[request-tracker-maintainers] Rt 4.4.1

[Dominic Hargreaves]

Hi,

It's good to know that you have a workaround. I believe I tested
with the Apache/FastCGI setup you describe, so I'm not sure what's going on
here and I won't have time to do any detailed in investigation for a
few days. By the way, I don't recommend that you leave the config file
writeable by www-data despite the protestations of RT. Now that it
has a valid config there is no justification for it.

Cheers,
Dominic.

On Mon, Feb 06, 2017 at 02:42:19PM -0700, TheSin wrote:
> And just as a follow up though I’m sure it’s not proper I do cat /etc/request-tracker4/RT_SiteConfig.d/* > /etc/request-tracker4/RT_SiteConfig.pm; chgrp www-data /etc/request-tracker4/RT_SiteConfig.pm; chmod g+w /etc/request-tracker4/RT_SiteConfig.pm
> 
> Then restarted apache2 without changing anything in apache2-fastcgi.conf and it’s all working now.  But thought I’d let you guys know in case it helps.
> ---
> TS
> http://www.southofheaven.org/
> Life begins and ends with chaos, live between the chaos!
> 
> > On Feb 6, 2017, at 12:55 PM, TheSin <thesin at southofheaven.org> wrote:
> > 
> > Sorry that last one had the errors if /etc/request-tracker4/RT_SiteConfig.pm wasn’t writable by www-data, I’ve done a chgrp www-data and chmod g+w on it and this is the error now
> > 
> > RT couldn't connect to the database where tickets are stored.
> > If this is a new installation of RT, you should visit the URL below
> > to configure RT and initialize your database.
> > 
> > If this is an existing RT installation, this may indicate a database
> > connectivity problem.
> > 
> > The error RT got back when trying to connect to your database was:
> > 
> > install_driver(Pg) failed: Can't locate DBD/Pg.pm in @INC (you may need to install the DBD::Pg module) (@INC contains: /usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib /etc/perl /usr/lib/x86_64-linux-gnu/perl5/5.24 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.24 /usr/share/perl/5.24 /usr/local/lib/site_perl /usr/lib/x86_64-linux-gnu/perl-base) at (eval 66) line 3.
> > Perhaps the DBD::Pg perl module hasn't been fully installed,
> > or perhaps the capitalisation of 'Pg' isn't right.
> > Available drivers: DBM, ExampleP, File, Gofer, Proxy, Sponge, mysql.
> > at /usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 106.
> > 
> > 
> > WARNING: RT couldn't start up a web server on port 80.
> > This is often the case if the port is already in use or you're running /usr/share/request-tracker4/libexec/rt-server.fcgi
> > as someone other than your system's "root" user.  You may also specify a
> > temporary port with: /usr/share/request-tracker4/libexec/rt-server.fcgi --port <port>
> > [Mon Feb 06 12:54:26.296804 2017] [:warn] [pid 5045] FastCGI: server "/usr/share/request-tracker4/libexec/rt-server.fcgi" (pid 5046) terminated by calling exit with status '1'
> > 
> > ---
> > TS
> > http://www.southofheaven.org/
> > Life begins and ends with chaos, live between the chaos!
> > 
> >> On Feb 6, 2017, at 12:30 PM, Dominic Hargreaves <dom at earth.li> wrote:
> >> 
> >> On Mon, Feb 06, 2017 at 12:15:19PM -0700, TheSin wrote:
> >>> I did the update this morning which clears out /etc/request-tracker4/RT_SiteConfig.pm to prefer the .d style, sadly this make every version of apache2 configure no longer work since they are trying to load the .pm.  I’ve tried changing it to use .d/*.pm but still doesn’t work, I really need to get it back up with apache2, I don’t care if it’s perl2, rigid or fastcgi (what I was using till now).  What went wrong in the update, how can I fix this issue?  I’d make a bug report but I’m not sure if it’s a package bug of just on my end, all I know if I can’t get it to start at all and it won’t read any config and tries to use the Pg.pm no matter what I do and I”m not using Pg, I’m using mysql.
> >> 
> >> Hi there,
> >> 
> >> Sorry to hear that you had trouble. Please could you poste the exact
> >> error messages you received so that we can help diagnose the problem?
> >> 
> >> Relevant parts of your Apache configuration would also be useful.
> >> 
> >> Thanks,
> >> Dominic.
> > 
> 

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