl start

Network UPS Tools - UPS driver controller 2.7.4

Network UPS Tools - Generic HID driver 0.41 (2.7.4)

USB communication driver 0.33

Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted

Driver failed to start (exit status=1)

Network UPS Tools - Generic HID driver 0.41 (2.7.4)

USB communication driver 0.33

Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted

Driver failed to start (exit status=1)

Network UPS Tools - Generic HID driver 0.41 (2.7.4)

USB communication driver 0.33

Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted

Driver failed to start (exit status=1)

---- On Wed, 20 May 2020 14:03:09 -0400 David Zomaya <mailto:David_Zomaya at tripplite.com> wrote ----

My thoughts for a test:

Just have 

MODE=standalone
 in nut.conf

Put 

[tripplite]

     driver = usbhid-ups

     port = auto

     productid=3024

     desc = "Tripp Lite Internet600U"

In ups.conf

Put 

 LISTEN 127.0.0.1 3493
  LISTEN ::1 3493

[tripplite]

     driver = usbhid-ups

     port = auto

in upsd.conf

That may be suboptimal but will probably work for a test.

Side note: I use "upsdrvctl start/stop" to start and stop the driver. 

Thank you,

David Zomaya

Tripp Lite

From: Tom Cooper <mailto:tom at cooperfamily.xyz>
 Sent: Wednesday, May 20, 2020 12:55 PM
 To: David Zomaya
 Cc: nut-upsuser
 Subject: Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U

David,

That's exciting - but I am not seeing similar results.  

I *must* be doing something dumb - but I can't see it.

I've got nut-2.7.4-8 installed on my pi

Hope you can help.

Tom

pi at elmer:/home/macbackup $ lsusb | grep ipp

Bus 001 Device 004: ID 09ae:3024 Tripp Lite

pi at elmer:/home/macbackup $ sudo cat /etc/nut/nut.conf

# Network UPS Tools: example nut.conf

#

##############################################################################

# General section

##############################################################################

# The MODE determines which part of the NUT is to be started, and which

# configuration files must be modified.

#

# This file try to standardize the various files being found in the field, like

# /etc/default/nut on Debian based systems, /etc/sysconfig/ups on RedHat based

# systems, ... Distribution's init script should source this file to see which

# component(s) has to be started.

#

# The values of MODE can be:

# - none: NUT is not configured, or use the Integrated Power Management, or use

#   some external system to startup NUT components. So nothing is to be started.

# - standalone: This mode address a local only configuration, with 1 UPS

#   protecting the local system. This implies to start the 3 NUT layers (driver,

#   upsd and upsmon) and the matching configuration files. This mode can also

#   address UPS redundancy.

# - netserver: same as for the standalone configuration, but also need

#   some more network access controls (firewall, tcp-wrappers) and possibly a

#   specific LISTEN directive in upsd.conf.

#   Since this MODE is opened to the network, a special care should be applied

#   to security concerns.

# - netclient: this mode only requires upsmon.

#

# IMPORTANT NOTE:

#  This file is intended to be sourced by shell scripts.

#  You MUST NOT use spaces around the equal sign!

MODE=none

[tripplite]

     driver = usbhid-ups

     port = auto

     productid=3024

     desc = "Tripp Lite Internet600U"

pi at elmer:/home/macbackup $ sudo systemctl start nut-driver

Job for nut-driver.service failed because the control process exited with error code.

See "systemctl status nut-driver.service" and "journalctl -xe" for details.

>From the log file:

May 20 13:51:47 elmer systemd[1]: Starting Network UPS Tools - power device driver controller...

May 20 13:51:47 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported

May 20 13:51:47 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If

May 20 13:51:47 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the

May 20 13:51:47 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's

May 20 13:51:47 elmer upsdrvctl[2658]: mailing list <mailto:nut-upsuser at lists.alioth.debian.org>.

May 20 13:51:47 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)

May 20 13:51:47 elmer upsdrvctl[2658]: USB communication driver 0.33

May 20 13:51:47 elmer upsdrvctl[2658]: No matching HID UPS found

May 20 13:51:47 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)

May 20 13:51:52 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported

May 20 13:51:52 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If

May 20 13:51:52 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the

May 20 13:51:52 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's

May 20 13:51:52 elmer upsdrvctl[2658]: mailing list <mailto:nut-upsuser at lists.alioth.debian.org>.

May 20 13:51:52 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)

May 20 13:51:52 elmer upsdrvctl[2658]: USB communication driver 0.33

May 20 13:51:52 elmer upsdrvctl[2658]: No matching HID UPS found

May 20 13:51:52 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)

May 20 13:51:58 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported

May 20 13:51:58 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If

May 20 13:51:58 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the

May 20 13:51:58 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's

May 20 13:51:58 elmer upsdrvctl[2658]: mailing list <mailto:nut-upsuser at lists.alioth.debian.org>.

May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)

May 20 13:51:58 elmer upsdrvctl[2658]: USB communication driver 0.33

May 20 13:51:58 elmer upsdrvctl[2658]: No matching HID UPS found

May 20 13:51:58 elmer systemd[1]: nut-driver.service: Control process exited, code=exited, status=1/FAILURE

May 20 13:51:58 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)

May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - UPS driver controller 2.7.4

May 20 13:51:58 elmer systemd[1]: nut-driver.service: Failed with result 'exit-code'.

May 20 13:51:58 elmer systemd[1]: Failed to start Network UPS Tools - power device driver controller.

---- On Wed, 20 May 2020 13:46:09 -0400 David Zomaya <mailto:David_Zomaya at tripplite.com> wrote ----

Tested a Ubuntu 18.04 LTS virtual machine with NUT 2.7.4 and a 3024 protocol Tripp Lite UPS (mine is a INTERNET550U, but same protocol) 

:/etc/nut$ lsusb | grep Tripp
 Bus 002 Device 004: ID 09ae:3024 Tripp Lite

I it got generally working (outputting reasonable responses to upsc, although there are some issues with variables like frequency) by adding productid=3024 to my ups.conf. Like this:

[TrippLiteUPS3024]
         driver = usbhid-ups
         port = auto
         productid=3024

Here is the upsc output:

:/etc/nut$ sudo upsc TrippLiteUPS3024
 Init SSL without certificate database
 battery.charge: 100
 battery.charge.warning: 30
 battery.runtime: 1850
 battery.type: PbAc
 battery.voltage: 0.0
 battery.voltage.nominal: 12.0
 device.mfr: Tripp Lite
 device.model: INTERNET550U
 device.serial: 2951EVLBC87B503245
 device.type: ups
 driver.name: usbhid-ups
 driver.parameter.pollfreq: 30
 driver.parameter.pollinterval: 2
 driver.parameter.port: auto
 driver.parameter.productid: 3024
 driver.parameter.synchronous: no
 driver.version: 2.7.4
 driver.version.data: TrippLite HID 0.82
 driver.version.internal: 0.41
 input.frequency: 6010.0
 input.transfer.high: 145.0
 input.transfer.low: 95.0
 input.voltage: 0.0
 input.voltage.nominal: 120
 output.current: 0.0
 output.frequency: 6010.0
 output.frequency.nominal: 60
 output.voltage: 0.0
 output.voltage.nominal: 120
 ups.beeper.status: disabled
 ups.delay.shutdown: 20
 ups.delay.start: 30
 ups.load: 0
 ups.mfr: Tripp Lite
 ups.model: INTERNET550U
 ups.power: 0.0
 ups.power.nominal: 550
 ups.productid: 3024
 ups.serial: 2951EVLBC87B503245
 ups.status: OL
 ups.timer.reboot: 65535
 ups.timer.shutdown: 65535
 ups.timer.start: 65535
 ups.vendorid: 09ae
 ups.watchdog.status: 0
 :/etc/nut$

Tom: Let me know if this helps you.

List in general: would this help solve general 3024 issues?

Thank you,

David Zomaya

Tripp Litehttp://www.tripplite.com/ 

From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=mailto:tripplite.com at alioth-lists.debian.net>
 on behalf of David Zomaya
 Sent: Wednesday, May 20, 2020 8:49 AM
 To: Tom Cooper
 Cc: nut-upsuser
 Subject: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U

Will do. Ball in my court for now.

Thank you,

David Zomaya

Tripp Litehttp://www.tripplite.com/ 

From: Tom Cooper <mailto:tom at cooperfamily.xyz>
 Sent: Wednesday, May 20, 2020 8:47:28 AM
 To: David Zomaya
 Cc: nut-upsuser
 Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

That would be great.  If there is something I can do to collect data or troubleshoot, please let me know.

---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <mailto:David_Zomaya at tripplite.com> wrote ----

I'm still working remotely, but I should be able to get something set up soon.

I'll reply all here once I have something to report.

Thank you,

David Zomaya

Tripp Litehttp://www.tripplite.com/ 

From: Tom Cooper <mailto:tom at cooperfamily.xyz>
 Sent: Wednesday, May 20, 2020 7:48:32 AM
 To: David Zomaya
 Cc: nut-upsuser
 Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

I'm running Raspbian Buster, but given that the error seems to be "higher order" than a hardware issue - one of parsing the protocol?  I suspect that Ubuntu would be a decent "lookalike" to model the issue. 

---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <mailto:David_Zomaya at tripplite.com> wrote ----

If I installed and tested against Ubuntu, how useful would that be in general and in this specific case? 

I think we've seen a few reports of issues with the newer 3024 protocols and I'd like to help get them sorted out. 

Thank you,

David Zomaya

Tripp Lite

From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=mailto:tripplite.com at alioth-lists.debian.net>
 on behalf of Charles Lepple <mailto:clepple at gmail.com>
 Sent: Tuesday, May 19, 2020 9:24 PM
 To: Tom Cooper
 Cc: nut-upsuser
 Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

This is an EXTERNAL email.  Please take a moment and think before clicking any links or opening any attachments from this email.  If suspicious, please forward to mailto:ishelpdesk at tripplite.com for review.

 ______________________________________________________________________
 On May 19, 2020, at 9:21 PM, Tom Cooper <mailto:tom at cooperfamily.xyz> wrote:
 > 
 > Bus 001 Device 004: ID 09ae:3024 Tripp Lite 
 > 
 We have only had reports of success with protocol 2010 of INTERNET600U (which would be 09ae:2010 in lsusb).

 More details: https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e= 

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