[sane-devel] Canon MX530 - Error during device I/O

[Stephen Weston]

Dear all,

I am hoping to get some help to get the scanner on my Canon MX535
multi-function device working. In the past it has worked no problems, but
trying it recently it has not been so successful. The printer function
works perfectly. I am using Ubuntu Gnome 17.04 fully updated and with the
sane-git repository. I am using the scanner over wifi.

After testing the scanner as much as I know how it appears that the scanner
works initially, but then fails after trying to use it a second time. So,
on the standard work flow in xsane of doing a preview first, then selecting
the scan area and clicking scan, the scanner will do the preview fine, but
fail with 'Error during device I/O" on clicking scan. After the initial
scan appears to have completed the scanner is left in a 'busy' state with
'Scanning...' displayed on its screen and a blue LED flashing as if its
still trying to work away (although the light bar looks parked and is not
lit up). Switching the scanner off and on again allows me to scan again,
but only once before the same happens.

I include the output from using scanimage to test the device below. I have
run scanimage -T twice, the second time shortly after the first
'successful' attempt.

stephen at stephen-VirtualBox:~$ scanimage --version
> scanimage (sane-backends) 1.0.27git; backend version 1.0.27
>


> stephen at stephen-VirtualBox:~$ scanimage -L
> device `pixma:MX530_192.168.1.68' is a CANON Canon PIXMA MX530 Series
> multi-function peripheral
>


> stephen at stephen-VirtualBox:~$ scanimage -T
> scanimage: scanning image of size 638x877 pixels at 24 bits/pixel
> scanimage: acquiring RGB frame, 8 bits/sample
> scanimage: reading one scanline, 1914 bytes...    PASS
> scanimage: reading one byte...        PASS
> scanimage: stepped read, 2 bytes...     PASS
> scanimage: stepped read, 4 bytes...     PASS
> scanimage: stepped read, 8 bytes...     PASS
> scanimage: stepped read, 16 bytes...     PASS
> scanimage: stepped read, 32 bytes...     PASS
> scanimage: stepped read, 64 bytes...     PASS
> scanimage: stepped read, 128 bytes...     PASS
> scanimage: stepped read, 256 bytes...     PASS
> scanimage: stepped read, 512 bytes...     PASS
> scanimage: stepped read, 1024 bytes...     PASS
> scanimage: stepped read, 2048 bytes...     PASS
> scanimage: stepped read, 2047 bytes...     PASS
> scanimage: stepped read, 1023 bytes...     PASS
> scanimage: stepped read, 511 bytes...     PASS
> scanimage: stepped read, 255 bytes...     PASS
> scanimage: stepped read, 127 bytes...     PASS
> scanimage: stepped read, 63 bytes...     PASS
> scanimage: stepped read, 31 bytes...     PASS
> scanimage: stepped read, 15 bytes...     PASS
> scanimage: stepped read, 7 bytes...     PASS
> scanimage: stepped read, 3 bytes...     PASS
>

(After this the scanner appears to still be 'busy' as described above)


> stephen at stephen-VirtualBox:~$ scanimage -T
> scanimage: scanning image of size 638x877 pixels at 24 bits/pixel
> scanimage: acquiring RGB frame, 8 bits/sample
> scanimage: reading one scanline, 1914 bytes...    FAIL Error: Error during
> device I/O
>

Any help would be appreciated and I am willing to do any testing as
required, but will need instructions.

Kind regards,

Stephen

P.S. sorry, this is my second post on to this mailing list. Not sure if my
first email got through or not, but unfortunately I did not get a reply.
I'm hoping with this extra information someone may be able to help.
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