Hi, > http://www.linuxprinting.org/till/tmp/eps2480debug.log > http://www.linuxprinting.org/till/tmp/eps2580debug.log >[snapscan] sense_handler: Hardware error. (0x00, 0x04) according to my docs this means "scan module locked". You probably didn't remove the transportation lock. For Benq scanners it's a small switch on the bottom side of the scanner. /Oliver