[request-tracker-maintainers] Bug#895600: broken system configuration page

Daniel Baumann daniel.baumann at progress-linux.org
Fri Apr 13 09:41:20 UTC 2018


Package: request-tracker4
Version: 4.4.2-2
Severity: normal

Hi,

thanks a lot for maintaining request-tracker in Debian.

When upgrading from 4.4.1-5 to 4.4.2-1 (and subsequently to 4.4.2-2), we
noticed the follwowing regression:

  * Logging in as root, going to Admin / Tools / System Configuration,
    a page with the following message is shown instead of the
    configuration page:

    "An internal RT error has occurred. Your administrator can find more
     details in RT's log files."

  * The logfile shows:

---snip---
[2518] [Fri Apr 13 09:21:20 2018] [error]: Can't store REGEXP items at
/usr/share/request-tracker4/lib/RT/Config.pm line 1521.

Stack:
  [/usr/share/request-tracker4/lib/RT/Config.pm:1521]
  [/usr/share/request-tracker4/html/Admin/Tools/Configuration.html:68]
  [/usr/share/request-tracker4/html/Widgets/TitleBox:61]
  [/usr/share/request-tracker4/html/Admin/Tools/Configuration.html:106]
  [/usr/share/request-tracker4/html/Admin/autohandler:49]
  [/usr/share/request-tracker4/lib/RT/Interface/Web.pm:696]
  [/usr/share/request-tracker4/lib/RT/Interface/Web.pm:375]
  [/usr/share/request-tracker4/html/autohandler:53]
(/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209)
---snap---

It would be nice if this could be fixed. If you need any further
information, we're happy to help.

Regards,
Daniel



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