[sane-devel] Fwd: HP ScanJet 3670 not working under Fedora14

[KasperH]

Stef, since the log file is too big, to be sent through the maillist,
I send it straight to you, and will send the terminal output to the
list:

I disconnected the Trust (Mustek) and ran the debug, as root and regular user


root at ubuntu:~# export SANE_DEBUG_SANEI_USB=255
root at ubuntu:~# scanimage -L 2>probe.log
device `genesys:libusb:005:002' is a Hewlett Packard ScanJet 3670c
flatbed scanner
root at ubuntu:~#
ubuntu at ubuntu:~$ export SANE_DEBUG_SANEI_USB=255;scanimage -L 2>probe.log

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
ubuntu at ubuntu:~$


the host is an HP Compaq Desktop

thank you for your time

2011/7/31 KasperH wrote:
> for another purpose, I booted a live installation of Ubuntu 10.04 and
> guess what:
>
> ubuntu at ubuntu:~$ scanimage -L
> device `gt68xx:libusb:002:002' is a Mustek BearPaw 1200 CU flatbed scanner
> ubuntu at ubuntu:~$ su -
> Password:
> root at ubuntu:~# scanimage -L
> device `gt68xx:libusb:002:002' is a Mustek BearPaw 1200 CU flatbed scanner
> device `genesys:libusb:005:002' is a Hewlett Packard ScanJet 3670c
> flatbed scanner
> root at ubuntu:~#  uname -a
> Linux ubuntu 2.6.32-33-generic #70-Ubuntu SMP Thu Jul 7 21:09:46 UTC
> 2011 i686 GNU/Linux
> root at ubuntu:~#
>
>
> so the root user is now seeing the scanner with ' scanimage -L' , but
> the regular user is not seeing it
>
>
> thanks,
>
> Kasper
>
> 2011/7/31 KasperH wrote:
>> Merci Stef,
>>
>> I hooked the scanner to a different USB port (005, instead of 002),
>> since I found a scanner that is working, a Trust Flat Scan USB 19200.
>> I disconnected that one for the test.
>>
>>
>> Please find the probe.log attached
>>
>> [root at fedje ~]# export SANE_DEBUG_SANEI_USB=255
>> [root at fedje ~]# scanimage -L 2>probe.log
>>
>> No scanners were identified. If you were expecting something different,
>> check that the scanner is plugged in, turned on and detected by the
>> sane-find-scanner tool (if appropriate). Please read the documentation
>> which came with this software (README, FAQ, manpages).
>> [root at fedje ~]#  lsusb | sort
>> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>> Bus 001 Device 002: ID 1058:1001 Western Digital Technologies, Inc.
>> External Hard Disk [Elements]
>> Bus 001 Device 004: ID 2116:0320
>> Bus 001 Device 006: ID 152d:2336 JMicron Technology Corp. / JMicron
>> USA Technology Corp. Hard Disk Drive
>> Bus 001 Device 007: ID 152d:2336 JMicron Technology Corp. / JMicron
>> USA Technology Corp. Hard Disk Drive
>> Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>> Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>> Bus 003 Device 002: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse
>> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>> Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>> Bus 005 Device 002: ID 03f0:1405 Hewlett-Packard ScanJet 3670
>> [root at fedje ~]#
>>
>> the 2116:0320  is a NEC DVD/CD writer
>>
>>
>> Thank you for your time
>>
>>
>> 2011/7/31 stef wrote:
>>> Le vendredi 29 juillet 2011 22:51:01 KasperH, vous avez écrit :
>>>> my HP ScanJet 3670 is not working under Fedora14. It used to work,
>>>> when I was running WinXP on the same hardware. It is still working
>>>> fine connected to my WinXP laptop's
>>>>
>>>> troubleshooting I've done so far:
>>>>
>>>> [root at fedje ~]# yum list installed | grep -i sane
>>>> sane-backends.i686                      1.0.22-3.fc14             @updates
>>>> sane-backends-libs.i686                 1.0.22-3.fc14            @updates
>>>> sane-backends-libs-gphoto2.i686    1.0.22-3.fc14             @updates
>>>> sane-frontends.i686                      1.0.14-10.fc14            @fedora
>>>> xsane.i686                                   0.998-4.fc14
>>>> @updates xsane-common.i686                      0.998-4.fc14
>>>>  @updates [root at fedje ~]# sane-find-scanner
>>>> ...
>>>> found USB scanner (vendor=0x03f0, product=0x1405, chip=GL646_HP?) at
>>>> libusb:002:002
>>>> ...
>>>> [root at fedje ~]# scanimage --version
>>>> scanimage (sane-backends) 1.0.22; backend version 1.0.22
>>>> [root at fedje ~]# scanimage -L
>>>> No scanners were identified.
>>>> ...
>>>> [root at fedje ~]# lsusb
>>>> ...
>>>> Bus 002 Device 002: ID 03f0:1405 Hewlett-Packard ScanJet 3670
>>>> ...
>>>> [root at fedje ~]# cat /proc/bus/usb/devices
>>>> ...
>>>> T:  Bus=02 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#=  2 Spd=12  MxCh= 0
>>>> D:  Ver= 1.10 Cls=ff(vend.) Sub=ff Prot=ff MxPS= 8 #Cfgs=  1
>>>> P:  Vendor=03f0 ProdID=1405 Rev= 1.00
>>>> S:  Manufacturer=Hewlett-Packard
>>>> S:  Product=HP Scanjet Scanner
>>>> S:  SerialNumber=CN399S289R
>>>> C:* #Ifs= 1 Cfg#= 1 Atr=c0 MxPwr= 48mA
>>>> I:* If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
>>>> E:  Ad=81(I) Atr=02(Bulk) MxPS=  64 Ivl=0ms
>>>> E:  Ad=02(O) Atr=02(Bulk) MxPS=  64 Ivl=0ms
>>>> E:  Ad=83(I) Atr=03(Int.) MxPS=   1 Ivl=8ms
>>>> ...
>>>>
>>>> in /etc/sane.d/genesys.conf
>>>> # Hewlett Packard ScanJet 3670c/3690c
>>>> usb 0x03f0 0x1405
>>>>
>>>> So all usb tools tell me, it is there, and it can be communicated with
>>>> (serial#, pwr,)
>>>> Is sane-find-scanner(1) not sure, why is the question mark (chip=GL646_HP?)
>>>> scanimage -L   does not detect it
>>>>
>>>> someone a clue why I cannot use this supported and working scanner
>>>> under Fedora 14?
>>>>
>>>> Thanks for your time
>>>> Kasper
>>>
>>>        Hello,
>>>
>>>        I had the same kind of problem with this scanner. In my case I am
>>> suspecting an hardware/kernel combination as the root of the problem. Could
>>> you run scanimage -L after setting USB debug traces with:
>>>
>>> export SANE_DEBUG_SANEI_USB=255
>>> scanimage -L 2>probe.log
>>>
>>>        and send the log ?
>>>
>>> Regards,
>>>        Stef
>>>
>>
>