[Nut-upsuser] [EXTERNAL] Tripp Lite "Remote Shutdown" when USB cable is attached

[Adam Talbot]

So confused.  Downloaded Ubuntu 20.04 (ubuntu-20.04.2-desktop-amd64.iso)
and booted my laptop to a liveCD environment. Watched all the systems logs
and plugged in.  UPS did it's "REMOTE SHUTDOWN". Nothing of interest in the
logs.  Unplugged the USB and waited about 5m.  Plugged USB back into my
laptop, nothing, unplugged...  Rebooted the LiveCD environment, plugged USB
back into my laptop, nothing, unplugged...  VERY stumped, plugged the USB
cable back into my NAS, and everything is happy.

I know the problem is still there.  I know it's going to bite me again, but
I can't seem to reliably trigger it.  Very frustrating.
Thoughts?

On Thu, Feb 4, 2021 at 2:53 PM David Zomaya <David_Zomaya at tripplite.com>
wrote:

> On a quick check, I'm not seeing the problem with Ubuntu 20.04.1 and an
> SU1000RTXLCD2U (4004 for USB). Reboot the box and disconnect/reconnect
> cable were both ok.
> I'll look into it more.
>
> $ lsusb -d 09ae:4004
> Bus 003 Device 007: ID 09ae:4004 Tripp Lite TRIPPLITE UPS
>
> $ sudo upsc myups
> Init SSL without certificate database
> battery.charge: 100
> battery.charge.low: 88
> battery.charge.warning: 20
> battery.runtime: 48960
> battery.temperature: 26.9
> battery.type: PbAc
> battery.voltage: 27.0
> battery.voltage.nominal: 24.0
> device.mfr: TRIPPLITE
> device.model: TRIPPLITE UPS
> device.serial: 2928JLCPS795000132
> device.type: ups
> driver.flag.ignorelb: enabled
> driver.name: usbhid-ups
> driver.parameter.pollfreq: 30
> driver.parameter.pollinterval: 2
> driver.parameter.port: auto
> driver.parameter.synchronous: no
> driver.version: 2.7.4
> driver.version.data: TrippLite HID 0.82
> driver.version.internal: 0.41
> input.frequency: 59.9
> input.transfer.high: 150.0
> input.transfer.high.max: 150
> input.transfer.high.min: 145
> input.transfer.low: 55.0
> input.transfer.low.max: 60
> input.transfer.low.min: 55
> input.voltage: 125.0
> input.voltage.nominal: 115
> output.current: 0.0
> output.frequency: 59.9
> output.frequency.nominal: 60
> output.voltage: 115.0
> output.voltage.nominal: 115
> ups.beeper.status: enabled
> ups.delay.shutdown: 20
> ups.delay.start: 30
> ups.firmware: 64
> ups.load: 0
> ups.mfr: TRIPPLITE
> ups.model: TRIPPLITE UPS
> ups.power: 0.0
> ups.power.nominal: 1000
> ups.productid: 4004
> ups.serial: 2928JLCPS795000132
> ups.status: OL
> ups.timer.reboot: 0
> ups.timer.shutdown: -1
> ups.timer.start: 0
> ups.vendorid: 09ae
> ups.watchdog.status: 0
>
>
>
> $ cat /etc/os-release
> NAME="Ubuntu"
> VERSION="20.04.1 LTS (Focal Fossa)"
> ID=ubuntu
> ID_LIKE=debian
> PRETTY_NAME="Ubuntu 20.04.1 LTS"
> VERSION_ID="20.04"
> HOME_URL="https://www.ubuntu.com/"
> SUPPORT_URL="https://help.ubuntu.com/"
> BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
> PRIVACY_POLICY_URL="
> https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
> VERSION_CODENAME=focal
> UBUNTU_CODENAME=focal
>
>
>
> Thank you,
> David Zomaya
> Tripp Lite
>
>
>
>
>
>
>
>
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