[sane-devel] HP ScanJet 3670 not working under Fedora14

[KasperH]

for another purpose, I booted a live installation of Ubuntu 10.04 and
guess what:

ubuntu at ubuntu:~$ scanimage -L
device `gt68xx:libusb:002:002' is a Mustek BearPaw 1200 CU flatbed scanner
ubuntu at ubuntu:~$ su -
Password:
root at ubuntu:~# scanimage -L
device `gt68xx:libusb:002:002' is a Mustek BearPaw 1200 CU flatbed scanner
device `genesys:libusb:005:002' is a Hewlett Packard ScanJet 3670c
flatbed scanner
root at ubuntu:~#  uname -a
Linux ubuntu 2.6.32-33-generic #70-Ubuntu SMP Thu Jul 7 21:09:46 UTC
2011 i686 GNU/Linux
root at ubuntu:~#


so the root user is now seeing the scanner with ' scanimage -L' , but
the regular user is not seeing it


thanks,

Kasper

2011/7/31 KasperH wrote:
> Merci Stef,
>
> I hooked the scanner to a different USB port (005, instead of 002),
> since I found a scanner that is working, a Trust Flat Scan USB 19200.
> I disconnected that one for the test.
>
>
> Please find the probe.log attached
>
> [root at fedje ~]# export SANE_DEBUG_SANEI_USB=255
> [root at fedje ~]# scanimage -L 2>probe.log
>
> No scanners were identified. If you were expecting something different,
> check that the scanner is plugged in, turned on and detected by the
> sane-find-scanner tool (if appropriate). Please read the documentation
> which came with this software (README, FAQ, manpages).
> [root at fedje ~]#  lsusb | sort
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 001 Device 002: ID 1058:1001 Western Digital Technologies, Inc.
> External Hard Disk [Elements]
> Bus 001 Device 004: ID 2116:0320
> Bus 001 Device 006: ID 152d:2336 JMicron Technology Corp. / JMicron
> USA Technology Corp. Hard Disk Drive
> Bus 001 Device 007: ID 152d:2336 JMicron Technology Corp. / JMicron
> USA Technology Corp. Hard Disk Drive
> Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 003 Device 002: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse
> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 005 Device 002: ID 03f0:1405 Hewlett-Packard ScanJet 3670
> [root at fedje ~]#
>
> the 2116:0320  is a NEC DVD/CD writer
>
>
> Thank you for your time
>
>
> 2011/7/31 stef wrote:
>> Le vendredi 29 juillet 2011 22:51:01 KasperH, vous avez écrit :
>>> my HP ScanJet 3670 is not working under Fedora14. It used to work,
>>> when I was running WinXP on the same hardware. It is still working
>>> fine connected to my WinXP laptop's
>>>
>>> troubleshooting I've done so far:
>>>
>>> [root at fedje ~]# yum list installed | grep -i sane
>>> sane-backends.i686                      1.0.22-3.fc14             @updates
>>> sane-backends-libs.i686                 1.0.22-3.fc14            @updates
>>> sane-backends-libs-gphoto2.i686    1.0.22-3.fc14             @updates
>>> sane-frontends.i686                      1.0.14-10.fc14            @fedora
>>> xsane.i686                                   0.998-4.fc14
>>> @updates xsane-common.i686                      0.998-4.fc14
>>>  @updates [root at fedje ~]# sane-find-scanner
>>> ...
>>> found USB scanner (vendor=0x03f0, product=0x1405, chip=GL646_HP?) at
>>> libusb:002:002
>>> ...
>>> [root at fedje ~]# scanimage --version
>>> scanimage (sane-backends) 1.0.22; backend version 1.0.22
>>> [root at fedje ~]# scanimage -L
>>> No scanners were identified.
>>> ...
>>> [root at fedje ~]# lsusb
>>> ...
>>> Bus 002 Device 002: ID 03f0:1405 Hewlett-Packard ScanJet 3670
>>> ...
>>> [root at fedje ~]# cat /proc/bus/usb/devices
>>> ...
>>> T:  Bus=02 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#=  2 Spd=12  MxCh= 0
>>> D:  Ver= 1.10 Cls=ff(vend.) Sub=ff Prot=ff MxPS= 8 #Cfgs=  1
>>> P:  Vendor=03f0 ProdID=1405 Rev= 1.00
>>> S:  Manufacturer=Hewlett-Packard
>>> S:  Product=HP Scanjet Scanner
>>> S:  SerialNumber=CN399S289R
>>> C:* #Ifs= 1 Cfg#= 1 Atr=c0 MxPwr= 48mA
>>> I:* If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
>>> E:  Ad=81(I) Atr=02(Bulk) MxPS=  64 Ivl=0ms
>>> E:  Ad=02(O) Atr=02(Bulk) MxPS=  64 Ivl=0ms
>>> E:  Ad=83(I) Atr=03(Int.) MxPS=   1 Ivl=8ms
>>> ...
>>>
>>> in /etc/sane.d/genesys.conf
>>> # Hewlett Packard ScanJet 3670c/3690c
>>> usb 0x03f0 0x1405
>>>
>>> So all usb tools tell me, it is there, and it can be communicated with
>>> (serial#, pwr,)
>>> Is sane-find-scanner(1) not sure, why is the question mark (chip=GL646_HP?)
>>> scanimage -L   does not detect it
>>>
>>> someone a clue why I cannot use this supported and working scanner
>>> under Fedora 14?
>>>
>>> Thanks for your time
>>> Kasper
>>
>>        Hello,
>>
>>        I had the same kind of problem with this scanner. In my case I am
>> suspecting an hardware/kernel combination as the root of the problem. Could
>> you run scanimage -L after setting USB debug traces with:
>>
>> export SANE_DEBUG_SANEI_USB=255
>> scanimage -L 2>probe.log
>>
>>        and send the log ?
>>
>> Regards,
>>        Stef
>>
>