[sane-devel] HP4470c

Benjamin Pierce bpierce815@yahoo.com
Tue, 7 May 2002 07:10:08 -0700 (PDT)

This is a form letter that they send out for all Linux
enquirees.  I recieved a reply in the exact same
format, and contacted HP tech support.  They were no
help whatsoever.

However, I have placed a call once again to try to
start a dialog.

Benjamin Pierce
--- Rob Ward <wards@paradise.net.nz> wrote:

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01
I got this from HP after querying them about the
So can someone in the US contact US technical support.
I doubt New Zealand
support will be much help. If no-one can do that, I
can try from NZ.<br>
TIA.<span><span> :-) </span></span><br>
<div class="moz-text-plain" wrap="true"
 style="font-family: -moz-fixed; font-size: 13px;"
<pre wrap="">Hello Rob,

Thank you for contacting HP's Customer Care e-mail

I understand that you wish to develop scanning
software compatible with 
Linux operating system.  You need basic information on
the scanner's 

HP Scanjet scanner's do not support Linux operating
system.  This 
service is provided as a means of technical support
for our customers, 
we appreciate the need for developing the software.

I suggest you to contact phone support for further

Please visit the following location, on our Web site,
for a list of 
available languages and phone numbers:

<a class="moz-txt-link-freetext"


If you need further assistance, please reply to this
message.  You 
may also find technical and troubleshooting
information along with 
software updates, on our HP Customer Care web site at 

<a class="moz-txt-link-freetext"


Best regards,
HP Customer Solutions Team

* Our advice is strictly limited to the question(s)
asked and is 
  based on the information provided to us.  Problems
and solutions 
  may depend on the nature of your system environment
and various 
  other parameters that are unknown to HP; therefore,
HP cannot assume
  any responsibility or liability.  Please be advised
that technical 
  information changes as new data becomes available,
therefore, HP 
  recommends that you regularly check our Customer
Care Web site for 
  possible updates at:

  <a class="moz-txt-link-freetext"

  HP shall not be liable for any direct, indirect,
special, incidental 
  or consequential damages in connection with the use
of this 

Original Message Follows: 

webform_submit_time : Tue May 07 2002 4:36:34
webform_url : <a class="moz-txt-link-freetext"

remote_host : atwnt334.external.hp.com
language : English [en]
template : SCANNERS
product_name : hp scanjet 4470cxi
first_name : Rob
last_name : Ward
email_address : <a class="moz-txt-link-abbreviated"

phone_number : +64 4 970 7381

country : New Zealand [NZ]

connection : usb cable
connection_other : 
error_message : 
operating_system : other
other_operating_system : Linux
problem_description : Hi. HP have been kind to the
Linux community in 
the past. I am wondering if I could get in contact
with a technical 
person to find out about the possibility of the Linux
developing drivers for this scanner. We need basic
information like the 
scanners chipset.

Thanks very much.
scanning_software : none under Linux
software_with_scan : none


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