[request-tracker-maintainers] Problem with rt4-extension-repeatticket

[Andrew Ruthven]

On Mon, 2021-02-01 at 13:49 +0100, Truth wrote:
> I have successfully install Request-Tracker (4.4.3) on Debian Buster
> (Kernel 4.19).
> I also successfully installed the RT-Extension-PriorityAsString from
> metacpan.
> 
> However, when installing rt4-extension-repeatticket via  apt-get
> install rt4-extension-repeatticket  and adding the following line to 
> /etc/request-tracker/RT_SiteConfig.pm
> 
> > Plugin('RT::Extension::RepeatTicket');
> it still does not work.
> I have also tried to use the extension from metacpan but it looks
> like there is a problem as well:
>  * When extracting the tar-file I see a strange ownership: 501:staff
>  * Although new tickets here show the recurrence menu it looks like
> the tickets created with recurrence forget the configuration ...
> Any ideas how to continue?_

Hey,

I also saw your thread here:
https://forum.bestpractical.com/t/rt-extension-repeatticket-problem/35759/3
was the root cause of the problem not being able to find the right
initialdata file?

The Debian specific instructions with the rt4-extension-repeatticket
package are located in /usr/share/doc/rt4-extension-repeatticket which
provides the required steps tailored for Debian that need to need to
executed, including loading the initialdata. I'm assuming you didn't
find that?

Did you manage to resolve the issue with the created tickets forgetting
the configuration?

I haven't used this extension yet - but I plan to!

Cheers,
Andrew

-- 
Andrew Ruthven, Wellington, New Zealand
andrew at etc.gen.nz         |
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