[sane-devel] How to communicate with vendors?

[Max Ushakov]

Hi,

Thanks everybody who replied to my previous letter about Acer
ScanWit. I actually bought the scanner (though still cannot get
it working with VueScan -- due to a SCSI card problems I think).
Now I am ready to (following your suggestions) write to Acer and
ask them for a technical documentation allowing me to write a
driver for Linux.

Here comes my question: How should I write the letter to achieve
maximal possible success? Are there any guidelines of leading
such communications?

Thanks in advance,

--Max Ushakov.