[sane-devel] Help with Epson Perfection 3490 Photo

[Oliver Schwartz]

Hi,

> I just bought this scanner -- it seems that the problem is related
> to one I've just seen on the mailing list.

Yes, probably. In your case it is definitely a "scan module locked 
error" - which means you should check the manual and remove the 
transportation lock.

> [snapscan] sense_handler: sense key: 0x04, asc: 0x00, ascq: 0x00, 
> i1: 0x00, i2: 0x04 
> [snapscan] sense_handler: Hardware error. (0x00, 0x04)

/Oliver