[sane-devel] SANE with Samsung SCX-4x21F Getting IO Error

[sqe6nouc at bbqporkmccity.com]

Hello,

here are the outputs

  ➜  scanimage -L
[17:17:44.369262] [sanei_debug] Setting debug level of xerox_mfp to 50.
[17:17:44.369303] [xerox_mfp] sane_init: Xerox backend (build 13), 
version != null, authorize != null
[17:17:44.373228] [xerox_mfp] sane_xerox_mfp_get_devices: 0x7ffd8c696620, 0
[17:17:44.373311] [xerox_mfp] list_one_device: libusb:003:026
[17:17:44.373319] [xerox_mfp] usb_dev_open: open 0x62e3c9d43a50
[17:17:44.374920] [xerox_mfp] :: dev_command(INQUIRY[0x12], 70)
[17:17:44.390739] [xerox_mfp] [70] a8 00 43 10 53 41 4d 53 55 4e 47 20 
4f 52 49 4f 4e 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 
11 3f 06 29 00 00 27 d8 00 00 41 a0 00 01 2f 00 00 01 00 00 00 00 41 a0 
00 00 36 d8 01 1d 05 05 00...
[17:17:44.390781] [xerox_mfp] dev_inquiry: found SAMSUNG/ORION
[17:17:44.390795] [xerox_mfp] JPEG compression enabled
[17:17:44.390806] [xerox_mfp] usb_dev_close: closing dev 0x62e3c9d43a50
device `xerox_mfp:libusb:003:026' is a SAMSUNG ORION multi-function 
peripheral
device `smfp:usb;04e8;3419;SERIALNUMBERREDACTED.' is a Samsung SCX-4x21 
Series on USB Scanner

  ➜ SANE_DEBUG_XEROX_MFP=50 scanimage  -o testscan20230117-1.tiff -d 
"xerox_mfp:libusb:003:026"
[17:18:17.986006] [sanei_debug] Setting debug level of xerox_mfp to 50.
[17:18:17.986081] [xerox_mfp] sane_init: Xerox backend (build 13), 
version != null, authorize != null
[17:18:17.992905] [xerox_mfp] sane_xerox_mfp_open: 'libusb:003:026'
[17:18:17.992936] [xerox_mfp] sane_xerox_mfp_get_devices: (nil), 1
[17:18:17.993012] [xerox_mfp] list_one_device: libusb:003:026
[17:18:17.993019] [xerox_mfp] usb_dev_open: open 0x6543bfa9da50
[17:18:17.994769] [xerox_mfp] :: dev_command(INQUIRY[0x12], 70)
[17:18:18.996855] [xerox_mfp] usb_dev_request: sanei_usb_read_bulk: 
Error during device I/O
[17:18:18.996938] [xerox_mfp] dev_command: dev_request: Error during 
device I/O
[17:18:18.996949] [xerox_mfp] usb_dev_close: closing dev 0x6543bfa9da50
[17:18:18.999199] [xerox_mfp] list_one_device: 
dev_inquiry(libusb:003:026): Error during device I/O
scanimage: open of device xerox_mfp:libusb:003:026 failed: Invalid argument

Thank you.

On 2024/01/17 16:35, Ralph Little wrote:
> Hi,
> 
> On Tue, Jan 16, 2024 at 11:14 PM <sqe6nouc at bbqporkmccity.com 
> <mailto:sqe6nouc at bbqporkmccity.com>> wrote:
> 
>     Hello,
> 
> 
>     Hope you are having a great day. The output from the command as follow:
> 
>       >  ➜ scanimage -L
>       > device `xerox_mfp:libusb:003:023' is a SAMSUNG ORION multi-function
>     peripheral
>       > device `smfp:usb;04e8;3419;SERIALNUMBERREDACTED.' is a Samsung
>     SCX-4x21 Series on USB Scanner
> 
> 
>     I have already tried both and both didn't scan. The result from the
>     previous email is from the xerox_mfp one
> 
>     Thank you very much.
> 
> 
> Could you let us see some diag output from the xerox_mfp backend?
> 
> SANE_DEBUG_XEROX_MFP=50 scanimage  {whatever options you use}
> 
> If there is a *lot* of output, perhaps just send it to me as an attachment.
> 
> Cheers,
> Ralph
> 
>     On 2024/01/17 7:04, Ralph Little wrote:
>      > Hi,
>      >
>      > On 2024-01-14 06:20, sqe6nouc--- via sane-devel wrote:
>      >> Hello,
>      >>
>      >> I am currently trying to get SANE to scan with a Samsung
>     SCX-4x21F MFP
>      >> on Arch Linux.
>      >>
>      >> I have sane 1.2.1-5 and xsane 0.999-6 on kernel 6.6.10-arch1-1 (KDE
>      >> Plasma Wayland) with the following driver packages:
>      >>
>      >> samsung-unified-driver 1.00.39-7
>      >> samsung-unified-driver-common 1.00.39-7
>      >> samsung-unified-driver-printer 1.00.39-7
>      >> samsung-unified-driver-scanner 1.00.39-7
>      >>
>      >> dmesg:
>      >>
>      >> [75005.102178] usb 3-9: new full-speed USB device number 6 using
>     xhci_hcd
>      >> [75005.245210] usb 3-9: New USB device found, idVendor=04e8,
>      >> idProduct=3419, bcdDevice= 1.00
>      >> [75005.245235] usb 3-9: New USB device strings: Mfr=1, Product=2,
>      >> SerialNumber=3
>      >> [75005.245245] usb 3-9: Product: SCX-4x21 Series
>      >> [75005.245248] usb 3-9: Manufacturer: Samsung
>      >> [75005.245249] usb 3-9: SerialNumber: <serial redacted>.
>      >> [75005.926529] usblp 3-9:1.1: usblp0: USB Bidirectional printer
>     dev 6
>      >> if 1 alt 0 proto 2 vid 0x04E8 pid 0x3419
>      >> [75005.926577] usbcore: registered new interface driver usblp
>      >>
>      >> Error I am getting:
>      >> Failed to start scanner: Error during device I/O
>      >>
>      >> If I wait a bit then click scan again, it starts scanning,
>     however the
>      >> scan head stuck at the end of the flatbed and XSane hangs for a bit
>      >> then the following error is shown:
>      >> Error during read: Error during device I/O
>      >>
>      >> After this, the scan head is still stuck at the end of the flatbed
>      >>
>      >> Any help would be appreciated. Thank you.
>      >>
>      >
>      > I wonder why the xerox_mfp backend wouldn't provide you with
>     support for
>      > this device. You have a very recent version of the backends and
>     it is
>      > supposed to be supported.
>      > Could you show us the output of:
>      >
>      > scanimage -L
>      >
>      > Cheers,
>      > Ralph
>