[request-tracker-maintainers] Bug#895600: Bug#895600: broken system configuration page

[Dominic Hargreaves]

Control: forwarded -1 https://issues.bestpractical.com/Ticket/Display.html?id=3301

On Fri, Apr 13, 2018 at 11:41:20AM +0200, Daniel Baumann wrote:
> When upgrading from 4.4.1-5 to 4.4.2-1 (and subsequently to 4.4.2-2), we
> noticed the follwowing regression:
> 
>   * Logging in as root, going to Admin / Tools / System Configuration,
>     a page with the following message is shown instead of the
>     configuration page:
> 
>     "An internal RT error has occurred. Your administrator can find more
>      details in RT's log files."
> 
>   * The logfile shows:
> 
> ---snip---
> [2518] [Fri Apr 13 09:21:20 2018] [error]: Can't store REGEXP items at
> /usr/share/request-tracker4/lib/RT/Config.pm line 1521.

Hi,

This means that some part of your configuration which is being obfuscated
for display uses regexps. There is an issue in the upstream bugtracker
about this[1] and a candidate fix in upstream's repo[2].

Shawn, can you say what the status of this is? Are there known
issues which have lead to it not yet being merged?

Cheers,
Dominic.

[1] <https://issues.bestpractical.com/Ticket/Display.html?id=33019>
[2] <https://github.com/bestpractical/rt/tree/4.4/config-error>