[request-tracker-maintainers] Bug#614909: Bug#614909: request-tracker3.8: parentheses in signature make RT believe a signature is a comment

[Dominic Hargreaves]

On Thu, Feb 24, 2011 at 09:24:54AM +0100, Nicolas GUIOT wrote:
> Only tested on rt3-8 from debian squeeze. To reproduce, add the sign "(" or ")"
> in your signature. When you "Resolve" a ticket, it will trigger 3 scrips,
> instead of one : 
> - On Comment Notify AdminCcs as Comment (not correct )
> - On Comment Notify Other Recipients as Comment (not correct)
> - On Resolve Notify owner, Requestor, CCs and adminCCs (correct)
> 
> Even if you don't add any comment in the Editor, just the fact there are 
> parenthesis make RT believe it's a comment (and not only the signature),
> then it will trigger the scrips that correspond to a comment
> 
> This is only with the RichText editor. The plain text editor has the correct 
> behaviour.
> 
> You can see the scrips triggered with : 
>  Set($LogToFile , 'info');
> in the following file : 
>  Set($LogToFileNamed , "/var/log/request-tracker3.8/rt.log");
> 
> Available for more info or more tests if needed.

Dear Nicolas,

Upstream have confirmed that this is a bug in RT unrelated to Debian,
and they have a fix prepared which will form part of RT 3.8.10.

This will make its way into the Debian packages in due course.

Best wishes,
Dominic.

-- 
Dominic Hargreaves | http://www.larted.org.uk/~dom/
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