[sane-devel] SANE with Samsung SCX-4x21F Getting IO Error

[Ralph Little]

Hi,

On Tue, Jan 16, 2024 at 11:14 PM <sqe6nouc at bbqporkmccity.com> wrote:

> Hello,
>
>
> Hope you are having a great day. The output from the command as follow:
>
>  >  ➜ scanimage -L
>  > device `xerox_mfp:libusb:003:023' is a SAMSUNG ORION multi-function
> peripheral
>  > device `smfp:usb;04e8;3419;SERIALNUMBERREDACTED.' is a Samsung
> SCX-4x21 Series on USB Scanner
>
>
> I have already tried both and both didn't scan. The result from the
> previous email is from the xerox_mfp one
>
> Thank you very much.
>
>
Could you let us see some diag output from the xerox_mfp backend?

SANE_DEBUG_XEROX_MFP=50 scanimage  {whatever options you use}

If there is a *lot* of output, perhaps just send it to me as an attachment.

Cheers,
Ralph


> On 2024/01/17 7:04, Ralph Little wrote:
> > Hi,
> >
> > On 2024-01-14 06:20, sqe6nouc--- via sane-devel wrote:
> >> Hello,
> >>
> >> I am currently trying to get SANE to scan with a Samsung SCX-4x21F MFP
> >> on Arch Linux.
> >>
> >> I have sane 1.2.1-5 and xsane 0.999-6 on kernel 6.6.10-arch1-1 (KDE
> >> Plasma Wayland) with the following driver packages:
> >>
> >> samsung-unified-driver 1.00.39-7
> >> samsung-unified-driver-common 1.00.39-7
> >> samsung-unified-driver-printer 1.00.39-7
> >> samsung-unified-driver-scanner 1.00.39-7
> >>
> >> dmesg:
> >>
> >> [75005.102178] usb 3-9: new full-speed USB device number 6 using
> xhci_hcd
> >> [75005.245210] usb 3-9: New USB device found, idVendor=04e8,
> >> idProduct=3419, bcdDevice= 1.00
> >> [75005.245235] usb 3-9: New USB device strings: Mfr=1, Product=2,
> >> SerialNumber=3
> >> [75005.245245] usb 3-9: Product: SCX-4x21 Series
> >> [75005.245248] usb 3-9: Manufacturer: Samsung
> >> [75005.245249] usb 3-9: SerialNumber: <serial redacted>.
> >> [75005.926529] usblp 3-9:1.1: usblp0: USB Bidirectional printer dev 6
> >> if 1 alt 0 proto 2 vid 0x04E8 pid 0x3419
> >> [75005.926577] usbcore: registered new interface driver usblp
> >>
> >> Error I am getting:
> >> Failed to start scanner: Error during device I/O
> >>
> >> If I wait a bit then click scan again, it starts scanning, however the
> >> scan head stuck at the end of the flatbed and XSane hangs for a bit
> >> then the following error is shown:
> >> Error during read: Error during device I/O
> >>
> >> After this, the scan head is still stuck at the end of the flatbed
> >>
> >> Any help would be appreciated. Thank you.
> >>
> >
> > I wonder why the xerox_mfp backend wouldn't provide you with support for
> > this device. You have a very recent version of the backends and it is
> > supposed to be supported.
> > Could you show us the output of:
> >
> > scanimage -L
> >
> > Cheers,
> > Ralph
>
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