[request-tracker-maintainers] Bug#822328: request-tracker4: complex HTML to text formatting breakage

[Chris Boot]

On 23/04/16 14:12, Dominic Hargreaves wrote:
> Package: request-tracker4
> Version: 4.2.8-3
> 
> [this is an updated version of my email reply at [1]]
> 
> On Thu, Apr 07, 2016 at 10:06:26AM +0100, Chris Boot wrote:
>> Dear RT maintainers,
>>
>> I'm emailing on behalf of a client of my work, who would like to see a
>> backport of RT 4.2.12 from testing to jessie-backports. They are
>> experiencing a bug that appears to have been fixed in RT 4.2.10.
>>
>> The bug itself is to do with converting HTML mail containing tables to
>> text, which breaks and results in empty emails being sent. The fix in
>> 4.2.10 as I understand it is to use w3m or similar external text-only
>> browsers to do the conversion, which is quite an intrusive patch and
>> likely unsuitable for inclusion in a stable point release (though I
>> admit I haven't looked in any detail).
> 
> Right - I didn't realise that change (or at least the problems it solves)
> was as significant as it seems. I'm filing this bug to track the
> problem.

Hi Dominic,

Purely with my work hat on, it would be great to see this problem fixed
in Jessie.

It doesn't look like our client minds either keeping with the Jessie
version or switching to a backport, though the backport will clearly be
more work for us assuming you track upstream more closely. This is the
only thing they have been asking about, though.

Either way, it seems like the two Perl dependencies required for the
backport have been backported by pkg-perl-maint so I don't believe there
are any barriers.

With my DD hat on, is there anything much I can do to help either route
along?

Best regards,
Chris

-- 
Chris Boot

Tiger Computing Ltd
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