[request-tracker-maintainers] Bug#683542: Bug#683542: request-tracker4: Intermittend E-Mail send failures in 4.0.5-3~bpo60+1

[Dominic Hargreaves]

On Wed, Aug 01, 2012 at 05:33:53PM +0200, Torben Nehmer wrote:
> When upgrading from 4.0.5-1~bpo60+1 to 4.0.5-3~bpo60+1, RT sometimes failes 
> to send E-Mails. There is one case when using an CGI script, which is always 
> reproducible (see below), neither RTs configuration nor the script have been 
> modified when the problem arose.
> 
> The whole story can be found in this thread on rt-users along with debugging 
> output, and the sample script in question.
> 
> http://www.gossamer-threads.com/lists/rt/users/111416
> 
> The problem disappears if I roll back these updates:
> 
> 2012-07-27 15:12:03 upgrade request-tracker4 4.0.5-1~bpo60+1 4.0.5-3~bpo60+1
> 2012-07-27 15:12:06 upgrade rt4-clients 4.0.5-1~bpo60+1 4.0.5-3~bpo60+1
> 2012-07-27 15:12:06 upgrade rt4-apache2 4.0.5-1~bpo60+1 4.0.5-3~bpo60+1
> 2012-07-27 15:12:06 upgrade rt4-db-postgresql 4.0.5-1~bpo60+1 4.0.5-3~bpo60+1
> 
> All other packages are current as of last Friday evening.
> 
> RT is running via mod_perl mostly in standard configuration. Just the URL has
> been changed from /rt to /. The RT configuration is also largely unchanged 
> for ages, basically since the update to RT4. Specifically around the time of
> the update, there was no change in configuration.

Hi Torben,

Sorry for the delay in replying. I see from the responses on the
rt-users list there were some questions about whether the Apache
configuration was correct, but it seems that you're essentially
using the Debian defaults (and I'm not aware of any widespread problem
as yet). I did notice you had some local CGI scripts which used the
perl-script handler, and I assume from your sample script that they use
RT's libraries. This is a bit of a guess, but can you try not running
those scripts with ModPerl::Registry but as plain CGI and see if that
makes any difference?

> -- Package-specific info:
> Changed files:
> 
> There are locally modified files in /usr/local/share/request-tracker4/,
>  these may (or may not) be the source of the problem.

Could you confirm what's in here, please?

Dominic.

-- 
Dominic Hargreaves | http://www.larted.org.uk/~dom/
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