[Nut-upsuser] MGE Pulsar M 3000 communication problems

[Arnaud Quette]

Hi Ingo,

2006/10/5, Ingo Schaefer <ingo at ingo-schaefer.de>:
> Hello Arnaud and others,
> Am Mittwoch, den 04.10.2006, 16:52 +0200 schrieb Arnaud Quette:
>
> > So the problem should come from elsewhere:
> > - Is the RS232 cable only plugged on the UPS (not the USB one, even if
> > it's not connected to the PC)?
>
> Now it is the only one, the usb cable is now without connection. (It was
> connected the days before)
>
> > - is there a communication card plugged?
>
> None.
>
> > - you should retry without any other parameters (such as MAXAGE,
> > DEADTIME, notification, ...)
>
> I did this, just more startup problems.
>
> > - you might need to fully reset the UPS too. Simply power off the
> > loads, power off the UPS, unplug its power cord, wait 10 sec and
> > replug everything. Then retry the tests.
>
> I've done this too. (I have a bypass module installed, so this could be
> done easily. Otherwise it could not be done so easy with production
> systems)
>
> Now I sometimes get "Driver cannot communicate with USV" and always get
> the upsd "Syncing ..... giving up" thing.
>
> Immidiately after starting upsmon, I get the "Communication lost" errors
> again, after a short while "Communication established" but shortly after
> his again "Communication lost"
>
> I am a little bit disappointed about this, because I had to convince the
> leaders in the department to buy MGE instead of APC and thought it would
> be easy to integrate this here.

it's a really strange problem!
Can you please make another test?
after having stopped nut (mge-shut, upsd and upsmon), simply launch
"mge-shut -DDDDD -a yourups", let it run for 1 or 2 mn and send me
back the output.
I'll try on my side a sol8 install to see if there is something on that front.

About your leaders, simply tell them that you won't get better support
than MGE's on Unix ;-)

> And of course I can not use the "Solution Pac", because the "Load" is 3
> Servers here.

you have also the option of a network management card, with our new
Network Shutdown Module (still beta):
http://www.mgeups.com/email/forms/nsmv3.htm

Arnaud
-- 
Linux / Unix Expert - MGE UPS SYSTEMS - R&D Dpt
Network UPS Tools (NUT) Project Leader - http://www.networkupstools.org/
Debian Developer - http://people.debian.org/~aquette/
OpenSource Developer - http://arnaud.quette.free.fr/