[request-tracker-maintainers] Bug#822328: request-tracker4: complex HTML to text formatting breakage

[Dominic Hargreaves]

On Thu, Jun 16, 2016 at 11:57:45AM +0100, Chris Boot wrote:
> On 23/04/16 14:12, Dominic Hargreaves wrote:
> > Package: request-tracker4
> > Version: 4.2.8-3
> > 
> > [this is an updated version of my email reply at [1]]
> > 
> > On Thu, Apr 07, 2016 at 10:06:26AM +0100, Chris Boot wrote:
> >> Dear RT maintainers,
> >>
> >> I'm emailing on behalf of a client of my work, who would like to see a
> >> backport of RT 4.2.12 from testing to jessie-backports. They are
> >> experiencing a bug that appears to have been fixed in RT 4.2.10.
> >>
> >> The bug itself is to do with converting HTML mail containing tables to
> >> text, which breaks and results in empty emails being sent. The fix in
> >> 4.2.10 as I understand it is to use w3m or similar external text-only
> >> browsers to do the conversion, which is quite an intrusive patch and
> >> likely unsuitable for inclusion in a stable point release (though I
> >> admit I haven't looked in any detail).
> > 
> > Right - I didn't realise that change (or at least the problems it solves)
> > was as significant as it seems. I'm filing this bug to track the
> > problem.
> 
> Hi Dominic,
> 
> Purely with my work hat on, it would be great to see this problem fixed
> in Jessie.
> 
> It doesn't look like our client minds either keeping with the Jessie
> version or switching to a backport, though the backport will clearly be
> more work for us assuming you track upstream more closely. This is the
> only thing they have been asking about, though.
> 
> Either way, it seems like the two Perl dependencies required for the
> backport have been backported by pkg-perl-maint so I don't believe there
> are any barriers.
> 
> With my DD hat on, is there anything much I can do to help either route
> along?

Hi,

I'll look at preparing updated packages in the next day or so - obviously
it would be good if you could work with your client to test the fix
prior to requesting an upload to stable.

Cheers,
Dominic.