Invitation for the apéro at practice Dr. med. Schur / Newsetter IMCZ @ Zug: A Modern Medical Practice: Innovating Healthcare in Zug

Tue Sep 10 15:50:55 BST 2024

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** Invitation for the apéro @
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** Practice Dr. med. P. Schur
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** A Modern Medical Practice:
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** Innovating Healthcare in Zug
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- by Patrick, the charismatic…

Coming soon: “Switzerland, why practice from bottom up should never be a delegation” www.swissmedicine.ch/NoFMh/

A Modern Medical Practice: Innovating Healthcare

In the ever-evolving world of healthcare, opening a new medical practice can be a challenging yet rewarding experience. When I set out to establish my own practice in downtown Zug, I wanted to create a forward-thinking, patient-centered, resource-competent, digital-centered clinic that would serve both local and international communities, young ladies and old men…. Our practice, which opened on March 1st, 2024, reflects modern approaches to healthcare, combining digital innovation with personalized service to enhance moderne patient experience.

In this article, I’ll share insights into how we built this practice from the ground up, focusing on leadership, technology, and patient care omni resource supply chain / logistics. These reflections might resonate with professionals across industries, especially those navigating the intricate balance between technology and human touch and the frustrating experience to play the interface for not working digital interfaces and other lost bottom-up perspectives. We call it as well interface, but human to digital to human face h2d2h.com (http://www.h2d2h.com) !

A New Leadership Model: Digital and Human-Centered

When it comes to running a medical practice, traditional hierarchies often slow down decision-making and patient interaction. That’s why we opted for a low-hierarchy digital-controlled structure, where every team member is empowered to take ownership, responsibility and learnings,, that should never end.

Our digital front office is a cornerstone of this approach. Patients are greeted by a user-friendly, interactive system that allows them to scan a QR code, check-in digitally, and seamlessly book appointments or access the clinic’s services. The waiting room is designed to minimize the actual waiting experience, with relaxing music, comfortable seating, and a calm atmosphere. Rather than feeling like a place of delay, it feels like an environment that supports well-being.

Additionally, the simple room is equipped with advanced medical technology, from ultrasound machines to electrocardiogram devices, and a shared-screen system at the physician’s desk. This allows for co-creation between the doctor and the patient—projecting real-time medical data on-screen so patients can engage with their health journey more actively. This level of transparency fosters trust and empowers patients to understand their conditions and treatments better.

Material Design: Technology and Comfort Intertwined

The physical layout of the clinic is not just about aesthetics, but functionality. For example, at the entrance, there is a digital shop where they can see a variety of health services, educational brochures, and scheduling tools. The Kanban board in the clinic ensures that we manage patient flow efficiently while also catering to those unexpected non-structured needs that inevitably arise in a medical setting.

One of the most unique aspects of our setup is the incorporation of technology to assist with sensitive patient interactions. For example, our "indiscreet room" features a reclining, sterile white examination table equipped for blood draws and abdominal ultrasounds. These procedures are done in the most private and respectful manner, supported by technology that minimizes discomfort and maximizes accuracy.

Streamlined Workflow: Efficiency Without Compromise

Running a medical practice requires a great deal of organizational efficiency. In our clinic, we have adopted a work-leveling system, where one individual manages all patient activities within their scope of care. This ensures consistency and fosters strong patient-practitioner relationships. We also employ “Turbo tools”—software solutions designed to streamline sensitive patient documentation, financial billing, and issue resolution in real-time.

Our approach is digital-first: no paper, no printers, and no stamps. From day one, we have operated without any traditional paper-based systems. Every document is digitized, digitally secured shared, allowing for better data management, faster processing, and an eco-friendly footprint.

We’ve also set up our practice in a way that allows us to scale efficiently without being tied to traditional industry organizations like AGZG, MFE, or FMH. This independence allows us to offer FMH discount rates to patients while providing high-quality care.

The Launch: A Day to Remember

The grand opening on March 1st, 2024, was a milestone. We celebrated with an Apero, and from that day on, we’ve been providing comprehensive family medicine and ultrasound services. Our online platforms, including a digital shop and appointment scheduling through www.heile-mich.ch or OneDoc, have made patient engagement smoother. To further enhance communication, our phone system uses intelligent voice routing to manage patient calls efficiently.

Challenges in Building a Practice

Of course, no venture is without its challenges. Selecting and managing support staff, such as laboratory and online platform personnel, has been a continuous process of learning and adjustment. While initial discussions were promising, implementing necessary changes has sometimes been slower than anticipated, particularly concerning data integration between our online platform and payment systems, between the not uniquely labeled laboratory tubes and the ownership of your laboratory resultes, that needs still papers / mails..

Despite these obstacles, we remain committed to providing the highest quality of care and improving our operations. Each hurdle is an opportunity to refine our processes and deliver better service.

Who Are Our Patients?

O ur patient base is as diverse as Zug itself. We cater to a multi-lingual community, offering physical if possible virtual services in Swiss-German, English, French, and Italian. Reviews on platforms like Google Business have highlighted the positive, multi-lingual feedback from patients, showing that we’ve struck a chord with both locals and expatriates.  (Picture 1)

Picture 1: One of my first best patients, with red socks in my practice (photo published with the allowance of the patient)

The Road Ahead

Looking forward, we are excited about the future of our practice. We plan to relocate to a more affordable office with parking by November 2025. This new space will allow us to integrate external labs and imaging facilities, making our services even more comprehensive.

O ne of our more ambitious goals is to raise CHF 20 million to establish ten IT development teams. These teams will work on creating a patented device-independent co-operating system called BubblePress. The aim is to build a central informatics system that blends human interaction with digital tools. This system will be loved not only by patients and health professionals, and even regulatory authorities, creating a unified, user-friendly omniservice experience. (Picture 2)

Picture 2: ‘Uniqueness and unique teams doesn’t need cherries and sugar, it’s between truth and fun’ Patrick

Even though physical patient examinations will always remain essential, we believe the future of family medicine lies in autonomous, assistive, and communicative digital technologies, must replace doctor capabilites. Our next steps will explore these innovations in more detail.

Community Engagement

Finally, we are considering launching a Healthcare Interest WhatsApp group for the members of the international club IMCZ, where we can discuss health topics, share insights, and keep you informed about the latest medical advancements. Your input and participation would be invaluable as we continue to grow and serve this community.

Conclusion: A Vision for the Future

In summary, building this practice has been a journey of innovation, community engagement, and continuous improvement. From our paperless office to our digital patient engagement systems, we are shaping a new model of healthcare that is responsive to the needs of the modern patient. Whether you’re a local resident or an expatriate, we look forward to welcoming you to our clinic and continuing to push the boundaries of what healthcare can achieve.

We are excited to share more in our next article, where we’ll discuss why electronic patient records are not widely adopted, and the challenges that come with implementing privacy forms in today’s healthcare landscape.

About me…

In addition to my charismatic role on various boards of directors, I am actively engaged in professional medical reverse politics and as an educator. I advocate for the elevation of traditional logistics and supply chain competencies within organizational hierarchies—whether in corporate structures or hospital boards—ensuring they are positioned at the executive or occupational health leadership level. Moreover, I am promoting a shift toward a digitally assisted Omni Resource Supply Chain Force, where knowledge workers, prosumers, and co-creators (potential patients) are seamlessly integrated into the process through synchronized, digital-reversing twin technologies. This transformation aims to foster resource-conscious, patient-centered healthcare.

For personal introductions, interviews during general assemblies in private industries, or consultations as a board advisor in the medical IT and healthcare technology space, I am readily available. I welcome open discussions and on-demand presentations on my educational work in Omni Resource Supply Chain and EDSC within the framework of theCwindlab @theCwind solutions inc CA (USA). (Picture 3)

Picture 3: The patient as a not blinded doctor in front of his medical office «the red house»

Next at practice Dr. Schur:

I would like to host an Apero at the practice on December 2nd, 2024, from 5:00 PM to 9:00 PM, and I invite the local community to join us. During this event, we will also launch a WhatsApp group for patients, ensuring that it complies with data privacy regulations.

Join as well online:

Apéro @   Practice Dr. med. P. Schur

Monday, 2 December · 17:00 – 23:00

Time zone: Europe/Zurich CET

Google Meet joining info

Video call link: https://meet.google.com/xoi-pdyh-pjf

Patrick @ Zug, September 9th 2024

Dr. med. prakt. Arzt FMH Patrick Schur

General medicine and ultrasound

Poststrasse 10, first floor

CH-6300 ZUG

EMBA Supply Chain Management, ETH Zurich

Professor EDSC, theCwindlab (USA)
Wir sind bereit werktags von 8h bis 19h die nicht chirurgischen Notfälle in unserer Praxis und auch Altersheimbesuche für die Gemeinde 6300 Zug zu übernehmen, sofern diese über die Plattform onedoc gebucht werden (https://www.onedoc.ch/de/widget/aaf3ea9397737bd9221c5b2fed54be40d0c328c91b27995c0e114ead02fb16de/book)
We are ready to take on non-surgical emergencies in our practice and also visits to nursing homes for the municipality of 6300 Zug on weekdays from 8 a.m. to 7 p.m., provided these are booked via my onedoc platform (https://www.onedoc.ch/en/widget/aaf3ea9397737bd9221c5b2fed54be40d0c328c91b27995c0e114ead02fb16de/book)