[sane-devel] Basic questions

[Ralph Little]

Hi,

On 2021-10-22 7:00 p.m., Amy McKnight via sane-devel wrote:
> Hi, I found this site via Gutenprint, which I’ve used many times over the years, helping clients with printer compatibility issues.
>
> But now I’m having a scanner communication error I haven’t seen before, and I wasn’t sure if this is the right place to be for a solution.
>
> The scanner is on your supported list. I just don’t understand exactly how this is supposed to work. Can anyone help?
>
> Thanks!
>
> Amy
>
> Sent from my iPhone
Sure.

A few questions:

1) Which scanner is it?
2) What comms interface? USB/Ethernet/Other?
3) What application are you using?
4) What version of SANE and perhaps what OS/distro. You can get the SANE 
version in a terminal window with "scanimage -V"

Cheers,
Ralph